Lewis Ford- Appointment Coordinator

2 weeks ago

Fayetteville, United States Lewis Ford Full time
Job DescriptionJob Description

Lewis Automotive Group is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.  If you are looking for an opportunity with excellent career growth while working for a company that is dedicated to their employees, then join our team and help us grow to the next level

Job brief

We are looking for an Appointment Coordinator to support our Lewis Ford Automotive Service Department. We need a take charge person, capable of working in a very busy shop.  The ability to deliver a world-class, customer service experience is a must.  Knowledge of ADP/CDK is a plus but not essential.  Warranty experience is a must.  Knowledge of this type of position and the automotive service industry is required.

Responsibilities

  • Greet customer in a timely manner.  Establish positive rapport immediately and ongoing.
  • Answer phones, schedule service appointments and perform follow-up calls.
  • Maintain a positive attitude and team atmosphere at all times.
  • Completing all required paperwork and documentation for repair services.
  • Maintaining organized, clean workspace and accounting for dealership related to this position.
  • Develop and maintain superior product knowledge to effectively help customers with service and warranty needs.
  • Listen to the customer, answer their questions, and direct customers appropriately as they request.
  • Advise on recommended maintenance
  • Confirm scheduled & missed appointments
  • Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
  • Perform other duties and tasks as assigned or required.

Requirements and skills

  • Exceptional interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Must be punctual and reliable
  • Valid drivers license

Education and Experience

  • Bachelor’s degree and/or equivalent work experience.
  • At least two years related experience working in customer service roles

We Offer:

  • Health Insurance
  • Supplemental benefits such as short term and long-term disability and life insurance
  • 401 (K) with match
  • Paid Vacation
  • Career advancement opportunities, promote from within
  • Fun company events

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