Patient Scheduling Clerk-PT position from 8am to 1:00 pm
4 weeks ago
JOB TITLE: Patient Scheduling Clerk
FLSA: Non-Exempt
REPORTS TO: Director of Patient Access and Scheduling
INTRODUCTION
Under the supervision of the Director of Patient Access and Scheduling, the Patient Scheduling Clerk, answers a high volume of calls and schedule appointments, instructs and assists clients with regard to appropriate scheduling protocols/clinic procedures, maintains a professional and confidential working environment. The Patient Scheduling Clerk assist and trains staff, where needed and uses initiative, sound judgment, and communication skills to enable efficient and effective use of the Scheduling Center and its resources.
MAJOR DUTIES/ESSENTIAL FUNCTIONS- Answers a high volume of calls, schedule, reschedule, confirm and cancel appointments, return all call backs generated in the system, records information and effectively communicates scheduled appointment to patients
- Answer and evaluate patient need, create telephone encounter and send to appropriate team for resolution, direct phone calls to appropriate site, advice nurse or leadership
- Control flow of calls that are presented in the TouchPoint desktop system
- Introduce patients to the patient portal and advise them of the features and benefits the portal offers
- Web enable and reset locked account for web enabled patients per patient request
- Verify and update current demographic information
- Discreetly handles and enters sensitive personal confidential information while adhering to Unity's HIPAA guidelines ensuring the proper handling of sensitive information.
- Serves as liaison between patients, staff and the health center leadership
- Reviews all client related information for accuracy and completeness, confirm appointments and assist the client where necessary
- Perform responsibilities with the required Customer Service standards
- Performs within expected guidelines regarding talk time and wait time
- Maintains a clean, organized, and safe working environment.
- Maintains files and/or client database
- Meets key metrics important for goals and benchmark data
- Performs other duties as assigned
MINIMUM QUALIFICATIONS
- High school diploma or equivalent.
- Fluent in both English/Spanish preferred
- Excellent interpersonal communication, customer service and telephone equites skills.
- Minimum of one-year experience in an office setting, preferably a medical office setting.
- Strong customer service background.
- Some knowledge of medical terminology
- Good oral, written, and telephone communication skills; Bilingual: English/Spanish preferred.
- Ability to work independently or in a team oriented environment and interrelate well with individuals with diverse ethnic and cultural backgrounds and needs.
- Basic working knowledge of computers.
- Typing 40 WPM preferred.
The position reports directly to the Director of Patient Access and Scheduling and Patient Scheduling Supervisors
GUIDELINES
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures
PERSONAL CONTACTS
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual.
PHYSICAL EFFORT AND WORK ENVIRONMENT
- Must be physically able to sit for prolonged periods of time at a desk, and use the telephone for long periods of time.
- Must be able to bend, and lift.
- Must have visual acuity and the ability to sustain long periods of computer usage.
- The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time.
- Must be able to work independently with minimal supervision, be capable of making sound business decisions, and be detail oriented, alert and self-motivated.
- Must be able to effectively manage difficult situations, staff, and customers.
- The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
- Unity Health Care provides primary health care services to underserved patients in Washington, DC. As a federally qualified health center, there is a commitment to serving traditionally underserved people in the community. Unity seeks to maintain facilities which are safe, sanitary, and serviceable.
- See the ADA Physical Efforts Effort Checklist.
DISTINGUISHING CHARACTERISTICS
Hours may include some evenings and/or Saturday work. While every effort is made to assign staff to one clinic site regularly, Unity may change the assigned clinic and/or site temporarily or permanently, depending upon the need.
RISKS
The position involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
-
Patient Scheduling Clerk
6 days ago
Washington, United States Unity Health Care. Full time**JOB TITLE**:Patient Scheduling Clerk **FLSA**: Non-Exempt **REPORTS TO**:Director of Patient Access and Scheduling **INTRODUCTION**: Under the supervision of the Director of Patient Access and Scheduling, the Patient Scheduling Clerk, answers a high volume of calls and schedule appointments, instructs and assists clients with regard to appropriate...
-
Patient Scheduling Clerk-Full-Time
4 weeks ago
Washington, United States Unity Health Care. Full timeJob DescriptionJob Description***THIS POSTING IS FOR MULTIPLE POSITIONS******Bilingual ENCOURAGED to apply***INTRODUCTIONUnder the supervision of the Director of Patient Access and Scheduling, the Patient Scheduling Clerk, answers a high volume of calls and schedule appointments, instructs and assists clients with regard to appropriate scheduling...
-
Patient Registration Clerk
4 weeks ago
Washington, United States Unity Health Care. Full time**JOB TITLE**:Patient Registration Clerk **FLSA**: Non-Exempt **REPORTS TO**:Health Center Director **INTRODUCTION**: Under the supervision of the Health Center Director, the Patient Registration Clerk performs patient registration, schedules appointments, instructs and assists clients with regard to completing paperwork and clinic procedures, answers and...
-
Patient Registration Clerk
3 weeks ago
Washington, United States Unity Health Care Full timeJOB TITLE: Patient Registration Clerk FLSA: Non-Exempt REPORTS TO: Health Center Director INTRODUCTION Under the supervision of the Health Center Director, the Patient Registration Clerk performs patient registration, schedules appointments, instructs and assists clients with regard to completing paperwork and clinic procedures, answers and directs all...
-
Patient Regitrar
7 days ago
Washington, United States vTech Solution Full timeStatus: Open Union Code: - Profession: Non-Clinical - Administrative Specialty: Patient Registrar Unit: Admitting / 300-8560 Shift: Day 5x8-Hour (09:30 - 18:00) Block Schedules: No Start Date: 06/03/2024 Job Duration: 13 # of Positions: 1 Non-Bill. Orientation: Job ID: 2502935 Account Manager: Brittney Clark Email: Brittney.Clark@ayahealthcare.com Overtime...
-
Patient Registration Clerk
4 weeks ago
Washington, United States Unity Health Care. Full timeJob DescriptionJob DescriptionJOB TITLE: Patient Registration Clerk FLSA: Non-ExemptREPORTS TO: Health Center Director INTRODUCTIONUnder the supervision of the Health Center Director, the Patient Registration Clerk performs patient registration, schedules appointments, instructs and assists clients with regard to completing paperwork and clinic procedures,...
-
General Clerk I
3 days ago
Washington, United States Didlake Full timeJob Description ****Candidates with disabilities or Rehab referrals only.**** $17.51/hr The General Clerk I- Mail Clerk follows detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence such as coding and filing documents in an extensive alphabetical file; could involve simple posting...
-
Custodian (Part-time)
7 hours ago
Washington, United States SPECTRUM MANAGEMENT Full timeJob Title: Custodian (PT) Department: Custodial - Operations FLSA Status: Non-Exempt Spectrum Management, LLC has been serving the Washington, DC metropolitan area for over 23 years and provides a comprehensive array of services that include construction management, facilities management and real estate development services. Spectrum is currently seeking...
-
Washington, United States PM Hotel Group Full timePM Hotel Group is a Top-15 hotel management company with a diverse portfolio that includes luxury, full and select service hotels across the country. Celebrating a culture committed to respect, teamwork and entrepreneurial spirit, at PM Hotel Group we encourage all our associates to express themselves and their talents in their own way. Our people-first...
-
Call Center Representative PT
2 days ago
Washington, United States Mb Staffing Services LLC Full timeJob DescriptionJob DescriptionThe Part-time (8:00 a.m. to 3:00 p.m.) Call Center Representative (CCR) must have direct, relatable Call Center experience. The CCR will work in a high-volume Call Center setting and is responsible for handling inbound calls with customers, always taking a friendly, courteous, professional and ethical approach. The CCR will...
-
Washington, United States All Star Recruiting Full timeOutpatient Rheumatologist position in Virginia half-hour to Washington DC Job ID # 42587 Job Details BC/BE in Rheumatology Joining 5 providers All outpatient work - taking no call - no hospital work Work Schedule: Monday to Friday Mon-Thursday 8-5 pm/ Friday 8-3pm Lab, Infusion center and bone density DEXA scan on site Patient Volume: 20-22 pts/day - 45...
-
Paraprofessional
1 month ago
Washington, United States Intermediate Unit 1 Full timeJobID: 552 **Position Type**: Paraprofessionals/Paraprofessional**Date Posted**: 4/18/2024**Location**: Washington Park Elementary SchoolThe hourly rate for the 2024-25 school year is $18.40 (medical, dental, vision-individual coverage). PTO (sick days and personal days), Pennsylvania School Employees Retirement System (PSERS). The work schedule for...
-
Chiropractor
1 day ago
Washington, United States Maryland Healthcare Clinics Full timeHiring Chiropractors with PT Privileges! By combining Chiropractic spinal manipulation, exercise therapies, and physical therapy modalities, MHC Healthcare provides comprehensive rehabilitation for acute musculoskeletal injuries in clinics throughout Maryland, Virginia, and the District of Columbia. MHC Healthcare has been in business for over thirty years...
-
Washington, United States PM Hotel Group Full timeJob Details Description We’re looking for an organized and dedicated area Sales Coordinator who will support the sales organization in Washington DC. This individual will keep the team on track throughout the sales processes and coordinate with the hotel operations teams to ensure clients arrive and leave happy. This is the perfect role to get...
-
Clerk I
4 weeks ago
Washington, United States Emcor Inc Full timeAbout Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we...
-
General Clerk Iii
3 weeks ago
Washington, United States All Pro All Services, LLC Full time**All Pro Services, LLC (APAS) **is seeking to hire a **General Clerk III **to provide temporary staffing services to The Office of The State Superintendent of Education (OSSE), Division of Early Learning (DEL) to handle the extra workload of the Quality Initiatives Unit. **Duties and Responsibilities**: - update education credential of early childhood...
-
Clerk
4 weeks ago
Washington, United States DC Public Schools Full timePosition Overview The Clerk is responsible for providing data entry, enrollment, attendance, and general administrative support to the Principal and school office staff. While management of the administrative function is the primary responsibility of the Administrative Assistant, the Clerk may be responsible for general administrative duties as needed to...
-
Patient Placement Representative
2 days ago
Washington, United States Medstar Full timeDepartment: Capacity Management Status: Part-time, 24 hours per week Schedule: Saturday & Sunday, 11:00am-11:00pm (every weekend, 12-hour shifts) Training: Must be available 4-6 weeks with 30-40 hours per week for training and orientation upon start. At minimum at least one weekday during the day (8-hour shift) or weekday evenings 5:00pm-9:00pm will be...
-
CNA / Nurse Assistant
3 days ago
Washington, United States vTech Solution Full timeStatus: Open Union Code: - Profession: CNA / Nurse Assistant Specialty: ER Unit: 10355 - Emergency Services: CNA Shift: Night 3x12-Hour (19:00 - 07:30) Block Schedules: No Start Date: 06/11/2024 Job Duration: 13 # of Positions: 1 Non-Bill. Orientation: 24 Job ID: 2508431 Account Manager: Joseph Lowman Email: joseph.lowman@vayaworkforce.com Overtime...
-
Unit Clerk Float
3 weeks ago
Washington, Washington, D.C., United States MEDSTAR HEALTH Full timeMedStarNational Rehab Hospital is looking for a Full Time Unit Clerk in the Float Poolunit. This position is 40 hours per week and will rotate between the followingshifts 7:00AM-3:30PM and 3:00PM-11:30PM with rotating weekend. The Unit Clerk is accountable for the provision of clerical service to aspecific patient care center to include direct and indirect...
