Sr. Project Manager, Onboarding

3 weeks ago

Pleasanton, United States XperiencOps Inc Full time
Job DescriptionJob Description

The Senior Project Manager will be a key member of the Digital Customer Success team, responsible for managing and overseeing customer onboarding projects. This role requires in-depth knowledge of Jira for project management, the ability to create leadership dashboards for tracking onboarding activities, and expertise in establishing risks and timelines for new customer onboarding. The ideal candidate will have a strong background in project management within a SaaS environment, excellent customer engagement skills, and the ability to work closely with both customers and internal teams.

Responsibilities

Project Management:

  • Lead and manage customer onboarding projects from initiation to completion, ensuring timely and successful delivery.
  • Utilize Jira for project planning, tracking, and management of all onboarding activities.
  • Develop detailed project plans, including timelines, milestones, and resource allocation.

Leadership Dashboards and Reporting:

  • Create and maintain leadership dashboards to provide real-time visibility into the status of onboarding projects.
  • Generate comprehensive reports for tracking progress, identifying risks, and highlighting key metrics.
  • Communicate project status, issues, and risks to senior leadership and stakeholders.

Risk Management:

  • Identify potential risks and obstacles in the onboarding process and develop mitigation strategies.
  • Proactively manage project risks and issues, ensuring timely resolution and minimal impact on project timelines.
  • Establish contingency plans to address unforeseen challenges.

Customer Engagement:

  • Act as the primary point of contact for customers during the onboarding phase, ensuring clear and effective communication.
  • Collaborate with customers to understand their needs and requirements, ensuring alignment with project goals.
  • Provide exceptional customer service and support throughout the onboarding process.
  • Engage with customer project managers to ensure smooth coordination and execution of onboarding activities.

Cross-Functional Collaboration:

  • Work closely with Product, Engineering, Sales, and Customer Success teams to ensure seamless integration and execution of onboarding projects.
  • Coordinate with internal teams to allocate resources and ensure project milestones are met.
  • Facilitate regular project meetings and ensure effective communication across all project stakeholders.

Continuous Improvement:

  • Analyze project performance and identify areas for improvement in the onboarding process.
  • Implement best practices and continuous improvement initiatives to enhance the efficiency and effectiveness of onboarding projects.
  • Stay up-to-date with industry trends and advancements in project management and SaaS onboarding.

Requirements

  • Bachelor’s degree in Business, Project Management, Computer Science, or a related field; advanced degree or PMP certification preferred.
  • 7+ years Proven experience as a Project Manager in a SaaS or technology company, with a focus on customer onboarding or implementation projects.
  • Expertise in using Jira for project management, including creating and managing dashboards and reports.
  • Strong understanding of project management methodologies and best practices.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to manage multiple projects simultaneously and work effectively in a fast-paced environment.
  • Experience engaging with customers and customer project managers to ensure project success.
  • 100% Onsite at our East Bay or NYC offices

Benefits

  • 401k
  • Flex Time Off

  • Onboarding Manager

    2 weeks ago

    Pleasanton, United States Ursus Inc Full time

    JOB TITLE: Customer Success / Onboarding Manager LOCATION: Pleasanton - 5 days onsite/week DURATION: 4-6 week contract to hire RATE RANGE: 50-65/hr As an Onboarding Manager, you will play a critical role in facilitating a smooth onboarding experience and enabling customers to extract the full value from our suite of products. You will join a dynamic,...

  • Onboarding Manager

    2 weeks ago

    Pleasanton, United States Ursus Inc Full time

    JOB TITLE: Customer Success / Onboarding Manager LOCATION: Pleasanton or NYC- 5 days onsite/week. DURATION: 4-6 week contract to hire RATE RANGE: 70-80/hr As an Onboarding Manager, you will play a critical role in facilitating a smooth onboarding experience and enabling customers to extract the full value from our suite of products. You will join a...

  • Onboarding Manager

    2 months ago

    Pleasanton, United States XperiencOps Inc Full time

    Job DescriptionJob DescriptionAs an Onboarding Manager, you will play a critical role in facilitating a smooth onboarding experience and enabling XOPS customers to extract the full value from our suite of products. You will join a dynamic, customer-focused team dedicated to product excellence and at the forefront of XOPS's exponential growth.In addition...

  • Program Manager, Onboarding

    3 weeks ago

    Pleasanton, United States XperiencOps Inc Full time

    Job DescriptionJob DescriptionThe Onboarding Manager at XOPS will be pivotal in ensuring new customers successfully integrate our solutions into their IT environments. Your role will focus on the initial deployment, widespread adoption, and comprehensive account management, ensuring our customers maximize the benefits of our platform from day...

  • Sr Manager, Quality

    2 months ago

    Pleasanton, United States Omron Automation Full time

    Work at OMRON! OMRON is a global leader in the field of automation , an $8 billion global technology company celebrating more than 90 years of success. OMRON's business fields cover a broad spectrum, ranging from industrial automation and electronic components to social systems and healthcare. OMRON Management Center of America, Inc. is the regional...

  • Sr Program Manager/ Agile

    3 weeks ago

    Pleasanton, United States Cloud BC Labs Full time

    Job DescriptionJob DescriptionPOSITIONSr Program Manager/ AgileLOCATIONHybrid- Pleasanton, CA (local to bay area)DURATION6 month- possible CTHINTERVIEW TYPEVideoVISA RESTRICTIONSMust convert perm without sponsorshipREQUIRED SKILLSWe need someone who is extremely strong and has a good communication skills .They need to be able to provide direction and...

  • Solution Architect, Onboarding

    3 weeks ago

    Pleasanton, United States XperiencOps Inc Full time

    Job DescriptionJob DescriptionA Solution Architect will be responsible for designing and implementing effective onboarding strategies that ensure our customers have a seamless and positive experience from the start. This role requires a blend of technical expertise, customer-centric thinking, and a deep understanding of SaaS solutions. The ideal candidate...

  • Sr. Product/Systems Engineer

    2 weeks ago

    Pleasanton, United States N6.com Full time

    We are a rapidly growing biotech startup based in Pleasanton CA with the mission to develop next-generation sample preparation tools for genomic applications. We are at an inflection point in bringing this technology to market and we are seeking to expand our engineering team with a Sr. Product/Systems Engineer. If you enjoy intellectually challenging...

  • Onboarding Specialist and Financial Service Team Associate

    5 days ago

    Pleasanton, United States MassMutual Northern California Full time

    Job DescriptionJob DescriptionWe are seeking a dynamic individual to fill the dual role of Onboarding Specialist and Financial Service Team Associate. The ideal candidate will possess excellent organizational skills, attention to detail, and the ability to multitask effectively. This role involves mastering the company’s systems, guiding new advisors...

  • Sr. Product/Systems Engineer

    2 weeks ago

    Pleasanton, United States N6.com Full time

    We are a rapidly growing biotech startup based in Pleasanton CA with the mission to develop next-generation sample preparation tools for genomic applications. We are at an inflection point in bringing this technology to market and we are seeking to expand our engineering team with a Sr. Product/Systems Engineer. If you enjoy intellectually challenging...

  • Mechanical Project Engineer

    4 days ago

    Pleasanton, United States WB Engineers+Consultants Full time

    Works independently to complete the majority of projects from start to finish with limited assistance from a Senior Engineer or Director. Job Summary Lead the client management and design production activities Coordinate and ensure the thoroughness and accuracy ofbuilding systems surveys Support the development of designs, specifications, systems narratives,...

  • Sr. Technical Project Manager

    1 month ago

    Pleasanton, United States Right Skale Inc Full time

    Job DescriptionJob DescriptionSr. Technical Project Manager (Market Operations) Long-Term Contract 2-3 days Hybrid Duration: 1 year+Extension: YesConversion to FT: NoInterview Process: 2 rounds (Zoom)Location: Pleasanton, CAKey responsibilities:Partner with functional leads across all areas of Marketing (and possibly other business units) to define,...

  • Mechanical Project Engineer

    5 days ago

    Pleasanton, United States WB Engineers+Consultants Full time

    Works independently to complete the majority of projects from start to finish with limited assistance from a Senior Engineer or Director. Job Summary Lead the client management and design production activities Coordinate and ensure the thoroughness and accuracy of building systems surveys Support the development of designs, specifications, systems...

  • Sr. Buyer

    4 weeks ago

    Pleasanton, United States INTELLECTT INC Full time

    Role: Sr. Buyer Location: Pleasanton, CA - 94588 Duration: 12 Months Job Description Bachelor degree in Business, Supply Chain or equivalent experience. 5+ years of progressively responsible experience in purchasing/commodity management. 5+ years working with purchasing/commodity mgt. software. Experience negotiating terms and purchasing agreements. Ability...

  • Mechanical Project Engineer

    1 week ago

    Pleasanton, United States WB Engineers+Consultants Full time

    Job DescriptionJob DescriptionWorks independently to complete the majority of projects from start to finish with limited assistance from a Senior Engineer or Director.  Job SummaryLead the client management and design production activitiesCoordinate and ensure the thoroughness and accuracy of building systems surveysSupport the development of designs,...

  • Mechanical Project Engineer

    2 months ago

    Pleasanton, United States WB Engineers+Consultants Full time

    Job DescriptionJob DescriptionWorks independently to complete the majority of projects from start to finish with limited assistance from a Senior Engineer or Director.  Job SummaryLead the client management and design production activitiesCoordinate and ensure the thoroughness and accuracy of building systems surveysSupport the development of designs,...

  • Sr. Data Engineer

    2 months ago

    Pleasanton, United States Talent Connection Full time

    Job DescriptionJob DescriptionCompany DescriptionJoin Our Client's Team as a Sr. Data Engineer!At Talent Connection, we excel at matching exceptional talent with leading employers. We are currently seeking a Sr. Data Engineer to join our prestigious client’s team and help drive their innovative data solutions.About Our Client: Our client is a leading...

  • Project Manager

    3 weeks ago

    Pleasanton, United States KPRS Construction Services, Inc. Full time

    Job DescriptionJob DescriptionThe Project Manager is responsible for overseeing certain aspects of a construction project, from the initial planning and design stages to the final stages of construction and occupancy. The main goal is to ensure that the project is completed on time, within budget, and to exceptional quality standards. Ability to work well...

  • Project Manager

    1 week ago

    Pleasanton, United States KPRS Construction Services, Inc. Full time

    Job DescriptionJob DescriptionThe Project Manager is responsible for overseeing certain aspects of a construction project, from the initial planning and design stages to the final stages of construction and occupancy. The main goal is to ensure that the project is completed on time, within budget, and to exceptional quality standards. Ability to work well...

  • Sr. Solution Consultant

    4 weeks ago

    Pleasanton, United States Workday Full time

    1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionality Sr. Solution Consultant - FINS- Public Sector page is loaded Sr. Solution Consultant - FINS- Public Sector Apply remote type Remote locations USA, CA, Pleasanton USA Remote time type Full Time posted on Posted 2 Days Ago job requisition id JR-0089450 Your...