Front Desk Referral Coordinator
3 days ago
JOB SUMMARY:
The Procedure Coordinator is responsible for coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries.
QUALIFICATIONS/EDUCATION:
- High School Diploma or equivalent required
- Bilingual English/ Spanish preferred; must be able to read, write and speak English
- 2-3 years of related referral experience in a medical setting preferred.
- Strong people skills.
- Data entry skills.
- Attention to detail.
- Strong organizational skills and ability to multi-task effectively.
- Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.
ABILITIES/SKILLS:
- Basic computer skills to be able to recognize and understand our EMR System.
- Excellent communication, Customer Service, and telephone skills.
- Strong organizational skills and ability to multi-task effectively.
- Must be able to work independently with minimal supervision in a fast-paced environment.
- Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
- Must be dependable and conduct him/herself in a professional manner.
- Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
- Must be able to follow policies and procedures.
ESSENTIAL DUTIES/ RESPONSIBILITIES:
- Process referral authorizations for procedures as ordered by the physician.
- Verify insurance and obtains authorizations for procedures a minimum of two weeks prior to the appointment date.
- Obtains any clearance required for the procedure.
- Reviews procedure instructions with the patient one week prior to the preparation date and addresses any questions or concerns that they may have.
- Schedule patients for procedures such as endoscopy, colonoscopy, EGD, EUS, ERCP, etc.
- Assist patients with inquiries or concerns and ensure patients’ expectations are met.
- Scan doctor’s notes, order, superbills, authorization, and clearance to the surgical center or the hospital one week in advance of the procedure.
- Responsible for rescheduling patients that cancel or no show for their procedure and sending reminder text messages.
- Confirm daily patient attendance for procedures with the surgical center and the hospitals.
- Ensure that the volume of procedures and patient confirmations are accurate for each provider.
- Answering incoming calls in a professional, courteous and timely manner.
- Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
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