Systems Engineer
6 days ago
Will work from Birmingham office Monday-Friday 8 AM to 5 PM CST
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
Position Summary:
At Thrive, a Systems Engineer will have responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. A Systems Engineer will be taking escalation tickets from Technical Support Engineers as well as maintaining communication with the client throughout the technical troubleshooting process.
Responsibilities
Ability to handle diverse computing environments in a wide cross section of business clients
Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the cause
Provide consulting to clients on certain applications, Thrives’ best practices, and general computing processes
Troubleshoot and resolve high level workstation, server and network incidents while following Thrives’ Standard operating procedures
Sets client expectations appropriately throughout the troubleshooting process
Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
Monitor the service desk service board for escalated service tickets
Prioritize tickets escalated from Technical Support Engineers
Ensure that open service tickets are escalated and addressed appropriately from Technical Support Engineers
Follow Thrives’ best practices for escalating tickets from Technical Support Engineers
Escalate when necessary to next level engineer for further review/troubleshooting
Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon
Demonstrate the correct level of urgency while resolving client incidents
Resolution of incidents related to, but not limited to the following:
Mail Application/Office 365 issues
Client/Server Connectivity issues (per SOP)
Time Sensitive and VIP Workstation incidents
File Restores
Remote Access incidents (Citrix and Terminal Services)
Networked Printer Issues
Any Incidents escalated from Technical Support Engineers
Basic Qualifications
Bachelor’s Degree, Technical Degree or equivalent work experience
Excellent problem solver; able to prioritize and coordinate between tasks
Three to four years desktop and/or server support experience
Self-motivated, has ability to work independently and in a team environment
Experience troubleshooting network configuration and hardware issues
Knowledge and experience with Microsoft Server and Workstation Technologies
Excellent written and oral communication skills
Ability to articulate technical information and convey to non-technical people
Excellent customer service skills
Is available to work after hours when necessary or for on call rotation if applicable
Ability to follow previously documented process while notifying management of variables that have not been clarified
Preferred Qualifications
Experience with Terminal Services & Citrix
Experience with monitoring and remote management tools
Experience with VMWare
Experience with Microsoft Exchange/Office 365
VMWare experience
Network+
Powered by JazzHR
fYmmgrUxCo
-
RTLS Systems Engineer
2 months ago
Birmingham, United States Black Creek Integrated Systems Full timeJob DescriptionJob DescriptionBlack Creek Integrated Systems is a leading provider of security and safety solutions, specializing in Real-Time Location Systems (RTLS). Our cutting-edge technology ensures the seamless integration of security and operational systems, empowering organizations to enhance their overall safety and efficiency. As a dynamic and...
-
RTLS Systems Engineer
3 weeks ago
Birmingham, United States Black Creek Integrated Systems Full timeJob DescriptionJob DescriptionBlack Creek Integrated Systems is a leading provider of security and safety solutions, specializing in Real-Time Location Systems (RTLS). Our cutting-edge technology ensures the seamless integration of security and operational systems, empowering organizations to enhance their overall safety and efficiency. As a dynamic and...
-
System Engineer
1 week ago
Birmingham, Alabama, United States Verinext Full timeJoin Verinext, a technology company that's not just keeping up with the future, but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. As a Presales Solution Architect, you'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a...
-
System Engineer
12 hours ago
Birmingham, United States Verinext Full time*** PLEASE NO THIRD PARTIES OR AGENCIES. SPONORSHIP NOT AVAILABLE FOR THIS ROLE***Verinext is actively seeking a proficient System Engineer II to join our esteemed team. This role demands adept management and upkeep of our internal systems, ensuring they operate at peak performance while maintaining top-tier security.Roles and Responsibilities:System...
-
Systems Engineer
2 months ago
Birmingham, United States Samford University Full timeLocation : Main Campus - Homewood, AL Job Type: Staff Full Time Job Number: FY2400106 Division: FBAS for Staff Department: STA-Enterprise Systems Group Opening Date: 04/02/2024 FLSA: Exempt Welcome to Samford University's application process powered by NeoEd! You can submit an online application by clicking on the job title you are interested in and clicking...
-
Systems Engineer
1 week ago
Birmingham, Alabama, United States Samford University Full timeLocation : Main Campus - Homewood, AL Job Type: Staff Full Time Job Number: FY Division: FBAS for Staff Department: STA-Enterprise Systems Group Opening Date: 10/26/2023 FLSA: Exempt Welcome to Samford University's application process powered by NeoEd You can submit an online application by clicking on the job title you are interested in and clicking on the...
-
Systems Engineer
3 weeks ago
Birmingham, United States Samford University Full timeLocation : Main Campus - Homewood, AL Job Type: Staff Full Time Job Number: FY2400106 Division: FBAS for Staff Department: STA-Enterprise Systems Group Opening Date: 04/02/2024 FLSA: Exempt Welcome to Samford University's application process powered by NeoEd! You can submit an online application by clicking on the job title you are interested in and clicking...
-
Systems Engineer
4 weeks ago
Birmingham, United States Thrive Networks Full timeWill work from Birmingham office Monday-Friday 8 AM to 5 PM CST About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst...
-
System Engineer
3 weeks ago
Birmingham, United States Verinext Full time*** WE CAN NOT WORK WITH AGENCIES OR THIRD PARTIES FOR THIS ROLE. SPONORSHIP IS NOT AVAILABE FOR THIS ROLE. PLEASE DO NOT APPLY IF YOU REQUIRE SPONIORSHIP OR ARE WORKING THROUGH AN AGENCY OR THIRD PARTY.***Join Verinext, a technology company that's not just keeping up with the future, but actively shaping it. At Verinext, we firmly believe that work should...
-
System Engineer
4 weeks ago
Birmingham, United States Verinext Full time*** WE CAN NOT WORK WITH AGENCIES OR THIRD PARTIES FOR THIS ROLE. SPONORSHIP IS NOT AVAILABE FOR THIS ROLE. PLEASE DO NOT APPLY IF YOU REQUIRE SPONIORSHIP OR ARE WORKING THROUGH AN AGENCY OR THIRD PARTY.***Join Verinext, a technology company that's not just keeping up with the future, but actively shaping it. At Verinext, we firmly believe that work should...
-
Electrical Engineer
1 month ago
Birmingham, United States Apex Systems Full timePosition Details We currently have multiple positions available as an Engineer in the TP-Generation & Strategic team.TP-Generation & Strategic is responsible for leading and performing transmission planning studies related to any generation changes on the company’s transmission system including new siting options, designations, unit retirement evaluations,...
-
Electrical Engineer
1 week ago
Birmingham, Alabama, United States Apex Systems Full timePosition Details We currently have multiple positions available as an Engineer in the TP-Generation & Strategic team. Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. TP-Generation & Strategic is responsible for leading and performing transmission planning studies related to any...
-
Systems Engineer
2 months ago
Birmingham, United States Thrive Networks Inc Full timeJob DescriptionJob DescriptionWill work from Birmingham office Monday-Friday 8 AM to 5 PM CSTAbout Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation”...
-
Systems Engineer
2 months ago
Birmingham, United States Thrive Networks Inc Full timeJob DescriptionJob DescriptionWill work from Birmingham office Monday-Friday 8 AM to 5 PM CSTAbout Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation”...
-
Systems Engineer
3 weeks ago
Birmingham, United States Thrive Networks Inc Full timeJob DescriptionJob DescriptionWill work from Birmingham office Monday-Friday 8 AM to 5 PM CSTAbout Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation”...
-
IT Systems Engineer
1 month ago
Birmingham, United States NaphCare Full timeOverview: NaphCare is hiring an experienced IT Systems Engineer to join our team at our Corporate Headquarters on-site in Birmingham, AL 35216. The IT Systems Engineer will work within a team devoted to IT infrastructure and will have the opportunity for advancement within the growing department. NaphCare is a family owned, medical technology company that...
-
Transmission Planning Engineer
3 weeks ago
Birmingham, United States Apex Systems Full timeApex Systems is seeking Transmission Planning Engineers for direct hire opportunities with an American gas and electric utility holding company. Engineers will support transmission planning studies related to any generation changes in transmission systems including new siting options, designations, unit retirement evaluations, integrated resource plan...
-
Transmission Planning Engineer
1 month ago
Birmingham, United States Apex Systems Full timeApex Systems is seeking Transmission Planning Engineers for direct hire opportunities with an American gas and electric utility holding company. Engineers will support transmission planning studies related to any generation changes in transmission systems including new siting options, designations, unit retirement evaluations, integrated resource plan...
-
Transmission Planning Engineer
4 weeks ago
Birmingham, United States Apex Systems Full timeApex Systems is seeking Transmission Planning Engineers for direct hire opportunities with an American gas and electric utility holding company. Engineers will support transmission planning studies related to any generation changes in transmission systems including new siting options, designations, unit retirement evaluations, integrated resource plan...
-
System Engineer
1 month ago
Birmingham, United States Homeland Full timeJob Summary Join our client, a leading agile Managed Service Provider (MSP), as a Systems Engineer. Our client provides remote technology solutions to handle all aspects of their clients' networks, communication, security, proactive technology solutions, and more, leaving their clients free from tech-related concerns. In this dynamic and rapidly growing...