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Branch Services Specialist II

2 months ago

Stuart, United States Seacoast Bank Full time
Job DescriptionJob Description

Location: Stuart, FL

JOB SUMMARY:

The Branch Services Specialist is responsible for the oversight and management of various Deposit Account Operations related to the support of Branch Services. This role is pivotal in ensuring the integrity and accuracy of various Branch Services activity including Items processing balancing of files and related tasks, monitoring, and assisting with Branch Scanning issues, Missing Deposit Reports, Virtual Vault monitoring, Teller Cash, etc.

The Branch Services Specialist will have responsibility for the completion of day-to-day activities as assigned and will be responsible for creating positive customer experiences and supporting Branches from a Deposit Operations perspective while demonstrating Seacoast Core Competencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Maintains knowledge and is able to perform the majority of department assigned tasks to include but not limited to: Items processing balancing of files and related tasks, monitoring and assist with Branch Scanning issues, Missing Deposit Report, Virtual Vault monitoring, Teller Cash Balancing WIPS and Missing Deposits, Wells Fargo Branch activity and funding, Balancing and clearing CD Control, Deposit Interface Suspense review and clearing, Account Recon R-508 Review, Cutback Review, Run Repo daily, Verification of Deposits, and GL Balancing for Online Dollar, Daily Funds Transfer, Interest Checks, and Return Items Clearing.
  • Continually strives to improve operational efficiencies and customer experience.
  • Creates a positive teamwork environment.
  • Ensures written Policy and Procedure are maintained.
  • Monitors activities for accurate completion and correction when necessary.
  • Participates as an alternate for Business Continuity and Incident Response.
  • Supports Deposit Account Services Manager on projects and special tasks as needed.
  • Displays commitment to Seacoasts 4 Promises
  • Adheres to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations and laws, and bank policies and procedures.
  • Ensure adherence to AML/BSA requirements, operational procedures, audit procedures, risk/control expectations, dual control, security, Business Continuity, and all other regulated banking requirements.
  • Adhere to Seacoast Bank’s Code of Conduct.


EDUCATION and/or EXPERIENCE:

  • 3-5 years related Operations experience; banking preferred
  • Minimum 3 years Customer Service Experience
  • Proven accuracy and thoroughness
  • Analytical and problem-solving skills
  • Able to work independently.
  • Good written and verbal communication skills
  • Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook, and all bank related systems with the ability to learn other computer systems/programs quickly
  • Adapts easily to change in the work environment
  • Proactively asks for help/stretch assignments
  • High school diploma required

#LI-PF1

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.