Front Desk Supervisor, Tenaya Lodge At Yosemite

1 month ago

Fish Camp, California, United States Delaware North Full time
The Opportunity

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Tenaya Lodge At Yosemite in Fish Camp, California. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

$ $21.00 / hour
Information on our comprehensive benefits package can be found at

Life at Tenaya at Yosemite

Embark on a thrilling journey at Tenaya Lodge Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.

  • Low-cost private room housing for $150/week (includes utilities)
  • Close proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National Forest
  • Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more
Perks at Tenaya at Yosemite
  • Health, dental, and vision insurance*
  • 401k with company match*
  • Paid vacation days and holidays*
  • Paid parental bonding leave*
  • Tuition or professional certification reimbursement*
  • Weekly pay
  • Free shift meal in our employee dining room
  • Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles
  • Employee discounts - 20% off food and beverage and 30% off retail
  • Referral bonus – earn $200 for each eligible referral
  • Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Responsibilities
  • Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
  • Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
  • Implement policies, procedures, and service standards in conjunction with management
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
  • Handle cash; maintain records pertaining to inventory, team, orders, and supplies
  • Operate company vehicles for transportation of materials and guests across the property as needed
Qualifications
  • At least three years of experience in hospitality, front desk experience is preferred
  • Prior supervisory experience preferred
  • Computer literate in MS Office programs; some experience with property management systems preferred
  • Must be fluent in English language both spoken and written
  • No college degree required
  • A valid driver's license
Who We Are

Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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