Help Desk Specialist

2 weeks ago

Baltimore, United States Serigor Inc Full time

Job Summary:
**Responsibilities**:

- Assist the desktop staff with daily end-user support, including replacement and imaging of computers, laptops, thin clients, and tablets.
- Work with the assigned lead for all desktop related projects to assist in user testing.
- Installation and troubleshooting of printers, plotters, and copiers.
- Assist in monitoring the Desktop Maximo queue, triage and resolve service requests assigned to the queue. Document resolutions in the service request worklog.
- Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow.
- Attend and participate in desktop support staff meetings, or other meetings within client as a representative of the desktop team, as required.
- Ensure client’s SOP, policies and procedures are followed.

**Skills**

**At least two (2) years of experience in the following technical areas**:

- Senior level experience in Microsoft Office 365, Microsoft Outlook 2003, McAfee virus
- scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
- Senior level experience using service desk software (opening, documenting, closing, follow up on service calls).
- Senior level experience troubleshooting, repairing, installing, upgrading, and
- reconfiguring each of the following items: PCs, laptops, tablets, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners, and copiers.
- Active Directory includes troubleshooting PC and Microsoft hardware or software.
- Installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.
- Installing and configuring server operating systems: Windows 2012.
- Installing and configuring Microsoft Active Directory services.
- Installing and configuring Remote control tools.
- Installing and configuring System Center Configuration Manager (SCCM)

**Job Type**: Contract

Experience level:

- 10 years
- 11+ years
- 2 years
- 3 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years

Schedule:

- 8 hour shift

Application Question(s):

- Need 3 references of Recent Clients

**Experience**:

- Help desk: 2 years (required)
- Windows: 2 years (required)
- Maximo: 1 year (required)

Ability to Commute:

- Baltimore, MD 21201 (required)

Ability to Relocate:

- Baltimore, MD 21201: Relocate before starting work (required)

Work Location: In person

  • Help Desk Specialist

    4 weeks ago

    Baltimore, United States University of Maryland School of Medicine Full time

    Help Desk Specialist-(US) The University of Maryland School of Dentistry (UMSOD) Office of Information Technology is seeking a Help Desk Specialist to support the IT needs of the school. This position will work independently and as part of a team. The successful candidate will have a solid understanding of Microsoft Windows and Apple OS. The department...

  • Help Desk Specialist

    3 weeks ago

    Baltimore, United States University of Maryland School of Medicine Full time

    Help Desk Specialist-(US) The University of Maryland School of Dentistry (UMSOD) Office of Information Technology is seeking a Help Desk Specialist to support the IT needs of the school. This position will work independently and as part of a team. The successful candidate will have a solid understanding of Microsoft Windows and Apple OS. The department...

  • Senior Help Desk Specialist

    2 weeks ago

    Baltimore, United States SYSCOM (Maryland) Full time

    SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client's achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written...

  • Help Desk Support Specialist

    4 weeks ago

    Baltimore, United States Automated Health Systems Full time

    Job DescriptionJob DescriptionAutomated Health Systems has an IT Support Specialist position available in Elkridge, MD.This is an onsite position.Benefits:Health/dental/vision/supplemental insurance/401(k)/Paid Time OffComprehensive and ongoing trainingEmployee Wellness ProgramStrong company culture with career growth opportunitiesAs an IT Technical Support...

  • Help Desk Specialist

    2 weeks ago

    Baltimore, Maryland, United States Computer Consultants International Full time

    Service Desk and Desktop/Field SupportThe TO Contractor shall:Answer service desk calls and log each one into the IT service desk system (presently IBM Maximo). If current technology is replaced during the contract period, the TO Contractor Personnel shall adhere to the new application.Respond to emails in the service desk mailbox and log into the IT Service...

  • Senior Help Desk

    7 days ago

    Baltimore, United States TriTech Enterprise Systems Full time

    TriTech Enterprise Systems Inc. (TriTech) is seeking several 'Senior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project. Responsible Duties: These Senior Helpdesk specialists shall perform the following duties: Provides telephone and...

  • Senior Help Desk

    2 weeks ago

    Baltimore, United States TriTech Enterprise Systems, Inc. Full time

    Job DescriptionJob DescriptionTriTech Enterprise Systems Inc. (TriTech) is seeking several 'Senior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project.   Responsible Duties:These Senior Helpdesk specialists shall perform the...

  • Help Desk Manager

    3 weeks ago

    Baltimore, United States ASRC Federal Holding Company Full time

    Help Desk Manager - Washington, D.C. ASRC Federal Cyber, LLC is a technical, professional services company providing state-of-the-art solutions to government and commercial clients. Our services include custom-engineered solutions that integrate with the latest technology, resulting in advanced information technology systems; business and management...

  • Senior Help Desk

    1 week ago

    Baltimore, United States Tritech Enterprise Systems Full time

    TriTech Enterprise Systems Inc. (TriTech) is seeking several 'Senior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project.Responsible Duties:These Senior Helpdesk specialists shall perform the following duties: Provides telephone and...

  • Help Desk Manager

    3 weeks ago

    Baltimore, United States Diverse Agile Solutions Full time

    **_This is a posting for a pending contract._** DAS is seeking a Help Desk Manager. **Education**: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A...

  • Help Desk Technician

    2 weeks ago

    Baltimore, United States The LaSalle Group Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Baltimore, MD and will be expected to be onsite but will also be offered some remote flexibility. This is a contract opportunity. Help Desk Technician Responsibilities: Help desk support for...

  • IT Help Desk/Desk Side Support

    2 weeks ago

    Baltimore, United States Internetwork Expert Inc Full time

    RMF has an immediate need for a Full-Time IT Help Desk/Desk Side Support to join our IT department in our Baltimore office located in BW Technology Park. We are looking for a self-directed IT professional with a passion for technology, collaboration, and creative problem-solving. The IT Help Desk/Desk Side Support will actively contribute to meaningful...

  • Help Desk Specialist in Baltimore MD

    4 weeks ago

    Baltimore, United States Elegant Enterprise- Wide Solutions Inc Full time

    Job DescriptionJob DescriptionQualifications: Personnel shall have at least three (3) years' experience in each of the following: A. Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment B. Troubleshooting PC hardware and software in a Microsoft networked environment C. Microsoft Active Directory user and device managementD....

  • Help Desk Specialist in Baltimore MD

    4 weeks ago

    Baltimore, United States Elegant Enterprise- Wide Solutions Inc Full time

    Job DescriptionJob DescriptionQualifications: Personnel shall have at least three (3) years' experience in each of the following: A. Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment B. Troubleshooting PC hardware and software in a Microsoft networked environment C. Microsoft Active Directory user and device managementD....

  • IT Help Desk/Desk Side Support

    4 weeks ago

    Baltimore, United States RMF Engineering Full time

    RMF has an immediate need for a Full-Time IT Help Desk/Desk Side Support to join our IT department in our Baltimore office located in BW Technology Park. We are looking for a self-directed IT professional with a passion for technology, collaboration, and creative problem-solving. The IT Help Desk/Desk Side Support will actively contribute to meaningful...

  • IT Help Desk/Desk Side Support

    4 weeks ago

    Baltimore, United States RMF Engineering Full time

    RMF has an immediate need for a Full-Time IT Help Desk/Desk Side Support to join our IT department in our Baltimore office located in BW Technology Park. We are looking for a self-directed IT professional with a passion for technology, collaboration, and creative problem-solving. The IT Help Desk/Desk Side Support will actively contribute to meaningful...

  • IT Help Desk/desk Side Support

    4 weeks ago

    Baltimore, United States RMF Engineering, Inc Full time

    RMF has an immediate need for a Full-Time IT Help Desk/Desk Side Support to join our IT department in our Baltimore office located in BW Technology Park. We are looking for a self-directed IT professional with a passion for technology, collaboration, and creative problem-solving. The IT Help Desk/Desk Side Support will actively contribute to meaningful...

  • IT Help Desk/desk Side Support

    11 hours ago

    Baltimore, United States RMF Engineering, Inc Full time

    RMF has an immediate need for a Full-Time IT Help Desk/Desk Side Support to join our IT department in our Baltimore office located in BW Technology Park. We are looking for a self-directed IT professional with a passion for technology, collaboration, and creative problem-solving. The IT Help Desk/Desk Side Support will actively contribute to meaningful...

  • Help Desk Specialist Junior

    3 weeks ago

    Baltimore, United States ITNOVA, LLC Full time

    Education - A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. Responsibilities and Tasks - Document and communicate information to develop templates based...

  • Help Desk Technician

    1 week ago

    Baltimore, United States Elegant Enterprise-Wide Solutions Full time

    Responsibilities and TasksService Desk and Desktop/Field SupportA. Answer service desk calls and log each one into the IT service desk system (presently IBM Maximo). If current technology is replaced during the contract period, the TO Contractor Personnel shall adhere to the new application.B. Respond to emails in the service desk mailbox and log into the IT...