Help Desk Technician

4 weeks ago

Fort Worth, United States ACH Child and Family Services Full time
Job DescriptionJob DescriptionDescription:

Position Function:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine training and support in the use of company technology.


Education Requirements:

Bachelor's degree or three or more years work experience in a related role preferred. CompTIA A+ or other relevant IT certifications preferred. Experience in working with non-profit preferred. CompTia A+ will be required within 6 months of employment.


Experience Requirements:

Experience working in a call center environment. Experience with electronic health records software preferred, MS Office, and other standard software applications. Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred. Experience supporting clients in a Microsoft platform environment.


Functional Requirements:

Capacity to learn solutions to routine customer needs to address common help requests, provide empathetic response to customer requests and exhibit a helpful, customer-friendly attitude. Ability to learn multiple software systems and understand how they are implemented to support business operations. Ability to administer complex, web-based applications. Abillity to support and deploy Microsoft desktop platforms, software, platforms as well as minor LAN technical issues. Capacity to learn about and recognize cultural differences as they relate to the quality of care for clients. Ability to provide support via phone, in person, or remote access as required.


Working Conditions:

Frequent computer usage/typing required. Frequent use of phones.


Exposure to Confidential Information:

This position involves exposure to confidential information about clients, personnel, and proprietary company practices. All confidential and sensitive information must be managed per company policy and applicable laws.


Key Expectations/Responsibilities:

Customer Service:

  • Provide technical assistance and support for incoming service requests and issues related to computer systems, software, and hardware via multiple modalities (phone, email, in-person) based on the individual preferences of internal and external customers
  • Document all requests within an electronic system to track tickets
  • Triage customer need, providing immediate support for routine requests and escalating more complex needs to the appropriate vendor or internal resource
  • Escalate high-priority requests appropriately
  • Proactively follow up with customers with pending requests to let them know the status of the issue and a timeline when they can expect it to be resolved

Technical Responsibilities

  • Maintain daily performance of computer systems
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Clean up/reset computers, removing unwanted, unwarranted software, returning to initial system delivery state
  • Run diagnostic programs to resolve problems
  • Diagnose technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install approved computer peripherals for users
  • Setup new users in relevant systems such as Active Directory, Exchange
  • Maintain and deploy Windows Script Host (WSH) scripts as needed for agency
  • Gain feedback from customers about computer usage

Field operations:

  • Set up computers and equipment as requested for routine business needs
  • Pick up or move light equipment
  • Drive between facilities
  • Meet vendors and provide them with appropriate access to facilities

Training:

  • Provide ad hoc training to employees and contractors in the use of company technology
  • Provide one-on-one training and support to users as requested in the routine use of company technology
  • Write computer training material/tutorials
  • Mentor customer service staff to develop and refine technical skills of department


#ACH1

Requirements:

Education Requirements:

Bachelor's degree or three or more years work experience in a related role preferred. CompTIA A+ or other relevant IT certifications preferred. Experience in working with non-profit preferred. CompTia A+ will be required within 6 months of employment.


Experience Requirements:

Experience working in a call center environment. Experience with electronic health records software preferred, MS Office, and other standard software applications. Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred. Experience supporting clients in a Microsoft platform environment.

  • Help Desk Technician

    4 weeks ago

    Fort Worth, United States Insight Global Full time

    Position: Deskside SupportDuration: 6 Month Contract to Hire (Likely will be converted early, early conversion will be paid)Location: Fort Worth, TexasPay Rate: 20+hrMust-Haves: - 1+ years of experience in a deskside or technical support role - Strong communication skills, good personality - Experience with ticketing systems (They use ServiceNow) Bachelors...

  • Help Desk Technician

    2 weeks ago

    Fort Worth, United States Paragon IT Professionals Full time

    Paragon IT Professionals is in need of an IT Service Desk Representative (Help Desk Rep) to work on a contract basis through year end 2024. There is a chance of extension (but no guarantees).***Only applicants in the Dallas/Fort Worth metro will be considered***The work will be performed onsite in Fort Worth, TX (location is directly south of DFW...

  • Help Desk Technician

    2 weeks ago

    Fort Worth, United States Paragon IT Professionals Full time

    Paragon IT Professionals is in need of an IT Service Desk Representative (Help Desk Rep) to work on a contract basis through year end 2024. There is a chance of extension (but no guarantees).***Only applicants in the Dallas/Fort Worth metro will be considered***The work will be performed onsite in Fort Worth, TX (location is directly south of DFW...

  • Help Desk Technician

    2 weeks ago

    Fort Lauderdale, United States TEKsystems Full time

    Top Skills' Details Previous help desk phone support experience Experience handling Tier 1 and some Tier 2 tickets in a help desk role Previous password reset experience in a help desk role res Details: Help Desk Technicians ONSITE performing Tier 1 level support, solving & closing tickets as well as escalating to Tier 2 & 3 when needed. They...

  • Help Desk Analyst

    2 months ago

    Fort Worth, United States Robert Half Full time

    Full job descriptionPOSITION SUMMARY:Answer helpdesk phone and email; provide first-call user support by telephone or in person; create and dispatch support tickets for the other helpdesk technicians; setup, install and support software and hardware at offices/plants; support IT projects (group and local).RESPONSIBILITIES & EXPECTATIONS:Answer telephone...

  • Help Desk Analyst

    2 months ago

    Fort Worth, United States Robert Half Full time

    Full job descriptionPOSITION SUMMARY:Answer helpdesk phone and email; provide first-call user support by telephone or in person; create and dispatch support tickets for the other helpdesk technicians; setup, install and support software and hardware at offices/plants; support IT projects (group and local).RESPONSIBILITIES & EXPECTATIONS:Answer telephone...

  • Help Desk Technician

    3 weeks ago

    Fort Lauderdale, United States TEKsystems Full time

    Description: I got word on Friday we will be looking to recruit 20 Help Desk resources for Broward Health! They hope to onboard these 20 people starting around early September but know with that volume we will be starting people staggered throughout early & mid September…..the sooner the better though. The req is getting put in through TGS and the BDM...

  • IT Help Desk Analyst

    2 weeks ago

    Fort Worth, United States Radiology Associates of North Texas Full time

    Position Summary: Provide IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas' administrative and physician users to ensure the effective performance of computer information systems and workstations. Tier 1 support includes providing front-line contact for support requests, tracking and monitoring tickets to closure, solving basic...

  • Help Desk Technician II

    1 month ago

    Fort Lauderdale, United States Hayes Locums Full time

    At Hayes, a Help Desk Technician II is responsible for support of end user service requests and technical issues. Provides technical expertise for operational processes such as onboarding, vendor service requests, and minor projects. Assists clients with any issues involving their computer hardware, communications software, or computer applications. Always...

  • Help Desk Technician II

    1 month ago

    Fort Lauderdale, United States Hayes Locums Full time

    At Hayes, a Help Desk Technician II is responsible for support of end user service requests and technical issues. Provides technical expertise for operational processes such as onboarding, vendor service requests, and minor projects. Assists clients with any issues involving their computer hardware, communications software, or computer applications. Always...

  • Help Desk Technician

    4 weeks ago

    Fort Worth, United States MetroSys Full time $25 - $30

    Job DescriptionJob DescriptionOverview: We are seeking a skilled Helpdesk Technician to join our dynamic team, providing essential technical support in a fast-paced onsite environment. This role is crucial in ensuring the smooth operation of IT systems and services within our Windows-based infrastructure, utilizing ServiceNow as our primary ticketing and...

  • Help Desk Support Technician

    1 month ago

    Fort Lauderdale, United States StaffChase Full time

    Job Title: Helpdesk / Service Desk SupportLocation: Fort Lauderdale, FLJob Type: ContractPosition Status: Onsite roleJob Description:• Hospital Client is doing a large software implementation and they need to do a complete Hardware replacement (PC/Laptop/Printer) and install a standard image (using SCCM) to do installs. The technicians will then install...

  • Help Desk Support Technician

    1 month ago

    Fort Lauderdale, United States StaffChase Full time

    Job Title: Helpdesk / Service Desk SupportLocation: Fort Lauderdale, FLJob Type: ContractPosition Status: Onsite roleJob Description:• Hospital Client is doing a large software implementation and they need to do a complete Hardware replacement (PC/Laptop/Printer) and install a standard image (using SCCM) to do installs. The technicians will then install...

  • Customer Experience Analyst

    2 months ago

    Fort Worth, United States Lhoist Group Full time

    POSITION SUMMARY: Answer helpdesk phone and email; provide first-call user support by telephone or in person; create and dispatch support tickets for the other helpdesk technicians; setup, install and support software and hardware at offices/plants; support IT projects (group and local). RESPONSIBILITIES & EXPECTATIONS: Answer telephone calls and emails to...

  • Mansion Front Desk Supervisor

    3 months ago

    Dallas-Fort Worth Metroplex, United States Front Desk Supervisor Full time

    Job summary - • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. Essential Duties and Responsibilities - (Key Activities) The following are specific responsibilities and...

  • IT Help Desk Support

    3 months ago

    Fort Worth, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Fort Worth, TX) and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that...

  • IT Help Desk Support

    1 month ago

    Fort Worth, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Fort Worth, TX) and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that...

  • IT Help Desk Manager

    3 months ago

    Fort Lauderdale, United States PDC Technologies Full time

    Job DescriptionJob DescriptionThe IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staff and operations. This individual is also responsible for IT customer satisfaction and desktop productivity of all PDC employees. They are the visionary leader responsible for ensuring that the IT Helpdesk organization is providing a...

  • Help Desk Technician

    7 days ago

    Fort Lauderdale, United States StaffChase Full time

    Job Title: Service Center TechnicianJob Duration: 3-month contract with possibility to extend an additional 3 months.Job Location: Onsite Fort Lauderdale, Florida 33316Rate: $20/hrShift Timing: 7 am - 4 pm 3 pm - 12 am 11 am - 8 amOverview:These Service Center Technicians will be taking incoming calls and be assigned outstanding open , leading up to the EPIC...

  • Help Desk Specialist

    4 weeks ago

    Fort Campbell, United States Beat Full time

    Job Title: Help Desk Specialist Support II Locations: Fort Campbell, KY Clearance: Secret Certifications: CompTIA Security+CE & Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Endpoint Administrator Associate (must be willing to obtain within six months) Roles and Responsibilities: 3+ yrs’ experience...