Applications and Technical Service Specialist

2 months ago

Easton, United States POLYTEK DEVELOPMENT CORP Full time
Job DescriptionJob DescriptionDescription:

Polytek® Development Corp. is a leading manufacturer of mold making and casting materials. Polytek® is currently looking for a highly motivated, experienced, and extremely organized individual to join our rapidly expanding company.

Essential Job Functions:

Major tasks and other key responsibilities include:

  • Execute the multi-tiered strategy for our technical support function.
  • Execute the technical support function that enhances Polytek’s position in the market.
  • Elevate our technical support function in the eyes of the customer and the industry.
  • Follow & use tools and processes for handling technical support requirements.
  • Engage with customers to resolve technical issues.
  • Develop and/or aquire data to support customers, R&D, Sales and other key stakeholders.
  • Participate in appropriate industry groups as required.
  • Participate collaboratively with other Polytek associates as required.
  • Maintain a professional appearance and demeanor at all times.
  • Primary tier of technical support.
  • Partner with Sales to drive closure on key opportunities.
  • Travel with sales to provide product recommendation and tech support when required.
  • Performs other duties as assigned.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Must be able to sit at a desk for prolonged periods of time and work on a computer.
  • Must be able to work in an office environment.
  • Must be able to talk, hear and see with vision abilities including close/near, distance, color and peripheral vision, depth perception and ability to adjust focus.
  • Must wear required Personal Protective Equipment (PPE) when entering manufacturing areas.
  • Travel may include up to 5%.

Education and Experience:

  • Must be able to understand, speak, write and read English.
  • Bachelor’s Degree in B.S. or B.A. preferred.
  • 1-3 years of experience in Technical Marketing preferred.
  • Must be proficient in Microsoft Office Suite.
  • Must have the ability to work independently in a fast-paced environment.
  • Strong verbal and written communication, organizational, attention to detail, analytical, problem-solving and time management skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Requirements:


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