Patron Services Associates

2 months ago


Milwaukee, Wisconsin, United States Milwaukee Repertory Theater Full time

Job Type

Part-time

Position Overview

Milwaukee Rep is seeking dedicated Customer Experience Representatives to join our team for the upcoming season. These associates will be trained to operate at the Guest Services Desk and assist in the Gift Shop at our primary venue. Additionally, they will represent Milwaukee Rep during our festive production at a renowned theater.

Key Responsibilities

  • Ensure an exceptional experience for all guests at Milwaukee Rep.
  • Familiarize yourself with essential information regarding productions and programs to effectively assist guests and ushers.
  • Participate in Front of House duties, prioritizing the safety of guests and staff during emergency situations.
  • Maintain cleanliness in public areas, including the theater, lobby, restrooms, and surrounding spaces.
  • Oversee the Gift Shop, ensuring it is well-stocked and organized for patrons.
  • Monitor lobby displays and furniture to ensure proper arrangement and condition before, during, and after performances.
  • Assist guests with ticket scanning and provide troubleshooting for assistive listening devices.
  • Engage with guests in the Gift Shop, addressing inquiries and facilitating purchases.
  • Communicate guest feedback to management for continuous improvement.
  • Support late patrons with seating and address any accessibility concerns.
  • Complete necessary closing reports, including Gift Shop transactions.
  • Attend mandatory training sessions and team meetings.
  • Perform additional tasks as assigned.

Qualifications

Technical Skills and Experience:

  • High School diploma or equivalent; college experience is a plus.
  • Prior experience in customer service, particularly in events or performing arts, is preferred.
  • Proficiency in computer applications, especially Microsoft Office in a PC setting.
  • Exceptional customer service skills are essential.
Additional Skills and Attributes:
  • Strong organizational abilities with a knack for multitasking and attention to detail.
  • Ability to remain composed and efficient in a dynamic work environment.
  • Excellent written and verbal communication skills, with a talent for resolving guest issues amicably.
  • Proven ability to meet deadlines and handle challenges effectively.
  • Capable of working independently while also being a collaborative team player.
Additional Requirements:
  • Must pass a background check in accordance with applicable laws.
  • Physical ability to stand and walk for extended periods and lift up to 50 lbs unassisted.
  • Availability for evening and weeknight shifts is required.
Milwaukee Rep Values Individuals Who:
  • Communicate effectively with a diverse range of colleagues.
  • Exhibit a willingness to learn and adapt to new skills and processes.
  • Engage in creative problem-solving both individually and collaboratively.
  • Welcome and incorporate constructive feedback.
  • Demonstrate strong interpersonal skills and the ability to take initiative.
  • Understand the importance of equity, diversity, and inclusion in the workplace and community.

Compensation

$13.30/hour



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