Front Desk Coordinator

1 month ago

Ann Arbor, United States Heron Ridge Associates Full time
Job DescriptionJob Description

Front Desk Coordinator

We don’t just have a mission statement…we have a mission.

At Heron Ridge Associates, our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member.

Heron Ridge Associates is a premier outpatient private practice that offers mental health and chemical dependency programs with five convenient locations in Ann Arbor, Ann Arbor Arlington, Bingham Farms, Brighton, and Plymouth. We seek a Full-Time, Front Desk Coordinator to join our outstanding team at our Ann Arbor, MI location.

The Front Desk Coordinator will be responsible for the effective and efficient daily operations of a clinic site, including office supervision.

Schedule: Monday - Thursday, 9:30 am - 6:00 pm, Friday, 9:00 am - 5:00 pm

Compensation: The pay range for this position is $14.00 to $17.00 per hour. Pay is based on several factors, including but not limited to education, work experience, licensure/certifications, etc.

Requirements:

  • High School graduate: advanced college business coursework preferred

  • Five years of office background with increasing levels of responsibility in Behavioral Healthcare or a similar setting; general knowledge of outpatient behavioral healthcare systems

  • Comfortable on computers (EMR experience preferred)

  • Good customer relations and communication skills

  • Must be well-organized and detail-oriented

Job Responsibilities:

  • The ability to speak clearly in sentences in standard English on a one-to-one basis using appropriate vocabulary and grammar to obtain and explain information

  • The ability to read and write English text to communicate information clearly and legibly using software applications

  • Ability to write clear and concise reports and memoranda

  • Ability to compute rates and percentages and make changes

  • Ability to analyze information in a patient account to identify relationships and formulate logical conclusions

  • Ability to establish and maintain cooperative working relationships with patients, co-workers, professional staff, supervisors, and the public

  • Ability to maintain equanimity in the face of resistance or contrary opinions

  • Ability to persuade others to accept a specific opinion or action

  • Ability to perform with frequent interruptions and distractions; prioritize assignments; and complete heavy workloads within established periods

  • Analyze information, problems, situations, practices, or procedures to define the problem or objective

  • Act when answers to a problem are not readily apparent in equivocal circumstances

  • Make appropriate job decisions by following standard office policies and thinking through the consequences of a decision before making it

  • Recognize an emergency and take appropriate action

  • Knowledge of federal/state affirmative action and equal employment laws/regulations sufficient to implement personnel policies

  • Encourage individuals; establish rapport and gain the trust of others; listen perceptively and convey awareness

  • Interact diplomatically with the public

  • Organize material and information to optimize efficiency and minimize duplication of effort

Physical Demands:

  • Must be able to sit for extended periods, at least 75% of the day.

  • Must see well enough to read computer screens and written material

  • Must hear well enough to communicate with others in person and on the telephone

  • Must be able to move about the department, including daily bending and stooping

  • Must occasionally lift 40 pounds (

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