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Business Process Manager

2 months ago

Dallas, United States APN Software Services Inc Full time
Job DescriptionJob DescriptionThe manager would like for us to shift our sourcing strategy to see if this will help bring on the type of candidate they are truly seeking:
  • Young talent- prefer someone with a degree (marketing, business, data analytics)
  • Someone who has drive and is a self-starter
  • Can showcase drive/motivation in conversations (not embellish)
  • This is a highly visible position - this candidate needs to be workplace appropriate
  • Problem solving
  • They are not seeking someone who can write code, but they need someone who can understand coding
  • This role is Marketing - doing the work, enabling things to happen, seeing the entire process through (building user administration, map leads and reporting)
  • Manager feedback: they have seen a lot of overly qualified people for this role (former CEO's/VP's), the manager is wanting to know they WHY behind this - are they wanting to reinvent themselves (not what team is looking for) or, are they looking for additional work, extra money, just have spare time, etc.
  • Goal is to bring someone onboard long-term
  • This individual needs to be local to Dallas, TX, and/or willing to commute daily. At Headquarters, the staff work in office. Ideally, this is a hybrid (4 days in office, 1 day remote) manager, does want the contractor to prove they can trust the individual to work remotely on the 1 day remote
The job description in Beeline states candidates with 5+ years of experience in specific areas, but with the shift in looking for young talent, consider dropping that experience year length. They are not seeking someone to reinvent the wheel, nor someone who comes in power hungry. Keep this in mind when sourcing candidates.When submitting candidates - consider the Bill Rate range realistically, do not market the role for more than what the candidate is truly valued at. If you believe the range may be too high for the younger talent, let me know and we will discuss with manager. Additionally, I review all Bill Rate and Pay Rate amounts during review.Reminders: 1. This individual needs experience in Excel - ability to use/create pivot tables, v-lookup, etc. Further advanced than basic skills2. Desire to learn and curiosity for the role and platforms used3. Professionalism as work calls are on camera - dressed professional and professional mannerisms4. Do not embellish candidate resume or candidate skillset. Understand the truth prior to submitting the candidate5. Quick learnerOnsite for now - Dallas TX(May become hybrid but not sure)Mon to FriNo travel. Only a one off visit may be required with advance notice.Primarily a PMO role.Use a 3rd party software to manage sales leads. Sales Rabbit.Sales rabbit experience is not mandatory but good to have.Will work in a Lead Management Role.Part of weekly stand up calls with the developers for Rabbit and will test the features.Need good comm skills.Will work with the Project Manager and the stakeholders.Create Pivot Tables. Need advanced Excel experienceXLookups, Charts etc.Powerpoint intermediate level neededAgile experience is good to havePMO experienceSome development skills would help.More of a PM role. Not an actual process improvement role. Telecom experience is a plus but can be any other professional environmental experience.

Job Description:

The Process Manager role is focused onleading a wide variety of process improvement projects and transformationinitiatives across the Consumer Sales unit. This position will be responsiblefor developing business process improvement capabilities within theTransformation team in a highly visible role reporting into the Consumer SalesOperations Team. The person will be a key contributor to the department byproviding strong professional/executive-level presence, technical expertise,business acumen, and a strong desire to help drive business process improvementsat Frontier.

**Dallas, TX McKinney Hub** Laptop with standard MS Officesoftware, MS Teams**

Responsibilities:

Represent Consumer Sales Operationsinterests within the Sales Rabbit platform.

Update lead routing and assignment acrossConsumer Sales D2d Sales Teams Internally / Externally

Share ownership of integration betweenMarket and Sales Rabbit.

Ensure tracking standards that accountfor marketing / sales goals, drive efficiencies, and enable advanced insightsincluding site analytics, multi-touch attribution, cross-channel and productbuy flows.

Learn, follow, and evangelize thespecific procedures for campaign implementation when new technology oradditional ad management systems are introduced.

Contribute to the department's goal ofcontinuous improvement and delivering value-added results.

Develop, define, and implementcross-functional process and procedures facilitating a formal PMO function todrive key business imperatives regarding lead management.

Prepare tracking enhancements forcritical code releases - includes aligning with key partners, identifydependencies and requirements, performing regular quality checks, and advancingprogress through privacy and architecture reviews.

Learn, follow, and evangelize thespecific procedures for campaign implementation when new technology oradditional systems are introduced.

Actively manage competing deliverables tomeet business commitments and client expectations.

RequiredQualifications:

Experience with advanced business processreengineering practices, procedures, and principles (e.g., Agile, Lean, SixSigma, Data mapping and/or Project management).

At least 5 years of professional levelexperience in Telecommunications in Product, Marketing, Sales/Service, RevenueOperations, Testing, Field Ops or IT PMO.

Strong PC skills including 365 OfficeSuit - Excel, Word Outlook advanced Excel formula & pivot tableexperience.

Strong project management skills andability to interact with all levels of the organization.

Strong analytical and critical thinkingskills.

Ability to problem solve and workindependently.

Strong time management, organizational,facilitation and communication skills.

Sales Force, campaign management, SalesRabbit experience a plus.