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Medical Office Receptionist

2 months ago

Pocatello, United States Idaho Hand Institute Full time $12 - $15
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

- Hourly Pay: $12 - $15/hour
- Uniform allowance
- Year round "half-day" Fridays
- 30 hours per week

POSITION SUMMARY
The Medical Office Receptionist is a part-time position that serves as the first point of contact between patients and the facility; coordinating and guiding the patient visit from check-in to check-out; performing various functions including scheduling, insurance verification, collecting co-pays, and gathering patient demographic information; answering and routing phone calls, and completing daily paperwork and necessary reports.

ESSENTIAL FUNCTIONS
1. Answer incoming calls from both internal and external lines. Document messages and route calls appropriately. Transfer calls as necessary. Ensure documentation in the medical record is complete including lab and test results. Assist in facilitating requests for patient medical records.
2. Receive patient in applicable systems, confirm patient demographics and insurance information and perform insurance verification when required. May be required to calculate and collect copays, deductibles, and self-pay. Totals charges on patients super-bill at check-out. Coordinates transportation when requested by patients or physicians.
3. Schedule, and/or re-schedule patients office appointments, follow-up appointments, diagnostic tests, surgeries and may provide patient with preparation instructions for exams, tests, or surgeries when required. Confirms patient appointments for the following day. May prepare patient referrals to specialty care.
4. Scan encounter paperwork. File faxed and scanned documents into appropriate folders in the patients electronic health record. Provide clerical support for Physicians as needed.
5. Input and maintain data in the computer system, using discretion when data is confidential.

POSSIBLE ADDITIONAL FUNCTIONS
1. Escort patients back to the patient exam rooms, take vitals and patient history.
2. Reconcile superbills to each day's schedule, identify incomplete superbills, missing charge codes or missing diagnoses and notify clinical staff. Forward completed superbills for billing.

Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner. Provide all customers of Idaho Hand Institute with an excellent service experience.

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Additional tasks and/or responsibilities may be added or assigned by the Practice Manager.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS
Requires extensive sitting with periodic standing and walking.
May be required to lift up to 20 pounds.
Requires significant use of computer, phone, and general office equipment.
Needs adequate visual acuity, ability to grasp and handle objects.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
May require off-site travel

MINIMUM QUALIFICATIONS
Requires knowledge normally attained with completion of high school diploma or equivalent. Requires a demonstrated ability to multi-task between heavy phone volume, multiple computer systems and frequent interruptions. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.

Must be able to type a minimum of 30 wpm with accuracy, and perform data entry.


PREFERRED QUALIFICATIONS
Six months experience working in a medical office and/or hospital setting preferred. Working knowledge of medical terminology is preferred. Previous experience working with electronic medical records and insurance is preferred. Bi-lingual in Spanish is preferred.

Additional related education, experience, and/or bilingual preferred.