Assistant Manager
4 weeks ago
GENERAL SUMMARY
Support and implement Central Station’s mission and Core Values by leading by example with outstanding customer service. Operations includes training and counseling staff, controlling expenses, pricing and merchandising, inventory control, cash control, daily housekeeping, preventive maintenance, reporting and communicating with our Corporate Office and Supervisors to ensure all daily sales, deposits, purchases, inventory counts and payroll reports are managed. This position also trains, implements and follows all company policy and procedures and uses training resources and tools to improve manager performance.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Recruit, hire and train individuals to become members of Hohn location to ensure excellent customer service. Train employees to provide the customer a friendly, clean environment which includes greeting and acknowledging every customer, timely service, maintaining outstanding standards of conduct, solid product knowledge and all other components of customer service.
- Supervise, counsel, and discipline all clerks according to company policy.
- Resolve customer issues in a timely and professional manner.
- Implement and enforce established daily operating procedures to ensure location is clean, stocked, and organized.
- Complete daily paperwork scans and computer entry in a timely manner as established by company policy.
- Monitor cash over/short and sales projections. Notify Supervisor / Corporate Office of any discrepancies in cash or operating issues.
- Implement all monthly sales promotions sent by Gaming Director and ensure all signage are properly posted at the correct times.
- Enforce all Safety and Security policies and report any and all unsafe conditions. Ensure location inside and out is safe and secure.
- Oversee security measures and report any concerns to security officer on duty (and / or security company owner).
- Report and process all employee and / or customer incidents or accidents on proper documents and file within 24 hours to HSE Manager.
- Train employees regarding restricted sales such as alcohol (if applicable) and ensure compliance is upheld to all State and Local laws.
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