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Comfort Advisor and HVAC Sales

4 months ago

Melbourne, United States Style Crest Enterprises Inc Full time
Job DescriptionJob Description

Style Crest is a leading provider of HVAC solutions, committed to delivering top-quality products and exceptional customer service. We are looking for a dedicated and knowledgeable Senior Service Supervisor to join our team and help homeowners find the best HVAC solutions to meet their needs.

The Senior Service Supervisor is responsible for carrying out all sales related activities varying upon specific assignment or call type. Engages with the homeowners in concert with the field technicians to assess their HVAC needs, provide expert advice, and guide the homeowners in determining which repair/replacement option best suits their needs. The Senior Service Supervisor will also directly engage homeowners who request replacement quotes, and guide them in selecting appropriate heating, cooling, and air quality systems. This role is essential in driving sales through excellent customer service and knowledgeable consultations.

Customer Engagement:

  • Act as the primary point of contact for homeowners regarding their HVAC needs.
  • Build and maintain strong relationships with homeowners to ensure high levels of satisfaction and trust.
  • Respond promptly to homeowner inquiries and concerns.

Needs Assessment:

  • Collaborate with field technicians to conduct thorough assessments of HVAC systems in homes.
  • Diagnose issues and identify opportunities for repairs or replacements.
  • Provide detailed explanations of findings to homeowners.

Expert Advice and Recommendations:

  • Offer expert advice on the most suitable repair or replacement options based on the homeowner’s needs and budget.
  • Explain the benefits and drawbacks of various HVAC systems and solutions.
  • Ensure homeowners understand the potential impacts on energy efficiency, comfort, and cost.

Quote Preparation and Presentation:

  • Prepare accurate and comprehensive replacement quotes for homeowners.
  • Present quotes in a clear and understandable manner.
  • Address any questions or concerns homeowners may have regarding the quotes.

Guidance and Decision Support:

  • Guide homeowners through the decision-making process, helping them choose the best HVAC systems and solutions.
  • Provide support in understanding financing options and warranties.

Sales and Goal Achievement:

  • Drive sales through excellent customer service and knowledgeable consultations.
  • Set and achieve individual and team sales goals.
  • Implement strategies to increase conversion rates and overall sales.

Planning and Organization:

  • Plan and organize schedules to manage service appointments efficiently.
  • Coordinate with field technicians to ensure timely and effective service delivery.
  • Maintain accurate records of interactions, assessments, and sales in CRM systems.

Communication and Coordination:

  • Communicate effectively with homeowners, field technicians, and the sales team to ensure seamless service delivery.
  • Provide feedback and insights to the management team to improve service quality and customer satisfaction.

Negotiation and Persuasion:

  • Utilize strong negotiation and persuasion skills to encourage homeowners to choose the best HVAC solutions.
  • Address and overcome objections or hesitations from homeowners.

Professional Development:

  • Stay updated on the latest HVAC technologies, products, and industry trends.
  • Participate in ongoing training and professional development opportunities to enhance skills and knowledge.

Quality Assurance:

  • Ensure all services and recommendations meet company standards and industry regulations.
  • Monitor and follow up on the performance and satisfaction of installed systems.

Required Skills and Qualifications:

  • Strong planning and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to negotiate and persuade effectively.
  • Goal-driven and results-oriented mindset.
  • Proficiency in using consultation and presentation tools.
  • Strong understanding of HVAC systems and products.
  • Ability to work collaboratively with field technicians and other team members.
  • High level of professionalism and customer service skills.

Preferred Qualifications:

  • Proven experience in the HVAC industry, preferably in a supervisory or senior customer service role.
  • Certification in HVAC or related field.
  • Experience with sales and customer relationship management (CRM) software.
  • Knowledge of current HVAC technologies and industry trends.

If you are passionate about HVAC solutions and providing exceptional customer service, we want to hear from you

Style Crest is an Equal Opportunity Employer.