Customer Service Manager

2 months ago


Durango, United States Avflight Full time
Job DescriptionJob Description

Customer Service Manager

Employment- Full Time


General Purpose of Job:
The Customer Service Manager is responsible for ensuring a high performing operation by leading, engaging, coaching and developing Avflight team members. This position would also provide customers with professional service and solutions, supporting their teams' efforts in creating a safe, reliable operation.


Duties:

• Welcoming and providing superior customer service to crew members and passengers visiting the facility
• Coach and mentor team members in skill development, customer service elevation and company culture behaviors
• Promote an environment of mutual respect and trust between team members
• Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Communicate aircraft arrivals to line service and complete pre-arrival information from customers
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Interact with customers on a daily basis, responding to their questions and resolving any escalated concerns
• Ability to work a flexible schedule and work overtime as required
• Perform other duties as assigned


Qualifications:
• High school diploma or GED
• Some college and/or hotel/hospitality experience preferred
• 2-4 years of experience in a lead or supervisory role
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Previous retail and/or customer service experience preferred
• Must be able to lift 20lbs and carry up to 10lbs.
• Frequent sitting, standing, bending, reaching.


Competency/Behavioral Requirements:
• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.


EEO/AA



  • Durango, United States Stericycle Full time

    Title: Customer Service Administrator Requisition Id: 35002 Job Function: Administration Career Area: Corporate Jobs Posting Location: Dublin Westgate Bus. Park About Us:Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and...

  • Customer Service/Sales

    2 months ago


    Durango, United States The Home Depot Full time

    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet,...


  • Durango, Colorado, United States Charles Street Bakery Full time

    Position OverviewWe are seeking a dedicated individual to excel in a dynamic environment, effectively managing interactions with both walk-in clients and phone inquiries.Key Responsibilities:Provide exceptional service to our valued customers with a positive attitude.Efficiently handle daily tasks while maintaining a welcoming atmosphere.Demonstrate strong...


  • Durango, United States Avflight Full time

    Job DescriptionJob DescriptionLocation: Durango, COEmployment Type: Full TimeExempt/Non-Exempt: Non-ExemptBenefits: Medical, Dental, Vision, Vacation, holidays and 401k with employer matchHourly Wage: Starting at $19.00/hrGeneral Purpose of Job:The Customer Service Representative is the first point of contact for customers arriving at our facility. You will...


  • Durango, Colorado, United States City of Durango Full time

    Salary: $16.50 Hourly Location: Durango, CO Job Type: Part-Time Department: Parks & Recreation Division: Gymnastics Schedule Details: Flexible hours based on gymnastics programming Position Overview: As the Lead Cashier and Receptionist for a municipal recreation facility, you will oversee the front desk operations, ensuring efficient service delivery while...


  • Durango, United States Alpine Banks of Colorado Full time

    “What’s it about?...” Remember the time another person put your happiness and wellbeing first? They listened to you. They understood. And then, they did everything they could to help you to be happier and better off? That is what this job is all about: Caring About Others. And if it’s one thing you know better than anyone else, it’s your ability to...


  • Durango, United States Alpine Banks of Colorado Full time

    ** Customer Service Representative - Durango** **Job Category****:** Customer Sales & Service **Requisition Number****:** CUSTO02851 Showing 1 location **Job Details** **Description** **General Purpose** The Customer Service Representative is an entry- level position that is focused on meeting the needs of Bank customers by providing exceptional customer...


  • Durango, United States FASTSIGNS Full time

    POSITION DESCRIPTIONResponsible for sales activities from lead generation through the project management process. Develop and implement agreed upon Sales and Marketing Plan which will meet both personal and business goals of expanding customer base in the marketing area. Work with the center’s management and support teams for the achievement of customer...


  • Durango, Colorado, United States Firestone of Durango Full time

    Position OverviewKey Responsibilities:Demonstrated experience in the automotive service sector, particularly in tire sales and maintenance.Exceptional interpersonal and communication abilities to enhance customer satisfaction.Proficient in leading and inspiring a team to achieve operational goals.Strong organizational capabilities to ensure the workshop...


  • Durango, United States Piedmont Airlines Full time

    We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...


  • Durango, United States Piedmont Airlines, Inc Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...


  • Durango, Colorado, United States CommonSpirit Health Mountain Region Full time

    Position Overview:As a vital member of our healthcare team, you will play a key role in ensuring smooth operations within our medical facility. Your responsibilities will encompass a variety of clerical and administrative tasks that support both our healthcare professionals and the patients we serve.Key Responsibilities:Provide comprehensive office support...


  • Durango, Colorado, United States CommonSpirit Health Mountain Region Full time

    Position Overview:As a vital member of our healthcare team, you will play a crucial role in enhancing patient experiences and supporting our mission of compassionate care.Key Responsibilities:In this role, you will:Deliver administrative support within a medical facility, encompassing tasks such as reception duties, telephone communication, management of...


  • Durango, Colorado, United States Piedmont Airlines Full time

    About Us: At Piedmont Airlines, we are dedicated to providing exceptional service to our customers and airline partners. We are currently looking for a committed and dependable individual to fill the role of Customer Service Agent within our Ground Handling Department. Position Overview: The primary function of this role involves assisting passengers during...

  • Services Advisor

    2 weeks ago


    Durango, United States Alpha ART #1 Full time

    What You’ll Do: Customer Interaction: Greet and assist customers with their automotive needs, ensuring they understand the services required for their vehicle, including tire recommendations and sales. Service Scheduling: Manage the daily schedule, balancing customer demands with the shop’s workflow to ensure efficiency. Sales and Upselling: Provide...

  • Services Advisor

    3 weeks ago


    Durango, United States Alpha ART #1 Full time

    What You’ll Do:Customer Interaction: Greet and assist customers with their automotive needs, ensuring they understand the services required for their vehicle, including tire recommendations and sales.Service Scheduling: Manage the daily schedule, balancing customer demands with the shop’s workflow to ensure efficiency.Sales and Upselling: Provide...

  • Services Advisor

    3 weeks ago


    Durango, United States Alpha ART #1 Full time

    What You’ll Do:Customer Interaction: Greet and assist customers with their automotive needs, ensuring they understand the services required for their vehicle, including tire recommendations and sales.Service Scheduling: Manage the daily schedule, balancing customer demands with the shop’s workflow to ensure efficiency.Sales and Upselling: Provide...


  • Durango, United States Alpha ART #1 Full time

    About the Role:We are seeking a highly skilled and experienced professional to join our team at Alpha ART #1 as a Services Advisor. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Customer Interaction:Greet and assist customers with their automotive...


  • Durango, Colorado, United States CommonSpirit Health Mountain Region Full time

    Welcome to CommonSpirit Health Mountain Region:CommonSpirit Health Mountain Region is dedicated to fostering healthier communities, advocating for the underserved, and innovating the healing process—both within our facilities and throughout the community. With numerous locations across Colorado, Utah, and Kansas, we provide the same high-quality care to...


  • Durango, Colorado, United States CHARLES CO GOVT DEPT OF HUMAN RESOU Full time

    The Capital Services Program Manager position involves the application of civil engineering principles and concepts to infrastructure projects; positions are assigned responsibility for major functional areas within the division. Supervises project management staff, management of specialized project management and engineering work in an assigned functional...