Help Desk

5 days ago


Baltimore, United States Lorven Technologies Full time

Position: Help Desk (Senior)

Location: Baltimore, MD / Hanover, MD / Annapolis, MD / LA Vale, MD (Onsite Role)

Contract

Job Description:

At least two (2) years of experience in the following technical areas:

1. Senior level experience in Microsoft Office 365, Microsoft Outlook 2003, McAfee virus

scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.

2. Senior level experience using service desk software (opening, documenting, closing,

follow up on service calls).

3. Senior level experience troubleshooting, repairing, installing, upgrading, and

reconfiguring each of the following items: PCs, laptops, tablets, thin clients, stand-alone

printers and networked printers, stand-alone and networked scanners, and copiers.

4. Email/ Scheduling: Microsoft Outlook 2013, 2016.

5. Active Directory includes troubleshooting PC and Microsoft hardware or software.

6. Installing and configuring desktop operating systems: Windows 7, Windows 10 & Office

365.

7. Installing and configuring server operating systems: Windows 2012.

8. Installing and configuring Microsoft Active Directory services.

9. Installing and configuring Remote control tools.

10. Installing and configuring System Center Configuration Manager (SCCM)


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