Wellness Center: Front Office and Back Office Combo Position

2 months ago

Savannah, United States Ranicki Chiropractic Full time
Job DescriptionJob Description

START DATE: AUGUST 12, 2024

COMPENSATION: $17 (start), $21 trained*/ HOUR, W2

FULL-TIME: 40 HOURS PER WEEK

LOCATION: POOLER, GA (IN-OFFICE)

About us

Ranicki Chiropractic Wellness Center

This job is located in Pooler, GA. We are accepting applicants from candidates who currently live in the area.

  • We are a high-volume office, which mean our days go by fast
  • We are high-retention practice, which means we get to know our patients on a personal level
  • We are high-integrity office. As a team, we support each other as we deliver stellar care to our patients
  • We are a wellness practice, which means becoming healthier is the focus of patient care, not pain-management

Our Ideal Candidate: Experience in a chiropractic office is not necessary. Instead, we are looking for a team member who tends to receive compliments such as great customer service, excellent attention to detail and other accolades about performance and determination.

Desired Attributes:

  • Customer Focus: Ability to develop patient relationships, and run the schedule effectively and efficiently
  • Analytical Skills: Ability to identify problems, investigate facts and find logical solutions
  • Excellence: Dedicates time and energy to tasks, and achieves high quality outcomes
  • Integrity: Possessing upstanding character traits such as honesty, dependability and loyalty
  • Organization/Planning: Ability to plan and arrange tasks by considering time constraints and workload
  • Passion: Desire to have an interest in the success of the company, teammates and patients
  • Checklist Lover: Finds enjoyment in completion of tasks
  • Coachable: Willingness to learn new tasks and accept feedback with good attitude

Here is a Day in the Life of a Frontdesk Team Member at Ranicki Chiropractic

Opening: Each morning we will start with a quick meeting to set the tone for the day. Discuss the schedule, address any concerns, and review the daily plan so we can run the day efficiently and with purpose. We respond to patient text, email and phone messages.

Patient Hours:

  • Schedule patients, check-in patients, check-out patients, manage patient flow and schedule changes
  • Collect money in person, post payments and work in autopayment programs
  • Run reports and confirm data
  • Complete data entry
  • Follow routing forms and checklists for patients starting care, stopping care, examinations, etc
  • Check insurance benefits
  • Set up rooms for consultations, exams and x-rays

Lunch: You get 90 minutes for lunch. We very much walk our talk in this practice and that includes having a no fast-food policy for our employees. Therefore, you get 90 minutes to be able to get a healthy lunch, workout, run errands or just take some time to get your mind reset to be 100% present with the afternoon patients.

Closing: Close down and clean up rooms, run reports and prepare for the next day. The team leaves at the same time, so we all help each other at end of night.

Team Meeting: Every Monday, the team meets for one hour to discuss previous week performance, patients who need special attention, office business, share challenges and WINS from previous week, and have a learning lesson about health, personal growth or other topic that helps us to grow as a person.

VFP (Valuable Final Product) of a Front Desk Team Member (the reason for the position): Help promote and support the doctor in care, services, and products that create actionable lifestyle improvements for the patient. Help cultivate an educated patient who completes the doctor's recommended care plan efficiently and on time.

Here is what a few of our employees had to say about their experience working here:

"I have had the pleasure of working at Ranicki Chiropractic for about 3 years now...As the adjusting doctor I have been able to watch as patients have gotten out of pain, made lifestyle changes and truly become all around healthier people. The work environment is great, and all employees work together as a team to run the best chiropractic office in Savannah." - Dr E.

My journey has been a long one that isn't over yet. I've known the Dr. Ranicki and Jen since 2009... In the time that I've known the Ranicki's. I've seen a huge improvement in my health, gotten married, bought houses, started businesses and of course all the other life challenges that happen to a person. I contribute a lot of my successes and triumphs in life to Dr. Ranicki and Jen. They have truly invested time, money and positive energy into me as a person as well as an employee. I know that I frequently joke that even if I was fired they would have to change the locks and move buildings because I will still continue to come to work. Most people aren't able to say that they are truly fulfilled by what they do for work but I can... - Olivia T

Work Requirements:

  • We have an office policy of NO FAST FOOD. Fast-food is not healthy and as a wellness center we set a good example for patients. So please do not apply if you cannot give up fast food.
  • Office Hours are Monday - Thursday from 7:30 am - 6:30-ish pm. Be ready to go on time and we leave when the last patient is gone, and closing duties are complete.
  • Travel for seminars/training 1-2 weekends per year. We provide 30+ days notice of any travel. We pay for all expenses associated training.
  • No Smoking or use of any tobacco products

Compensation:

  • $17 start; and fully trained earns $21 on average
    • Fully trained average weekly bonus: $3 to $4 per hour
  • Additional pay can be earned by achieving goals
  • 40-hour work week
  • 90-minute lunch
  • Simple IRA with up to 3% employer match, paid vacation, free chiropractic care, product discounts
  • Health coverage plans with Telehealth and Behavioral Telehealth; with additional levels of traditional coverage available to employees

The Wrap Up: We hope this detailed posting helps to explain who our ideal candidate is, and what your day-to-day would like as our Front Desk Team Member.

While there is much more than what was touched on, we wanted to give you a general idea of what to expect.

If this position sounds like a good fit, we would love to have you a part of our team.

Application Process

1. Apply Online (answer job requirement questions)

2. If you meet job requirement, you will be asked to Complete our Assessment. The Assessment will automatically be emailed to you after you. (Please check your SPAM for the email from assessment@prevuehub.com Please complete within 24-hours of receipt. Allow 35 minute for the assessment. This assessment helps us to better understand how you operate. There are no right or wrong answers, but it does tell us if you would be a great fit for the position. We ONLY consider candidates who complete the assessment, as it give us a great amount of detail about your life skills. If you think you are a Rockstar candidate - you should complete the assessment

3. Preliminary video interview via Zoom with Office Manager (15-30 minutes)

4. In-person interview and team shadowing to test drive the role and work environment. (1-2 hours)

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