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Auto Injury Claims Specialist

2 months ago

Scottsdale, Arizona, United States The Hartford Full time

Position Overview:

As an Auto Injury Claims Specialist, you will play a crucial role in managing and resolving auto-related claims. We are committed to making a significant impact in the insurance industry, going beyond mere policies and coverages. Your contributions will help shape the future of our services.

Company Culture:

At The Hartford, we value the unique perspectives and ideas of our employees. We foster an environment where individuals and teams are empowered to innovate and enhance customer satisfaction while driving performance improvements.

Core Responsibilities:

  • Manage and resolve auto property damage and bodily injury claims with low to medium exposure.
  • Conduct thorough investigations to determine coverage and liability.
  • Negotiate settlements with both represented and unrepresented claimants.
  • Deliver exceptional customer service by building and maintaining effective relationships with clients.
  • Utilize critical thinking to analyze information and make informed decisions.
  • Continuously assess personal performance against targets and strive for excellence.
  • Promote a collaborative and inclusive workplace culture to enhance operational efficiency and employee engagement.
  • Leverage modern technology to ensure accurate and efficient claims processing.

Qualifications:

A college degree is preferred, along with a minimum of one year of customer service experience or relevant insurance knowledge. Experience in adjusting auto physical damage claims is required, and familiarity with auto bodily injury claims is preferred.

Key Skills:

  • Strong critical thinking and decision-making abilities.
  • Excellent customer service skills with a focus on empathy and active listening.
  • Organizational skills to manage competing priorities effectively.
  • Ability to produce clear and grammatically accurate correspondence.

Work Environment:

This role offers a hybrid or remote work arrangement, with expectations for core business hours. Candidates must have a designated workspace that is quiet and ergonomically suitable for phone and computer use.

Compensation:

The compensation package includes a competitive salary based on market analysis, with potential for bonuses and other incentives.

Commitment to Diversity:

We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace where all employees can thrive.