Loan Officer

4 months ago

Flagstaff, United States NOVA Home Loans Full time
Job DescriptionJob Description

Core Values

PROVIDE our customers with the best combination of service, rates, and fees. PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally. GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.

Evolving as a Loan Officer by having...

  • High School Diploma or GED is required.
  • Requires a Loan Originator License and the incumbent must maintain the license in good standing.
  • A minimum of two (2) years of recent work experience in the mortgage loan industry is required.
  • Two (2) years of experience in a field requiring customer service is preferred.

Exciting Opportunities to Grow by...

  • Deliver superb customer service, including competently coordinating and directing all aspects of the loan process, keeping the customer well informed of same, and providing information and required documentation to customers in a timely manner.
  • Act as quality control and compliance supervisor for own loan officer team to ensure conformity with all applicable regulations and procedures.
  • Direct all advertising, public relations, and marketing for team to increase client base. This may include coordination and/or creation of print and other advertisements, product awareness campaigns, and the like.
  • Conduct extensive research on subjects related to loan industry including, but not limited to: applicable regulations related to Nova products; market strategies; potential new audiences for products; and industry standards and developments.
  • Direct and supervise team of staff members that may include loan officer assistants, clerical employees, and office assistants to include performance appraisals, promotions, terminations, etc.
  • Exercise sound professional judgment in all matters related to Nova including knowledge of products, statutory and other requirements, identifying client needs.
  • Direct, manage, and coordinate all aspects of each individual loan that is originated from application to closing, including all communications with the customer and the supervision of loan personnel.
  • Collecting and analyzing information regarding customer's income, assets, investments or debts; determining which financial product best meet the customer's needs and financial circumstances; advising the customer regarding the advantages and disadvantages of various financial products and credit options; and marketing, servicing or promoting financial products offered by Nova.
  • Generate bona fide business leads and develop referral networks in order to locate prospective customers.
  • Counsel and pre-qualify potential customers, including the obtaining of complete and accurate loan application information, analyzing such information, and advising customers regarding all aspects of the loan process, feasibility of granting loan and alternative financial products available.
  • Collect and confirm the accuracy of all necessary supporting loan documentation, including credit histories, financial statements along with the appropriate fee and lock-in information, and ensure all loans conform to all applicable terms and guidelines.
  • Obtain pricing, secure and lock precise loan terms, and effectively communicate loan details and terms with clients; review HUD-1 for accuracy prior to closing.
  • Responsible for researching products and underwriting guidelines; stay informed of market trends and developments; stay abreast of new types of loans and other financial services and products.
  • Responsible for understanding and complying with all laws, rules and regulations pertaining to all types of mortgage loans.
  • Direct and actively participate in the interview, hire, and training of new employees with the assistance of Nova Human Resources and other functions.
  • Provide regular input and recommendations as to hiring, firing, advancement, discipline, promotion, or any other change of status of team members.
  • Performance of office or non-manual work directly related to the management or general business operation of Nova and Nova's customers.
  • Other duties as assigned.

Show us your growth with...

  • Knowledge of, and strict compliance with, all applicable federal, state, and local laws, rules, and regulations regarding all types of mortgage loans.
  • Able to maintain high level of confidentiality regarding private, trade secret, and/or proprietary information.
  • Knowledge and understanding of computer software programs such as Microsoft Word, Excel, and Outlook as well as mortgage tracking software.
  • Effective oral and written communication skills; excellent responsiveness to customers and Nova personnel.
  • Must be able to read, write, and speak in English.

Benefits Offered...

NOVA benefits to full-time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program


NOVA® is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.


All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.

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