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Help Desk Specialist in Baltimore MD

1 month ago

Baltimore, United States Elegant Enterprise- Wide Solutions Inc Full time
Job DescriptionJob Description

Qualifications:
Personnel shall have at least three (3) years' experience in each of the following:
A. Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment
B. Troubleshooting PC hardware and software in a Microsoft networked environment
C. Microsoft Active Directory user and device management

D. Repairing, installing, upgrading, and reconfiguring:
1. PCs
2. Laptops
3. Stand-alone and networked printers
4. Stand-alone and networked scanners
5. ModemsE. Installing and configuring:
1. PC operating systems (at a minimum Microsoft Windows 10).
2. Server operating systems (at a minimum Microsoft Windows Server 2012 or greater).
3. Standard MDOT software (at a minimum all of the following): Microsoft O365, Microsoft Office 2016 Productivity Suite, Microsoft Outlook 2016 Email Client, Microsoft Windows Defender, Microsoft BitLocker, and Adobe Acrobat Reader
4. Service Desk software (any of the following): Maximo Service Desk, Remedy, or equivalent.
5. Remote Desktop software (at a minimum, all of the following): Microsoft Remote Desktop, LogMeIn Rescue or equivalent.
Duties:Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
Education:A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.
General Experience:This position requires a minimum of five (5) years of experience in business IT environments with emphasis on PC hardware and applications. General experience includes information systems development, work in the client/server field, or related fields.
Specialized Experience:At least two (2) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.

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