Onsite Client Desktop Support Engineer

3 weeks ago

Birmingham, United States Thrive Networks Inc Full time
Job DescriptionJob Description

Will be onsite in the Birmingham area 5x per week For the nature of this role and the client work, must be able to pass an FBI background test.

About Us 

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE 

Job Description 

Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. Travel required to our clients in Boston Proper.  

The Field Engineer will serve clients by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s request or problem; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch; and dispatches appropriate resources for problems that cannot be resolved remotely.  

Functional Level  

The Field Engineer will be able to complete all tasks necessary to unbox, assemble, and bare metal configure 10 corporate workstations in a standard 8 hour business day.  Final build would include all line of business applications, domain join, VPN configuration, peripheral setup and verification, user profile configuration, and any documented specialty tasks provided by the client.  

Primary Responsibilities 

  • Primary responsibilities are descriptive and not restrictive in nature.  

  • Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively.  

  • Provides one-on-one end-user problem resolution for client (PC) software and connectivity.  

  • Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely.  

  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems.  

  • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.  

  • Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed.  

  • Acts as remote hands for engineering staff onsite as needed.  

  • Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.   

  • Provides assistance to Tier 2 staff with problem research and documentation.   

Have the Ability to: 

Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company in a professional manner; presenting and communicating in an effective and professional manner at all times. 

Knowledge of: 

Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure.  

Minimum Qualifications 

Candidates must meet the minimum qualifications as detailed below, or have an equivalent of documented experience. Equivalency decisions are made on the basis of a combination of education and experience that would likely provide the required knowledge and abilities.   

Education:  

  • MCTS (Microsoft Certified Technology Specialist) desired.  Any Candidate that does not hold an MCTS, but does hold equivalent experience can work toward compliance as part of a performance improvement plan agreement.  

Experience:  

  • 3+ years providing end-user support for current PC desktop and application software  

  • 3+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment.  

Special Requirements: 

  • Must be able to sit for prolonged periods of time in front of a computer.   

  • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking.     

  • Must have excellent written and oral communication skills.      

Powered by JazzHR

Lj6ffvyO2V

  • Desktop Support Technician

    3 weeks ago

    Birmingham, United States Apt Full time

    Job DescriptionJob DescriptionAt Apt, we value our contractors' well-being. While on contract, you'll have the options to access comprehensive health, dental, and vision insurance. Additionally, we offer 401k matching to support your financial future. Join us and thrive in a supportive work environment!Our client is looking to bring on a Tier 2...

  • Desktop Support Analyst

    2 days ago

    Birmingham, United States StoneX Group Full time

    Overview: Job purpose: As a vital member of our global team, you'll play a key role in providing support for desktop and laptop systems worldwide. Your responsibilities will encompass troubleshooting and resolving issues, assisting with hardware and software installations, collaborating with project teams, and ensuring desktop configurations are optimized....

  • Technical Support Engineer

    2 weeks ago

    Birmingham, Alabama, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from Birmingham office Monday-Friday 8 AM to 5 PM CSTAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon...

  • Technical Support Engineer

    4 weeks ago

    Birmingham, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from Birmingham office Monday-Friday 8 AM to 5 PM CSTAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon...

  • Technical Support Engineer

    3 weeks ago

    Birmingham, United States Thrive Networks Full time

    Will work from Birmingham office Monday-Friday 8 AM to 5 PM CSTAbout Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us...

  • Desktop Support Technician

    2 weeks ago

    Birmingham, United States APT Ltd Full time

    At Apt, we value our contractors' well-being. While on contract, you'll have the options to access comprehensive health, dental, and vision insurance. Additionally, we offer 401k matching to support your financial future. Join us and thrive in a supportive work environment!__________________Our client is looking to bring on a Desktop Support Technician to...

  • Desktop Support Technician

    3 days ago

    Birmingham, United States Apt Full time

    At Apt, we value our contractors' well-being. While on contract, you'll have the options to access comprehensive health, dental, and vision insurance. Additionally, we offer 401k matching to support your financial future. Join us and thrive in a supportive work environment!__________________Our client is looking to bring on a Desktop Support Technician to...

  • Desktop Support Technician

    3 weeks ago

    Birmingham, United States Apt Full time

    At Apt, we value our contractors' well-being. While on contract, you'll have the options to access comprehensive health, dental, and vision insurance. Additionally, we offer 401k matching to support your financial future. Join us and thrive in a supportive work environment!__________________Our client is looking to bring on a Desktop Support Technician to...

  • Desktop Field Technician

    3 weeks ago

    Birmingham, United States Randstad Sourceright Full time

    Desktop Field Technician (2 Openings)Location: Onsite at city government locations around Birmingham, AL*Mileage reimbursementLength of contract: until the end of 2024Hours: Government business hours - Typically M-T(F) 7-5pm *Schedule TBD/Most likely no OT unless there is an emergency situation*Business AttireHourly Pay: $24-28/hrPosition Description:Desktop...

  • Citrix and Azure Virtual Desktop Engineer

    2 weeks ago

    Birmingham, Alabama, United States Regions Bank Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Desktop Support Specialist

    1 week ago

    Birmingham, United States Yoh, A Day & Zimmermann Company Full time

    Senior End User Support Lead Engineer Location: Birmingham, AL (on site Mon - Fri) Duration: 6 months + contract to perm End User Computing Lead To provide Level 1 and Level 2 application support for multiple corporate business units and group of offices. Key Accountabilities: Investigate and resolve complex software and hardware issues for PC and iOS...

  • Desktop Support Specialist

    1 week ago

    Birmingham, United States Yoh, A Day & Zimmermann Company Full time

    Senior End User Support Lead Engineer Location: Birmingham, AL (on site Mon - Fri)Duration: 6 months + contract to permEnd User Computing Lead To provide Level 1 and Level 2 application support for multiple corporate business units and group of offices. Key Accountabilities:Investigate and resolve complex software and hardware issues for PC and iOS...

  • Desktop Support Specialist

    2 weeks ago

    Birmingham, United States Yoh, A Day & Zimmermann Company Full time

    Senior End User Support Lead Engineer Location: Birmingham, AL (on site Mon - Fri)Duration: 6 months + contract to permEnd User Computing Lead To provide Level 1 and Level 2 application support for multiple corporate business units and group of offices. Key Accountabilities:Investigate and resolve complex software and hardware issues for PC and iOS...

  • Senior Infrastructure Storage Engineer

    3 weeks ago

    Birmingham, United States Raytheon Full time

    Date Posted: 2024-05-01 Country: United States of America Location: CO102: 16800 E Centretech Pkwy,Aurora 16800 East Centretech Pkwy Building S75, Aurora, CO, 80011 USA Position Role Type: Onsite About Us: At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter...

  • Systems Engineer

    2 weeks ago

    Birmingham, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from Birmingham office Monday-Friday 8 AM to 5 PM CSTAbout Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation”...

  • Systems Engineer

    4 weeks ago

    Birmingham, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from Birmingham office Monday-Friday 8 AM to 5 PM CSTAbout Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation”...

  • Sr Platform Engineer

    2 weeks ago

    Birmingham, United States Raytheon Full time

    Date Posted: 2024-06-04 Country: United States of America Location: CO102: 16800 E Centretech Pkwy,Aurora 16800 East Centretech Pkwy Building S75, Aurora, CO, 80011 USA Position Role Type: Onsite Position Title: Senior Platform Engineer Scrum Master At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help...

  • Sr Platform Engineer

    2 weeks ago

    Birmingham, United States Raytheon Full time

    Job Description Date Posted: 2024-06-04 Country: United States of America Location: CO102: 16800 E Centretech Pkwy,Aurora 16800 East Centretech Pkwy Building S75, Aurora, CO, 80011 USA Position Role Type: Onsite Position Title: Senior Platform Engineer Scrum Master At Raytheon, the foundation of everything we do is rooted in our values and a higher...

  • Systems Engineer

    1 week ago

    Birmingham, United States General Informatics Full time

    Job DescriptionJob DescriptionThe position of Systems Engineer offers support to many business technology products and services. Support may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The Systems Engineer will generally track all instances of support by creating IT tickets using...

  • Java Software Engineer II

    3 weeks ago

    Birmingham, United States Raytheon Full time

    Date Posted: 2024-04-25 Country: United States of America Location: CO106: 16470 East Hughes Drive,Aurora 16470 East Hughes Drive Building S77, Aurora, CO, 80011 USA Position Role Type: Onsite About Us: At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter...