Current jobs related to Sr. Technical Support Engineer - Santa Clara - Palo Alto Networks
-
Technical Support Engineer
2 months ago
Santa Clara, California, United States Horizontal Talent Full timeWe are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on...
-
Cybersecurity Engineer
14 hours ago
Santa Clara, California, United States Palo Alto Networks Full timeJob DescriptionCompany OverviewPalo Alto Networks is a leading cybersecurity company that protects the digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support...
-
Sr. Security Engineer
1 month ago
Santa Clara, United States Feuji Full timeFeuji Inc is a global technology solutions company that strives to be a trusted partner in your digital transformation journey, with a focus on empowering your organization to shift IT from a cost center to a revenue generating powerhouse focused on Cloud, Data science, and Cyber security. We are an Award-Winning IT Professional Services & Consulting firm HQ...
-
Technical Support Engineer, Integrations
3 months ago
Santa Clara, United States Cypress HCM Full timeJob DescriptionJob DescriptionTechnical Support Engineer, Integrations, 33106998Overview:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds...
-
Technical Support Engineer
19 hours ago
Santa Clara, California, United States Palo Alto Networks Full timeJob DescriptionCompany OverviewPalo Alto Networks is a leading cybersecurity company that protects the digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support...
-
Technical Support Engineer
2 months ago
Santa Clara, United States Cypress HCM Full timeJob DescriptionJob DescriptionTechnical Support Engineer – Service ManagementPosition Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise...
-
Santa Clara, United States Palo Alto Networks Full timeTo comply with U.S. federal government requirements, U.S. citizenship is required for this position.Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company...
-
Santa Clara, United States Palo Alto Networks Full timeTo comply with U.S. federal government requirements, U.S. citizenship is required for this position.Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company...
-
Sr. Security Engineer
4 weeks ago
Santa Clara, United States Feuji Full timeFeuji Inc is a global technology solutions company that strives to be a trusted partner in your digital transformation journey, with a focus on empowering your organization to shift IT from a cost center to a revenue generating powerhouse focused on Cloud, Data science, and Cyber security. We are an Award-Winning IT Professional Services & Consulting firm HQ...
-
Sr. Security Engineer
4 weeks ago
Santa Clara, United States Feuji Full timeFeuji Inc is a global technology solutions company that strives to be a trusted partner in your digital transformation journey, with a focus on empowering your organization to shift IT from a cost center to a revenue generating powerhouse focused on Cloud, Data science, and Cyber security. We are an Award-Winning IT Professional Services & Consulting firm HQ...
-
Sr Systems Verification Engineer
1 week ago
Santa Clara, United States Kelly Services Full timeKelly Science, Engineering, Technology, and Telecom a managed solution provider and business unit of Kelly Services, is currently seeking a Sr Systems Verification Engineer for a long-term engagement at one of our Global Medical Device Robotics & Digital Solutions clients in Santa Clara, CA. A global leader in surgery with products and solutions...
-
Technical Support Engineer
2 months ago
Santa Clara, United States Rose International Full timePosition Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible...
-
Senior Support Engineer
1 week ago
Santa Clara, California, United States Palo Alto Networks Full timeJob OverviewCompany OverviewPalo Alto Networks is dedicated to our mission of being the cybersecurity partner of choice, safeguarding our digital existence.Our VisionWe envision a world where each day is more secure than the last. Our foundation is built on challenging norms and seeking innovators who are committed to shaping the future of cybersecurity.Work...
-
Sr. Systems Engineer
3 weeks ago
Santa Clara, United States iSoftTek Solutions Inc Full timeJob DescriptionJob DescriptionRole Description:As a Sr. Systems Engineer, candidate will be working on the system design, build, test and manufacture of an advanced high-productivity e-beam lithography tool. As a member of the product development team, you will work with a wide mix of experienced engineers to determine the specifications of the equipment....
-
Sr. Systems Engineer
1 month ago
Santa Clara, United States iSoftTek Solutions Inc Full timeJob DescriptionJob DescriptionRole Description:As a Sr. Systems Engineer, candidate will be working on the system design, build, test and manufacture of an advanced high-productivity e-beam lithography tool. As a member of the product development team, you will work with a wide mix of experienced engineers to determine the specifications of the equipment....
-
Sr. Systems Engineer
2 months ago
Santa Clara, United States iSoftTek Solutions Inc Full timeRole Description: As a Sr. Systems Engineer, candidate will be working on the system design, build, test and manufacture of an advanced high-productivity e-beam lithography tool. As a member of the product development team, you will work with a wide mix of experienced engineers to determine the specifications of the equipment. Your responsibilities will...
-
Expert Technical Support Engineer
3 days ago
Santa Clara, California, United States ServiceNow Full timeJob OverviewCompany Overview:ServiceNow is a pioneering organization that began its journey in 2004, driven by the vision of transforming workplace efficiency. Today, we are a global leader in providing AI-enhanced technology solutions to over 8,100 clients, including a significant portion of the Fortune 500. Our innovative cloud-based platform integrates...
-
Santa Clara, United States Amazon.com Services LLC Full timeWe are seeking an exceptional Sr. Technical Program Manager, with a demonstrated history in delivering results in highly ambiguous domains. This leader will join a team of experts in the field of machine learning, and work together to break new ground in the world of healthcare to make personalized and empathetic care accessible, convenient, and...
-
Technical Support Engineer
2 months ago
Santa Clara, United States Russell Tobin & Associates Full timeWhat are we looking for in our Technical Support Engineer - Service Management? Contract : 12 months (with strong possibility of extension)Pay-range: $40-45/hour on W2 (Depending on Experience)Hybrid role: onsite 2-3 days of the week Demonstrated ability to troubleshoot difficult technical issues Must have solid object-oriented...
-
Technical Support Engineer
1 week ago
Santa Clara, California, United States Niterra North America Full timeKey Responsibilities:Core Duties:Comply with all organizational policies and protocols, including IATF, ISO, ISMS, TISAX, QMS, J-Sox, and safety-related guidelines.Gather, evaluate, and present data on customer designs that influence Niterra products, with an emphasis on STF, packaging, and assembly applications.Utilize CAD software for comprehensive...
Sr. Technical Support Engineer
3 months ago
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, office-based teams coming together three days a week to collaborate and thrive, together
Job DescriptionYour Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
- Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support 24x7 on an as needed basis
- Provide configurations, troubleshooting and best practices to customers
- Work with our Engineering team and influence the operability of the product
- Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
Your Experience
- Expertise in Kubernetes - Proven experience in deploying, managing, and securing Kubernetes clusters in production environments
- Proficiency in Docker and Cloud Platforms - Extensive hands-on experience with Docker and strong background in major cloud platforms (AWS, GCP, Azure)
- Linux and CI/CD Tools - Strong proficiency in Linux operating systems and CI/CD tools like Jenkins and Ansible
- Customer Interaction - Significant experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers
- Problem Solving - Ability to troubleshoot independently in complex environments with mixed applications and protocols
- Communication - Excellent skills in collaborating with both technical and non-technical stakeholders
Preferred
- Familiarity with container security tools (e.g., Twistlock)
- Knowledge of SIEM, vulnerability management tools, and firewalls
- Understanding of malware, exploits, and operating system structure
- Certifications such as CKA (Certified Kubernetes Administrator) and AWS Solutions Architect
Additional Information
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $108,400/yr to $175,350/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Is role eligible for Immigration Sponsorship?: Yes
