Health Navigator

POSITION: Health Navigator

HOURS: Full Time

Monday thru Friday 8:00am to 5:00 pm

ORGANIZATION INFORMATION

At Gellert Health, our mission is to Bring Care Back to Healthcare through our core values of quality, integrity, and kindness. Established in 2021, we're a growing organization with an employee population of under 50, dedicated to improving healthcare for the most vulnerable and underserved populations through the delivery of our Health Navigation Services. We deliver unparalleled best-in-class Health Navigation expertise and services while fostering a supportive environment where every individual feels valued. Gellert Health is dedicated to advancing the principles of cultural competence and trauma informed care.

We're looking for passionate individuals ready to join us at the beginning stage of our journey and contribute to our growth.

JOB SUMMARY

Scope of Work:

Health Navigation is the process of advocating for and guiding a patient through the medical and behavioral health system. We provide one-on-one assistance with appointments, medications, and health literacy. The average case load is 1 navigator to 15-25 patients. Gellert Health provides our patients with holistic assistance from finding a healthcare provider, to understanding insurance coverage, and managing chronic conditions. By providing targeted support and guidance, we help our patients access timely and quality health care. The ultimate goal of our program is to ensure patients receive the best possible care.

Key Responsibilities

The Health Navigator will have a panel of vulnerable patients with an expectation of:

• Ensure patients receive their prescriptions
• Schedule all appointments with patient
• Attend all appointments with patient
• Keep track of patient’s medication refills
• Document all appointment and patient information in an Electronic Medical Record
• Relay information from one provider to the other
• Help to prevent duplicative services and testing
• Increase utilization of preventative services, decrease use of ED
• Work day-to-day on patient goals
• Connect patient to SDOH providers
• Improve day-to-day safety of patients living environment
• Transport patient to critical appointments in personal vehicle (generous auto-allowance for fuel and maintenance provided)
• Fulfill additional responsibilities as assigned by Direct Supervisor
• Provide Peer Support services

Assessment of Navigation skills and competency:

• Weekly individual supervision
• Ongoing monitoring of job performance
• Quarterly Review & Annual Evaluation

Pay and Benefits:

• Medical, Dental and Vision insurance
• 401K with up to 3% match
• Auto allowance for fuel and vehicle maintenance
• 11 paid holidays
• 3 weeks PTO
• Longevity Bonus Program

Required prior to employment:

• AZ Fingerprint Card
• CPR/First Aid certification
• TB Test/Flu Shot

PROBATIONARY PERIOD

The first 90 days of new employment or when accepting a new position shall be a probationary period and your employment may be terminated during this period at any time without notice during your first month, and with one week’s prior notice thereafter. A Gellert Health employee who accepts a new position in the company and fails at securing the new position may be offered a return to their previous position when available.

GH may, at our discretion, extend this period for a further 90 days. During this probationary period your performance and suitability for continued employment will be monitored.

New hires receive the following during the probationary period:

• Extensive training and support from their supervisor
• Weekly check-ins with the supervisor to receive feedback
• Support for improving performance to meet our standards and expectations
• A written performance evaluation at the end of the probationary period

Upon successful completion of the probationary period, the employee is granted permanent employee status. Completing this probationary period does not guarantee continued employment with Gellert Health. Employment is at-will and can be terminated at any time with or without cause. The employee is subject to all company policies and procedures.

NECESSARY SKILLS:

• Close attention to detail
• Ability to engage clients
• Advanced telephone skills
• Excellent written & verbal communication skills
• Exemplary and dedicated professional work ethic
• Ability to multitask & work in a fast-paced environment
• Ability to navigate electronic medical record & perform other basic computer skills
• Organizational and time-management skills
• Problem Solving skills
• Resourcefulness, empathy, compassion
• Self-discipline and motivation
• Strong leadership skills or willingness to develop these skills
• Solid understanding of physical and behavioral health services
• Able to work independently and within a team

REQUIREMENTS:

• At least 21 years old
• 39 months clear Motor Vehicle Record
• Auto insurance
• Ability to successfully pass a criminal background check. (Any convictions will be evaluated based upon the conviction in relation to the job requirements. A criminal conviction is not necessarily a deterrent to employment.)
• Associate degree or bachelor’s degree, or work experience equivalent
• Experience working with culturally diverse, chronically homeless, and vulnerable individuals, in medical and behavioral health services (preferred).
• Clean and working four-door car
• Current Arizona driver’s license
• Bilingual – Spanish highly desirable not required.

Successful Navigators have Previously Held Positions As:

• Behavioral Health Technician (BHT)
• Care Specialist
• Case Manager
• Certified Nursing Assistant (CNA)
• Community Health Worker (CHW)
• EMT
• Healthcare Coach
• Home Health Aide
• Medical Assistant (MA)
• Pre-Med Students
• Gap-Year Students
• Social Work Masters Students
• Public Health Masters Students
• Residential Care Worker

Join Gellert Health and embark on an extraordinary journey with us. Apply now and be a part of our exciting future

· Innovative Environment: Join a team that's redefining healthcare with cutting-edge solutions and a bold vision.

· Growth Opportunities: Be part of a company with growth, where your career can flourish.

· Supportive Culture: Experience a workplace that values every individual, fostering collaboration, creativity, and fun.

· Impactful Work: Make a real difference in the lives of vulnerable and underserved populations.

Our Training Program

Gellert Health's orientation and intensive 2 week training program supports and prepares every new hire to be successful in their job. The program is designed by a Behavioral Health Professional (BHP) and other subject matter experts to ensure a comprehensive introduction for new employees. This holistic approach enhances employee satisfaction and promotes a productive and positive work atmosphere.

Join Gellert Health and embark on an extraordinary journey with us. Apply now and be a part of our exciting future

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gellert Health is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We believe that diversity and inclusion are key to fostering innovation and excellence in our workplace. All employment decisions at Gellert Health are based on business needs, job requirements, and individual qualifications. We encourage candidates of all backgrounds to apply.

To keep our team members and patients safe, we provide PPE, have a strict set of guidelines that you must follow, and recommend regular COVID-19 testing. We review COVID-19 safety protocols regularly to maintain best practices. Gellert Health requires all employees to receive a vaccination for COVID-19.

The Health Navigator is a “Safety-sensitive” position that Gellert Health in good faith believes could affect the safety or health of the employee performing the task or others.