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Hotel/Lodge Front Desk Supervisor

2 months ago

Camp Verde, United States Cliff Castle Casino Full time
Job DescriptionJob Description

 

POSITION SUMMARY:  Responsible for successful direction, administration and coordination of all activities of the hotel.

ESSENTIAL DUTIES:    Specific areas of responsibility included, but not limited to:

  • Provide supervision to front desk staff.  Train, counsel, and provide feedback to Manager regarding staffing, hires, corrective actions, performance evaluations, attendance, and separations
  • Maintain adequate inventory of supplies and equipment.
  • Plan work schedules to ensure maximum Guest service.
  • Facilitate the flow of information throughout the property by organizing, facilitating, and attending regularly scheduled meetings with team and other hotel departments.
  • Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.
  • Analyze service and general operations for the front desk on a daily basis, giving feedback and offering direction as needed.
  • Tactfully handle stressful and difficult situations with Guests and Team Members to identify effective resolutions.
  • Ensure all support duties and responsibilities are carried out in an efficient and timely manner.
  • Perform additional duties as assigned.

 

QUALIFICATIONS:

1.     Education:  High School diploma, or Equivalent required.

2.     Work Experience:

a.     Two (2) years of experience in the hospitality industry.

b.    Three (3) years of supervisory experience.

c.     Additional education and/or related work experience may substitute for the minimum requirements of this position.

3.     Knowledge, Skills, and Abilities:

a.     Basic computer knowledge with Microsoft Office programs.

b.    Effective communication (verbal and written) skills in English.  Bilingual in Spanish a plus.

c.     OPERAPMSsystemexperiencea plus.

4.     Be at least 18 years of age.

5.     Able to demonstrate eligibility to work in the U.S.

      Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.