E-support Specialist
2 weeks ago
We are seeking an E-support Specialist to join our dynamic team. As an E-support Specialist, you will play a crucial role in providing technical support and assistance to our clients. Your primary responsibility will be to respond to customer inquiries via email or online chat, troubleshoot technical issues, and provide solutions. You will also be responsible for documenting customer interactions and escalating complex cases to the appropriate teams.
Responsibilities
- Respond to customer inquiries and provide technical support via email or online chat.
- Troubleshoot technical issues and provide effective solutions to customers.
- Document customer interactions, including details of inquiries, complaints, and solutions offered.
- Escalate complex cases to appropriate teams for further assistance.
- Provide timely updates to customers regarding the status of their inquiries.
- Collaborate with internal teams to resolve customer issues in a timely manner.
- Maintain a high level of product knowledge to effectively assist customers.
Requirements
- Previous experience in a customer support role preferred.
- Proficiency in troubleshooting software and hardware issues.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities.
- Ability to effectively manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Flexibility to work in rotating shifts, including evenings and weekends.
remote work
-
Health and Human Resources Specialist
2 weeks ago
Charleston, United States State of West Virginia Full timeAs a Family Support Center Specialist in the Bureau for Family Assistance, this position is to actively strengthen families by helping them recognize and access concrete supports through the development of policies, procedures, and standards for Family Support Centers which ensure responsible administration of federal monies. Family Support Centers are...
-
Peer Support Specialist/Recovery Coach
4 days ago
Charleston, United States Acadia Healthcare Full timeLocation: Location: Peer Support Specialist/Recovery Coach in Charleston, WV at Acadia Healthcare **Location:** **Job Description** Overview **Our Passion:** We are improving the lives we touch. We need passionate, talented people working together who share our desire to provide the best quality care to our patients and lead the fight against the opioid...
-
Administrative and Fiscal Support Specialist
1 month ago
Charleston, West Virginia, United States Northeast MN Office Job Training (JET) Full timeJET Northeast Minnesota Office of Job Training, a partner in the CareerForce system, is seeking a skilled and adaptable Administrative and Fiscal Support Specialist to join our dynamic team and provide high-level support of general operations and fiscal responsibilities. The ideal candidate will be a proactive and organized professional with a strong...
-
Peer Support Specialist
2 weeks ago
Charleston, United States AppleGate Recovery Full timeDescription Position at AppleGate Recovery Peer Support Specialist JOB SUMMARYThe Peer Support Specialist (PSS) will follow best practices to provide behavioral health services that foster supportive peer relationships with and among the persons enrolled in behavioral health services and other related programs. The PSS by definition is a person in recovery...
-
Peer Support Specialist
3 days ago
Charleston, United States AppleGate Recovery Full timeDescription Position at AppleGate Recovery Peer Support Specialist JOB SUMMARY The Peer Support Specialist (PSS) will follow best practices to provide behavioral health services that foster supportive peer relationships with and among the persons enrolled in behavioral health services and other related programs. The PSS by definition is a person in...
-
Peer Support Specialist
2 weeks ago
Charleston, United States AppleGate Recovery Full timeDescription Position at AppleGate Recovery Peer Support Specialist JOB SUMMARY The Peer Support Specialist (PSS) will follow best practices to provide behavioral health services that foster supportive peer relationships with and among the persons enrolled in behavioral health services and other related programs. The PSS by definition is a person in...
-
Health and Human Resources Specialist
2 weeks ago
Charleston, United States State of West Virginia Full timeNature of Work As a Family Support Center Specialist in the Bureau for Family Assistance, this position is to actively strengthen families by helping them recognize and access concrete supports through the development of policies, procedures, and s Support, Specialist, Health, Human Resource, Family, Application, Healthcare
-
User Support Specialist I
1 month ago
Charleston, West Virginia, United States The MGH Institute of Health Professions Full timeThis role is located in the historical Charlestown Navy Yard areaThe User Support Specialist is responsible for implementation, maintenance, and support of the Institute's technology resources including desktop and laptop computers, printers, classroom audio visual technology, and lab and simulation resources as directed by the Director of Technology & Web...
-
Charleston, United States WVFSRS Full timeJob DescriptionJob DescriptionWV Family Support & Rehabilitation Services (WVFSRS)Be where YOU matterOUR MISSION STATEMENT:Our mission at WV Family Support & Rehabilitation Services (WVFSRS) is to empower individuals with behavioral health and/or Substance abuse or dependency issues to live a more stable, self-sufficient, and satisfying life; by promoting...
-
Charleston, United States WVFSRS Full timeJob DescriptionJob DescriptionWV Family Support & Rehabilitation Services (WVFSRS)Be where YOU matterOUR MISSION STATEMENT:Our mission at WV Family Support & Rehabilitation Services (WVFSRS) is to empower individuals with behavioral health and/or Substance abuse or dependency issues to live a more stable, self-sufficient, and satisfying life; by promoting...
-
Sales Support Specialist
2 weeks ago
Charleston, United States First Citizens Bank Full timeOverview: First Citizens Bank has an incredible opportunity for a Sales Support Specialist (Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills. This role is an integral part of our team partnering with Commercial and/or...
-
Customer Support Specialist
5 days ago
North Charleston, United States Callie's Biscuits Full time* North Charleston, SC, USA * $17.00 * Hourly * Full Time *PTO, Medical, Dental, Vision, Maternity, Disability, 401k* **Position Summary** : The Customer Support Specialist at Callie's Hot Little Biscuit responds to customers with complaints and questions, gives customers information about products, take orders, and process refunds. To do well in this...
-
Customer Experience Specialist
2 weeks ago
Charleston, United States Addison Group Full timeCustomer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world.Key Responsibilities:Supporting customers via e-mail, phone,...
-
Customer Experience Specialist
4 weeks ago
Charleston, United States Addison Group Full timeCustomer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities:Supporting customers via e-mail, phone,...
-
Customer Experience Specialist
4 weeks ago
Charleston, United States Addison Group Full timeCustomer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities: Supporting customers via e-mail, phone,...
-
Customer Experience Specialist
1 month ago
Charleston, United States Addison Group Full timeCustomer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities:Supporting customers via e-mail, phone,...
-
Customer Experience Specialist
4 weeks ago
Charleston, United States Addison Group Full timeCustomer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities:Supporting customers via e-mail, phone,...
-
Sales Support Specialist
4 weeks ago
Charleston, South Carolina, United States First Citizens Bank Full timeOverview: First Citizens Bank has an incredible opportunity for a Sales Support Specialist (Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills. This role is an integral part of our team partnering with Commercial and/or...
-
equipment specialist
1 month ago
Charleston, West Virginia, United States USAJobs Full timeDutiesYou will serve as an EQUIPMENT SPECIALIST in the RADIAC SYSTEMS ENGINEERING AND MANAGEMENT DIVISION of the ORDNANCE SYSTEMS ENGINEERING AND MANAGEMENT DEPARTMENT (OSEMD), Yorktown, VA. You will report all RADIAC customer concerns to the RCL Supervisor and specify storage and packing requirements for shipment of RADIAC equipment, to include those...
-
IT Specialist
1 month ago
Charleston, United States Charleston ENT & Allergy Full timeJob DescriptionJob Description Charleston ENT & Allergy is looking for an IT Specialist to join our growing team Our IT Specialists are valued members of the practice providing critical hands-on support for end-users at all levels of the organization. This includes everything from responding to service tickets, to answering calls and questions from our...