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Claims Resolution Specialist

3 months ago

Scottsdale, United States Allen Lund Company, LLC Full time
Job DescriptionJob Description

Our Story


With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow


We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years


Why we’re Awesome


  • Inclusive company culture

  • Training and Development

  • Competitive Compensation

  • Unparalleled Benefits & Wellness (we mean really good)

  • 401k with a generous match

  • Career Growth Opportunities

  • Transfer Opportunities

  • Share in Company ownership

  • Employee Recognition program


We are looking for a Claims Resolution Specialist to join our team The Claims Resolution Specialist will support the branch offices and the Corporate Claims and Legal teams to assist in the evaluation, investigation, negotiation, documentation filing, and collecting of cargo claims made necessary by the company’s exposure to carrier cargo claims. This position requires a great deal of direction and independent thought, as well as experience and judgment to plan and accomplish goals. If this is you, or you like a challenge– let’s talk.


You will

  • Receive and review cargo claims from branch offices

  • Investigate the circumstances surrounding each claim, including reviewing documentation, interviewing involved parties, and assessing damages

  • Document findings and maintain accurate records of claims status and resolution progress

  • Serve as the primary point of contact for our customers and carriers regarding cargo claims

  • Communicate claim status updates and resolutions to relevant stakeholders promptly and professionally

  • Collaborate with all parties including carriers, drivers, shippers, receivers, and insurance companies to gather necessary information and documentation for claim resolution

  • Negotiate claim settlements with carriers and insurers, striving to achieve the best possible outcome for our customers and branch offices

  • Maintain a balance between advocating for our customers and branch office interests while attempting to preserve positive relationships with carriers

  • Analyze claim trends and identify root causes of cargo damage or loss

  • Develop and implement preventive measures to minimize future claims

  • Stay up-to-date on relevant industry regulations and compliance requirements related to cargo claims Ensure all claim-related processes and documentation adhere to legal and regulatory standards

  • Because of the nature of the job, this position is often required to be available on-call outside of normal work hours, throughout the night and/or weekends. In order to be of assistance to after hour callers, this role must possess specific knowledge acquired through experience.



Skills and Experience

  • Experience in cargo claims adjusting

  • 1-3 years of first party physical damage claims in commercial trucking

  • Strong knowledge of insurance principles, policies, and regulations

  • Excellent communication and negotiation skills, written and verbal

  • Detail-oriented with strong analytical and problem-solving skills

  • Self-motivated, enthusiastic team player who excels in a fast-paced environment

  • Requires excellent analytical, organizational and decision-making skills

  • Ability to work independently and collaboratively in a fast-paced environment

  • Strong Excel skills

  • Effective communication skills

  • Excellent work ethic

  • Excellent time-management skills with the ability to multitask

  • Highly organized and detail-oriented



Join us in making a difference Allen Lund Company is an equal opportunity employer, dedicated to diversity.