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Inside Sales Representative

2 months ago

Lincoln, United States Gem Plumbing & Heating Full time
Job DescriptionJob Description

Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.

Position Overview

The Inside Sales Representative supports their respective division with internal sales and quoting support.


Essential Job Functions

  • Sales Lead Management including sales coordination and tracking
  • Support Team Leads and technicians with internal sales and quoting within Service Titan to be e-mailed to the customer
  • Follow-up with customers to verify receipt of quote and answer any questions in an effort to close the sale
  • Once client approves quote, work with Coordination to get the job setup and scheduled. Assist coordinators with ordering materials for large complicated jobs.
  • Track parts, availability, pricing and delivery
  • Coordinate warranty process including collaborating with technicians, leads and vendors. Follow-up and complete manufacturer warranty process and inform VHA system engineer of all warranty issues.
  • Track and report KPI's
    • Increase closure rate by 10%
    • Increase YOY sales by 50%
    • Target and/or rehash a minimum of 50 accounts per week
    • Analyze and report on sales, close rate, average ticket, sold jobs

Required Skills and Experience

  • Bachelor's degree or equivalent years of experience in a sales role
  • Excellent customer service and communication skills
  • Organizational and time management skills to manage multiple task, sometimes for multiple projects, at once
  • Problem soliving abilities to correct any challenges or ineffeciencies for the best results
  • Prior sales experience a plus but not required
  • Prior experience in the construction industry a plus but not required


Working Conditions

Environment

  • Office environment with occasional interruptions
  • The noise level in the work environment is usually moderate
  • Evening and/or early morning, and/or weekend hours periodically

Physical Abilities


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
  • Ability to speak concisely and effectively communicate
  • Be able to communicate using a computer and phone/smart device
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
  • May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
  • Carrying supplies, up to 25 lbs.