Customer Service Specialist

4 months ago

Wayzata, United States Auto Collision and Repair Full time
Job DescriptionJob Description

The Ed Napleton Automotive Group is looking for our next Automotive Collision Customer Service Specialist located at Wayzata Collision Center, the Automotive Collision Customer Service Specialist is responsible for estimating and calculating the cost to repair a vehicle, to replace vehicle parts, or the entire vehicle.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide.

Job Duties:

  • Calculate the customer’s bill using the dealership’s computer system.
  • Track and record payments from customers and insurance.
  • Answer phones and direct consumer to the proper department and follow up in a timely manner. * Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
  • Customer Service: Update all guests on a regular basis. All guests need to know of any changes with their repair throughout the process.
  • Must follow all company safety policies and procedures.
  • Promptly and efficiently answer multi-line switchboard and transfer calls.
  • Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.
  • Regular attendance consistent with attendance policy.
  • Review vehicle damage and work with estimator and senior technician to write a supplement based on discoveries. Create a repair plan for the technician and pull any TIS/repair documents needed for repair. (Any weld on panels MUST have TIS documentation). All supplements are to be submitted within 24 hours. Work with insurance companies to manage claim and negotiate pricing if needed.
  • Parts Ordering: Work with Parts to order/locate all parts needed for repair.
  • Quality Check: Review all finalized work to ensure all work performed meets or exceeds the standards of The Wayzata Auto Center Collision Repair.
  • File Reconciliation: Review your file to make sure all documents are up-to-date, all signatures are captured and proper documentation is in file.
  • Perform any other special duties as requested by Dealer and other Managers.

Job/Education Requirements:

  • High school diploma or equivalent- required
  • 2+ years of Body Shop experience - preferred
  • CDK experience- preferred
  • Excellent oral communication skills- required
  • Ability to communicate customers' interests needs and requests to management and sales personnel- required
  • 18+ years of age or older to comply with the company driving policy- required

Benefits

  • Paid time off
  • Family owned and operated.
  • Health, Dental, Vision, & Life Insurance
  • 401k
  • Internal Growth
  • One of the largest dealership groups in the Midwest

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