Health Navigator

5 days ago

Phoenix, United States Gellert Health Inc Full time
Job DescriptionJob DescriptionDescription:

POSITION: Health Navigator

HOURS: Full Time

Monday thru Friday 8:00am to 5:00 pm


ORGANIZATION INFORMATION

At Gellert Health (GH) our mission is to Bring Care Back to Healthcare. We provide a Best-in-Class concierge level of health navigation and advocacy. Kindness, integrity, and quality are our cornerstones, and these values are expressed in our commitment to the community, our patients, partners and each other. Gellert Health is committed to advancing the principles of cultural competence and trauma informed care at all levels of our organizations.


Gellert Health has redesigned healthcare for the most vulnerable and underserved populations through the delivery of Health Navigation Services with the goal of improving the patient’s physical and behavioral health outcomes. We prioritize the two greatest barriers to quality healthcare.

  1. Supporting our patients as they learn & navigate the healthcare system
  2. Identifying safe and reliable transportation


JOB SUMMARY


Scope of Work:


The Navigator is classified as a BEHAVIORAL HEALTH PARAPROFESSIONAL (BHPP). As specified in A.A.C. R9-10-101, a BHPP is an individual who is not a behavioral health professional who provides health services at or for a health care institution according to the health care institutions policies and procedures that: 1. If the behavioral health services at or for a health care institution according to the health care institutions policies and procedures that: 1. If the behavioral health services were provided in a setting other than a licensed health care institution, the individual would be required to be licensed as a behavioral professional under A.R.S. Title 32, Chapter 33; and 2. Are provided under supervision by a behavioral health professional.


For the provision of family and peer support services, a copy of the peer support employment

training program certificate is required per AMPM Policy 963 and AMPM Policy 964.


DIRECT NAVIGATION OF PATIENT PANEL

The Health Navigator will have a panel of vulnerable patients with an expectation of:

  • Schedule patient appointments
  • Arrange transportation for or drive patients to and from their appointments in their own car
  • Ensure patients receive their prescriptions
  • Provide Peer Support services
  • Document services provided in the EMR in a clear and concise manner.
  • Fulfill additional responsibilities as assigned by Direct Supervisor


Assessment of Navigation skills and competency:

  • Weekly individual supervision
  • Ongoing monitoring of job performance
  • Quarterly Review & Annual Evaluation


Pay and Benefits:

  • Medical, Dental and Vision insurance
  • 401K with up to 3.5% match
  • Auto allowance for fuel and vehicle maintenance
  • 10 paid holidays
  • 5 sick days
  • 2 weeks PTO – increases to 3 weeks in third year of employment
  • Longevity Bonus Program


Required prior to employment:

  • AZ Fingerprint Card
  • CPR/First Aid certification
  • COVID-19 Vaccine
  • TB Test/Flu Shot

PROBATIONARY PERIOD

The first 90 days of new employment or when accepting a new position shall be a probationary period and your employment may be terminated during this period at any time without notice during your first month, and with one week’s prior notice thereafter. A Gellert Health employee who accepts a new position in the company and fails at securing the new position may be offered a return to their previous position when available.


GH may, at our discretion, extend this period for a further 90 days. During this probationary period your performance and suitability for continued employment will be monitored.


New hires receive the following during the probationary period:

  • Extensive training and support from their supervisor
  • Weekly check-ins with the supervisor to receive feedback
  • Support for improving performance to meet our standards and expectations
  • A written performance evaluation at the end of the probationary period


Upon successful completion of the probationary period, the employee is granted permanent employee status. Completing this probationary period does not guarantee continued employment with Gellert Health. Employment is at-will and can be terminated at any time with or without cause. The employee is subject to all company policies and procedures.

EQUAL OPPORTUNITY EMPLOYER:

Gellert Health prides itself on being more than an equal opportunity employer. We actively seek to recruit a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support our mission. Gellert Health does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and/or any other protected characteristics. Gellert Health is an affirmative action, equal-opportunity employer. We participate in Good Hire, require background checks and Urine Drug Screenings from all our team members and are committed to providing a safe, healthy, and efficient work environment for our employees, patients, and community.


To keep our team members and patients safe, we provide PPE, have a strict set of guidelines that you must follow, and recommend regular COVID-19 testing. We review COVID-19 safety protocols regularly to maintain best practices. Gellert Health requires all employees to receive a vaccination for COVID-19.


The Health Navigator is a “Safety-sensitive” position that Gellert Health in good faith believes could affect the safety or health of the employee performing the task or others.


Requirements:

NECESSARY SKILLS

  • Close attention to detail
  • Ability to engage clients
  • Advanced telephone skills
  • Excellent written & verbal communication skills
  • Exemplary and dedicated professional work ethic
  • Ability to multitask & work in a fast-paced environment
  • Ability to navigate electronic medical record & perform other basic computer skills
  • Organizational and time-management skills
  • Problem Solving skills
  • Resourcefulness, empathy, compassion
  • Self-discipline and motivation
  • Strong leadership skills or willingness to develop these skills
  • Solid understanding of physical and behavioral health services
  • Able to work independently and within a team


REQUIREMENTS:

  • At least 21 years old
  • 39 months clear Motor Vehicle Record
  • Auto insurance.
  • Ability to successfully pass a criminal background check. (Any convictions will be evaluated based upon the conviction in relation to the job requirements. A criminal conviction is not necessarily a deterrent to employment.)
  • Associate degree or bachelor’s degree, or work experience equivalent
  • Experience working with culturally diverse, chronically homeless, and vulnerable individuals, in medical and behavioral health services (preferred).
  • Clean and working four-door car
  • Current Arizona driver’s license
  • Bilingual – Spanish highly desirable not required.


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