System Administrator 2 VA-0242

2 weeks ago

Fairfax, United States Quevera LLC Full time
Job DescriptionJob Description


Job Description:

Quevera is seeking a System Administrator 2 to join an exciting, collaborative and innovative team. A place where you are positioned for More than Just a Job. Where leadership partners with you, seek to cultivate and support career development, encouraging growth from within while striving to foster a diverse and inclusive environment that improves individual and organizational performance.

Highlights of working for Quevera are:

• Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington Post for 2024 for the 4th consecutive year.

• Yearly $5,000 towards education/training.

• Employees are in control of their career path through our Career Pathway Program.

• Family and Corporate vents

• Excellent health care coverage (100% paid premium option) and 401K matching (up to 6%).

• And many more

• Q-Culture Video

• Q-Careerse

REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered.

Duties and Responsibilities:


The Customer’s office is responsible for building and operating a hybrid-cloud mission infrastructure and services, hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake. The system has on-premises components deployed at multiple data centers, as well as use of commercial cloud resources. The Customer requires a candidate with a diverse background and strong organizational skills to facilitate the accreditation and document systems deployments across the environment. The candidate will work in a 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology products and applications.Shift : 6:30am-6:30pm (12Hour Shift) current roation for Day Shift is a week on/Week off with and 8 hour short day.
The Contractor shall work closely with Tier 2, Tier 3, and Tier 4 engineers and support customers in the Sponsor’s environment locally and provide online and phone support.
The Contractor shall work in an organization that provides 24-hour IT operational support and will be required to work 12-hour days/7 days a week on alternating weeks.
The Contractor shall monitor and manage various COTS and GOTS applications, server hardware and accesses across the overall enterprise.
The Contractor shall review reports of critical issues and ensure appropriate resources are assigned to the problem.
The Contractor shall make resource management and work prioritization decisions.
The Contractor shall create, lead, or participate in various quick response “tiger teams” comprised of technical experts tasked with resolving an operational problem or service outage.
The Contractor shall provide written situation reports and provide impact analysis documentation.
The Contractor shall provide thorough IT consulting, triage and problem resolution for technical products and applications.
The Contractor shall interact with customers to troubleshoot and resolve moderately complex issues.
The Contractor shall coordinate the transition of IT service policies that impact IT infrastructure.
The Contractor shall propose and review new concepts, program plans, and policies to provide substantive input that guides implementation, including writing security plans, MOUs and SLAs and gathering relevant metrics.
The Contractor shall recommend upgrades of hardware and software, or modifications to procedures to improve efficiency and maintain regulatory compliance.
The Contractor shall gather and analyze data, and brief all levels of management on findings.
The Contractor shall brief senior leadership on daily topics that impact system performance.
The Contractor shall solicit, analyze and track customer feedback.

Required Experience:

- Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environment
- Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applications
- Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents
- Demonstrated experience tailoring technical response to all levels of technical experience
- Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management
- Demonstrated experience with TCP/IP and general networking issues
- Demonstrated experience providing superior customer service and support
- Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure
- Demonstrated experience troubleshooting technical issues and applying critical thought to problems

Desired Experience:

- Demonstrated experience developing in ServiceNow
- Demonstrated experience with Jira
- Demonstrated experience creating and analyzing data metrics
- Demonstrated experience with Amazon Web Services or Cloud administration
- Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment
- Demonstrated experience negotiating issues, sound judgment, and decision-making

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. LI-AA1


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