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Service Manager
3 months ago
Job Title: Service Manager
Company: Celebration Chevrolet
Location: 2001 South Havana Street, Aurora, Colorado 80014 (formerly Ed Bozarth Chevrolet)
Compensation: $7,000/month Salary + Performance Based Bonus (Shop CSI score, Hours Produced, and Labor Gross)(Total Expected Pay $200,000+)
Job Description:
Celebration Chevrolet is seeking an experienced and dynamic Service Manager to lead our service department. This role is crucial to our dealership's success and customer satisfaction. We are looking for a leader who can drive excellence, profitability, and ensure the highest standards of service.
Key Responsibilities:
- Team Leadership: Recruit, hire, train, and retain a talented team of 28+ technicians, 8 apprentice technicians, 8 express service technicians, 4 valets, and 6-8 world class service advisors
- Customer Satisfaction: Ensure a high CSI score by providing a superior customer experience and maintaining high standards of service quality and customer care.
- Performance Management: Achieve service department objectives, exceeding General Motors and NCM 20 group performance standards for zone, region, and US.
- Profitability: Drive department profitability through effective management practices and innovative strategies such as labor operation mapping and coding.
- Team Building: Keeping employees informed and involved with some decisions that help the company grow and achieve employee buy-in.
Qualifications:
- Proven experience as a Service Manager in a high-volume dealership.
- Strong mechanical and technical background that commands respect from technicians and provides a foundation for them to learn from your past experience as a great technician before becoming a service manager.
- Proven track record of success in achieving results in profit, recruiting and staffing, customer experience, and driving repair order volume increases.
- Strong leadership and team building skills.
- Excellent communication and customer service abilities.
- Comprehensive knowledge of automotive repair and maintenance processes.
- Ability to manage and motivate a large, diverse team.
- Strong organizational and problem-solving skills.
Compensation:
- $84,000 annual salary plus 2% of dealership net profit
- Total Expected Pay: $200,000+ with target performance bonus.
Why Join Celebration Chevrolet?
Work for a Bozarth family-owned dealership where you have an opportunity to grow your career and make a significant impact in a department that is currently underperforming.
This is a department with huge growth potential where you can demonstrate your capabilities to a Fixed OPS Director who recently joined this dealership (previously a Fixed OPS Director of a top 50 Chevy store in the nation) and a proven operator who has worked for other dealerships with top performing service departments. We are looking for help from one of the best service managers in the nation to realize this this opportunity.
Submit your resume to bozarthaurora.bamboohr.com/careers
