Customer Service Rep

3 months ago

Milwaukee, United States Milwaukee Electronics Full time
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide detailed, accurate, and timely information to customers regarding:
    • Purchase orders and scheduling
    • Returns and credit processing
  • Forecast maintenance
  • Quotations
  • New product Development
  • Customer records
  • Primary point of contact via email, phone and in person for customers.
  • Review customer requests and orders for accuracy and resolve discrepancies.
  • Proactively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible.
  • Be the voice of the customer and advocate for their needs for the rest of the company.
  • Track customer complaints and returns to ensure timely proper corrective action.
  • Lead internal team meetings regarding customers' new product development and growth.
  • Work with program managers to grow existing customers.
  • Practice and participate in Continuous Improvement and Lean activities, supporting change and identifying ways to improve processes and efficiency.
  • Other duties as assigned.


EDUCATION AND/OR EXPERIENCE

The successful candidate will possess the following combination of experience, knowledge, and skills:
  • Minimum of three (3) years' experience in customer service, preferably in a manufacturing environment and/or in the electronics industry.
  • Experience in managing customer relationships, including quoting and negotiations, as well as delivery and quality performance management.
  • The position is onsite in our Milwaukee, WI office, however, there may be some flexibility for some remote work.
  • Familiarity with working within an ERP/MRP system.
  • Familiarity with vendor management techniques.
  • Strong data entry, problem-solving abilities, and prioritization skills.
  • Must maintain the ability to be a positive, customer-oriented problem solver within a team environment.
  • Intermediate MS Office experience (Excel, Word and Outlook).
  • Ability to read, write and comprehend English.
  • Must be adaptive and supportive of change.
  • Attendance is critical in this position.
PHYSICAL DEMANDS
  • Office and Manufacturing environment
  • May sit or stand for long periods of time.
  • Maybe required to wear Personal Protective Equipment (PPE) in designated areas on the manufacturing floor.


MILWAUKEE ELECTRONICS IS AN EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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