Automotive Service Manager
1 month ago
We are seeking a highly skilled and motivated Automotive Service Manager to join our team at Jiffy Lube - 0965. As a key member of our operations team, you will play a pivotal role in ensuring smooth service center operations and delivering exceptional customer experiences.
Key Responsibilities:
- Oversee and support the customer service team in delivering outstanding service to all customers, addressing their inquiries, and resolving any issues promptly.
- Collaborate with the Service Center Manager to ensure efficient day-to-day operations, including scheduling, service workflows, inventory management, and maintaining a clean and organized environment.
- Provide guidance, training, and coaching to service center staff, encouraging their growth and development while fostering a cohesive and productive team dynamic.
- Assist in developing and implementing strategies to drive sales, increase revenue, and achieve performance targets, both for services and retail products.
- Maintain high-quality service standards by implementing and monitoring quality control measures, conducting regular inspections, and adhering to industry best practices.
- Demonstrate automotive knowledge to assist in diagnosing and resolving complex service issues, working alongside technicians as needed.
- Ensure compliance with safety regulations and company policies, promoting a safe work environment for both staff and customers.
- Assist in managing inventory levels, tracking stock, and coordinating with suppliers to ensure timely and cost-effective replenishment.
- Maintain accurate records of service transactions, customer interactions, and other relevant data, providing regular reports to the Service Center Manager.
Requirements:
- Previous experience in the automotive service industry or retail management role.
- Exceptional interpersonal and communication skills, with a customer-centric approach.
- Proven leadership and team management abilities.
- Solid understanding of automotive systems and repair procedures.
- Strong organizational and multitasking skills to handle a dynamic work environment.
- Ability to work well under pressure and meet deadlines.
- Proficiency in using relevant software applications and systems.
- High school diploma or equivalent; additional qualifications in automotive technology or business management are a plus.
What We Offer:
- Opportunity for advancement
- Paid Training
- Generous Employee Discounts
- Health, Vision and Dental Insurance
- Paid Time Off
- Highly Competitive 401K Program
- Weekly Bonus Pay
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