Customer Service Engineer

2 weeks ago

Naperville, United States Bluco Full time
Job DescriptionJob DescriptionSalary: $90k - $110k base salary

Our manufacturing company, Bluco, is seeking to hire a Customer Service Engineer, that will be an invaluable contributor to the success of daily operations.  We are on the lookout for someone who can excel at being the bridge between our Sales team and our customers, possessing solid technical proficiency to be able to communicate effectively.

You will be challenged with complex decisions to help facilitate the planning and fulfillment of our customer orders. This pivotal role will be a key contact for our customers, collaborating with our teams to ensure the customer needs are met with exceptional service and communication.

If you want to join a company that strives to make things better, we’d love to hear from you.

 

What you’ll be doing when you join our company

Interacting with our Customers

  • Own and direct the management and fulfillment of customer orders
  • Front line service for our customers; responding to quote requests, inventory availability, warranty/service claims and the status of shipments
  • Assist customers by answering technical questions, providing product information and sales support
  • Monitor the customer orders daily to manage the progression and prioritization
  • Anticipate delays with an awareness of inventory in stock and expected restocking dates; you will be the liaison between sales and our customers communicating all status updates

 

Working with our various software programs

  • Master Sage 100 ERP system for sales order, inventory management , customer maintenance
  • Work with Monday.com to maintain orders on a customized shipping board
  • Organize and create a timeline to ensure tasks are completed within the deadlines of each order
  • Document the necessary tasks related to completing the various steps of the sales fulfillment process

 

Working with our Sales and Warehouse teams

  • Facilitate each order, collaborating with the Sales team and supporting their efforts, to ensure customer expectations are met
  • Manage inventory availability for new orders and work closely with the Warehouse team to schedule and track each shipment
  • Adapt and problem solve with the Sales and Warehouse teams providing support and coordination



What we need from you to apply

  • 8+ yrs experience working in a technical sales support or technical customer service role, specifically for a manufacturer of industrial equipment
  • Operations, Engineering or Manufacturing degree OR a proven strong technical background, with relevant product support experience
  • Comfortable interacting with our customers and be able to respond to their questions about our services
  • Ability to multi-task with a strong focus on customer service. You should be able to easily recall numerous “guidelines” and respond promptly to both your team and customers
  • Must have experience working in an ERP system and using Microsoft (or equivalent) productivity software tools


  • Field Service Engineer

    2 weeks ago

    Naperville, Illinois, United States TEKsystems Full time

    Job OverviewPosition Summary: The Field Service Engineer is accountable for the design, development, execution, and assessment of technical products and systems.Key Responsibilities:Conducts engineering design evaluations and may create a variety of products.Suggests modifications to development and design processes to enhance product quality and operational...

  • Customer Service

    3 months ago

    Naperville, United States Bella Baby Photography Full time

    Join our Customer Service Team! We are seeking a full-time customer service representative to work from our Studio in Naperville Who We Are: Experienced photographers, self-starters constantly sharpening their skills, small business owners, students, parents, former nurses, people looking to get their 'baby fix' you name it. The Customer Service Team is the...

  • Customer Service

    3 months ago

    Naperville, United States Bella Baby Photography Full time

    Join our Customer Service Team! We are seeking a full-time customer service representative to work from our Studio in Naperville Who We Are: Experienced photographers, self-starters constantly sharpening their skills, small business owners, students, parents, former nurses, people looking to get their baby fix you name it. The Customer Service Team is...

  • Customer Service

    3 months ago

    Naperville, United States Bella Baby Photography Full time

    Job DescriptionJob DescriptionJoin our Customer Service Team!We are seeking a full-time customer service representative to work from our Studio in NapervilleWho We Are:Experienced photographers, self-starters constantly sharpening their skills, small business owners, students, parents, former nurses, people looking to get their ‘baby fix’ you name it.The...

  • Customer Service Representative

    11 hours ago

    Naperville, Illinois, United States Core-Mark Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advocate. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to customers...

  • Customer Service Ambassador

    1 week ago

    Naperville, Illinois, United States Woody Buick GMC of Naperville Full time

    At Woody Buick GMC of Naperville, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond promptly to customer inquiries and...

  • Customer Service Representative

    5 days ago

    Naperville, Illinois, United States Gerald Auto Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Gerald Auto Group. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer InteractionRespond to customer inquiries and concerns in...

  • Customer Service Representative

    2 months ago

    Naperville, United States Nicole Hupp & Associates Full time

    Job DescriptionJob DescriptionOur close-knit agency is excited to offer the chance to bring on a customer service representative to join our team! As a customer service representative you will be responsible for shaping the experience of each of our valued clients. You will support our clients and our sales team by providing service on accounts, answering...

  • Customer Service Representative

    2 days ago

    Naperville, Illinois, United States Rustman Agency Full time

    Job DescriptionWe are seeking passionate individuals to join our dynamic insurance team at Rustman Agency as a Customer Service And Sales Support Representative.About the RoleThis is an exciting opportunity to work in a fast-paced, growth-oriented environment where you will have the chance to develop your skills and knowledge in the insurance industry.Key...

  • Customer Service Representative

    3 months ago

    Naperville, United States Woody Buick GMC of Naperville Full time

    Woody Buick GMC in Naperville is Chicaogland’s largest GM Dealership.  We are a family-owned dealership focused on customer satisfaction and community.  We are seeking Customer Service Representatives capable of smiling through the phone, and eager to provide exceptional service in our call center.Compensation: $20.00 hourlyResponsibilities:Respond...

  • Customer Service Manager

    2 weeks ago

    Naperville, United States Endotronix, Inc Full time $70,000 - $85,000

    Job DescriptionJob DescriptionWHO ARE WE?Welcome to Endotronix, where we're rewriting the playbook on heart failure treatment. We're not just a medical device company; we're trailblazers on a mission to redefine healthcare. Our star player? The Cordella Heart Failure System (CHFS). This game-changing technology isn't just about...

  • Customer Service Associate

    2 months ago

    Naperville, United States Jet Brite Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Jet Brite located at 850 E. Ogden Ave, Naperville, IL, is the perfect position for you! You will bring joy to people’s journeys by...

  • Customer Service Associate

    2 months ago

    Naperville, United States Jet Brite Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Jet Brite located at 850 E. Ogden Ave, Naperville, IL, is the perfect position for you! You will bring joy to people’s journeys by...

  • Customer Service Associate

    2 weeks ago

    Naperville, United States Zips Car Wash Full time

    Job DetailsJob Location ILNAP E Ogden - Naperville, IL Education Level High School Salary Range $14.00 - $17.00 Hourly Travel Percentage Negligible Job Category Customer Service DescriptionHow would you like to write your own paycheck?! Check us out at Jet Brite! We are hiring for hourly + commission positions where theres no limit to what you can...

  • Customer Service Associate

    2 months ago

    Naperville, United States Zips Car Wash Full time

    Job DetailsJob Location ILNAP E Ogden - Naperville, IL Education Level High School Salary Range $14.00 - $17.00 Hourly Travel Percentage Negligible Job Category Customer Service DescriptionHow would you like to write your own paycheck?! Check us out at Jet Brite! We are hiring for hourly + commission positions where theres no limit to what you can...

  • Customer Service Representative

    3 days ago

    Naperville, Illinois, United States Jet Brite Full time

    Job OverviewAt Jet Brite, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. This is an exciting opportunity to work in a dynamic and fast-paced environment where you'll have the chance to make a real impact on our customers' experiences.Key ResponsibilitiesCustomer Engagement: Welcome and...

  • Customer Service Representative

    2 months ago

    Naperville, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Naperville, IL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Customer Service Director

    2 days ago

    Naperville, Illinois, United States Catholic Order of Foresters Full time

    About the RoleCatholic Order of Foresters is seeking a highly skilled Customer Service Manager to join our team in Naperville, IL. As a key member of our organization, you will be responsible for developing and implementing strategies to direct our call center and processing operations, while maintaining the highest level of customer service to members,...

  • Customer Service Associate

    7 days ago

    Naperville, United States Jet Brite Part time

    Job DescriptionJob DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Jet Brite located at 850 E. Ogden Ave, Naperville, IL, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where people...

  • Customer Service Associate

    7 days ago

    Naperville, United States Jet Brite Part time

    Job DescriptionJob DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Jet Brite located at 850 E. Ogden Ave, Naperville, IL, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where people...