Customer Service Rep

2 months ago

Milwaukee, United States Milwaukee Electronics Corporation Full time
Job DescriptionJob Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide detailed, accurate, and timely information to customers regarding:
    • Purchase orders and scheduling
    • Returns and credit processing
  • Forecast maintenance
  • Quotations
  • New product Development
  • Customer records
  • Primary point of contact via email, phone and in person for customers.
  • Review customer requests and orders for accuracy and resolve discrepancies.
  • Proactively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible.
  • Be the voice of the customer and advocate for their needs for the rest of the company.
  • Track customer complaints and returns to ensure timely proper corrective action.
  • Lead internal team meetings regarding customers’ new product development and growth.
  • Work with program managers to grow existing customers.
  • Practice and participate in Continuous Improvement and Lean activities, supporting change and identifying ways to improve processes and efficiency.
  • Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

The successful candidate will possess the following combination of experience, knowledge, and skills:

  • Minimum of three (3) years’ experience in customer service, preferably in a manufacturing environment and/or in the electronics industry.
  • Experience in managing customer relationships, including quoting and negotiations, as well as delivery and quality performance management.
  • The position is onsite in our Milwaukee, WI office, however, there may be some flexibility for some remote work.
  • Familiarity with working within an ERP/MRP system.
  • Familiarity with vendor management techniques.
  • Strong data entry, problem-solving abilities, and prioritization skills.
  • Must maintain the ability to be a positive, customer-oriented problem solver within a team environment.
  • Intermediate MS Office experience (Excel, Word and Outlook).
  • Ability to read, write and comprehend English.
  • Must be adaptive and supportive of change.
  • Attendance is critical in this position.

PHYSICAL DEMANDS

  • Office and Manufacturing environment
  • May sit or stand for long periods of time.
  • Maybe required to wear Personal Protective Equipment (PPE) in designated areas on the manufacturing floor.

MILWAUKEE ELECTRONICS IS AN EQUAL OPPORTUNITY EMPLOYER

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