Lead Housing Intake Specialist

3 weeks ago

Lowell, United States Community Teamwork Inc Full time
Job DescriptionJob Description

Lead Housing Intake Specialist

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Starting Pay: $26.76
  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 12 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week

We are seeking a Lead Housing Intake Specialist who will be responsible for processing and monitoring intake activities which includes; selections from the statewide waiting list, screening applicants, determining eligibility, briefing on rules and regulations and voucher/certificate issuance for MTW, HCV, PBV, Targeted Programs, MRVP and AHVP. Other responsibilities include program integrity and quality assurance for all applicant files. Provide training and supervision to intake staff. The position supports the mission and objectives of the Rental Assistance program through the delivery of professional and knowledgeable services to the community.

Responsibilities include:

  • Provide leadership and supervision to Intake Staff responsible for selection and determination of eligibility.
  • Assist with program orientation and on-going compliance training for Intake staff and ensure that the staff are kept current on policies and procedures related to program expectations
  • Ensure intake staff meet performance threshold set by DHCD in collaboration with the Director of Admission and Leasing.
  • Collaborate with housing providers to provide applicants on owner maintained or DHCD waitlist with affordable housing.
  • Interpret and apply HUD/DHCD/CTI regulations, policies, and procedures. Educate program participants including delivering ongoing Intake Briefings, appropriate agencies, and the general public concerning these regulations policies and procedures.
  • Track and monitor voucher status of Section 8 and Special Program applicants.
  • Maintain basic knowledge regarding housing inspection requirements and procedures.
  • Responsible for tracking and monitoring identified intake trends for reporting purposes and proactive activity.

Qualifications include:

  • High School or Equivalent
  • Prior relevant experience required
  • Willingness to work as part of a team to promote the goals of the agency and program
  • Ability to motivate and ensure professional development of staff
  • Desire to work with low-income, culturally diverse, vulnerable families and individuals
  • Excellent customer service, organization, interpersonal, oral and written communications skills
  • Proficient with Windows software and comfort learning new software and data collecting systems
  • Experience in administration of rental subsidy programs and knowledge of social service providers.
  • Bi-lingual skills (English/Spanish) preferred.
  • Demonstrate the ability to comprehend and work within program regulations
  • Must be able to pass a Background Record Check, including fingerprinting
  • Must complete Rental Assistance specific trainings/certifications within one year anniversary of hire. These include but not limited the following: EIV, Fair Housing & Reasonable Accommodation, and HCV Certification
  • Knowledge of federal and state rental assistance programs regulations

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.

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