Service Manager

3 weeks ago

Grand Prairie, United States Boaters World Marine Centers Full time
Job DescriptionJob DescriptionDescription:

Boaters World Marine Centers is seeking an experienced Marine Dealership Service Manager. The ideal Service Manager will have a minimum of 3 years marine dealership management experience, technical knowledge, ability to multitask in a fast-paced environment, be very well-organized, able to read and analyze profit and loss statements, and strive for profitability in all aspects of service, parts, and warranty.

Minimum 7 years experience as a certified Marine Technician preferred - Yamaha, Mercury, Suzuki.


Duties and Responsibilities

Customer Service

  • Maintains a neat and professional appearance
  • Create and strengthen relationships with customers by creating a customer-centric experience
  • Assist all customers in need, regardless of department (sales, service, or parts)
  • Maintain a tidy workspace
  • Inform management of customer service opportunities
  • Enhances organization by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value.

Service Writing

  • Ascertains marine vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking maintenance records; examining service schedules
  • Adhere to all company rules and State regulations regarding repair order processing
  • Develops accurate estimates by costing materials, supplies, and labor; calculating customer's payment.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into Lightspeed.
  • Inform service customers of work status (completed, additional work approvals, etc)
  • Increase revenue by performing thorough inspections of incoming units to identify and sell current and future potential work
  • Facilitate sublet work orders

Departmental Management

  • Schedule and assign jobs to technicians, and monitor progress to ensure timely completion of work
  • Coordinate with parts department to acquire parts needed to complete jobs
  • Increase technician productivity and efficiency through performance monitoring, coaching, and process improvement
  • Attract and maintain sufficient work for technicians
  • Process warranty claims
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintains good working relationship with factory(s).
  • Maintains effective employee relations.
  • Praise, reprimand, and reward technicians as appropriate
  • Act as liaison for subordinate technicians
  • Increase revenue through proper billing procedures, and upselling opportunities, and overall effective management of processes
  • Reduce or eliminate unprofitable jobs
  • Ensure technicians are employing safe work techniques
  • Require and enforce that subordinate work areas be neat, clean, and orderly
  • Schedule and monitor technician training as necessary
  • Ensure quality of work is superior to that of our competition
  • Coordinate with other departments to enhance departmental efficiency and profitability
  • Set and monitor monthly profitability goals

Other:

  • The position is Monday through Saturday, with one day off during the week and Sunday.
  • Please note the job description does not detail all the duties or contain a comprehensive listing of activities, or responsibilities required of the employee for this position. Further, duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
  • Recent Marine, Powersport, or Automobile Dealership experience required
  • 3-5 years of Service Management experience required
  • Must be a leader that can “take-charge” while maintaining good relations with customers, peers, and vendors
  • Has strong knowledge of outboard engines
  • Knows and understands general boating products and vehicles
  • Can demonstrate good ability to learn and operate new computer systems
  • Ability to follow established policies and procedures, as defined by management
  • Able to effectively multi-task several job functions at once

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