Last Mile Delivery Operations Manager
2 weeks ago
JOB DESCRIPTION
We are seeking a proven Operations Manager who is passionate about customer service and last mile delivery. Our Operations Manager must have a proficient background in the last mile field, with the abilities to oversee all delivery activity for a fast-growing company. The Manager will work closely with the senior leadership team and report directly to the CEO. We are an energetic company looking for a passionate individual to join our team.
Responsibilities
- Oversee accurate and efficient loading of all vehicles for the delivery of retail home products to the end customer (last mile)
- Ensure service providers are protecting all merchandise
- Ensure service providers are securing all merchandise when loading
- Strictly enforce uniform and on-time expectations
- Document damages, missing items or discrepancies which take place at load out
- Create processes for the following: Cargo claims; Property claims; Service Requests
- Ensure carrier, driver and helper compliance records are in accordance with company policies
- Establish morning, mid-day and evening recap templates
- Measuring driver completion
- Assume daily routing responsibility while sending confirmation calls
- Monitor and relay on-time percentages, damage percentages and completion percentages all throughout the work day.
- Ensure high levels of service, completion and on-time deliveries
- Communicate daily and weekly performance
- Monitor weekly reports to ensure financial goals are being met
- Coordinate with customer service to ensure that all customers are satisfied
- Conduct ride behind evaluation of contractors to determine skill levels and development opportunities
- Ensure all service providers are operating in compliance with DOT and OSHA requirements
- Ensures all claims are charged back to the appropriate contract carrier
- Train and oversee local staff members
Bachelors degree or equivalent related work experience
5 years of managerial/supervisory experience in the Last Mile, independent carrier business model
Experience with Microsoft Office and proficient in Excel
Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends
Lean, Six Sigma and Constant Process Improvement knowledge and experience
Experience in warehousing or Third-Party Logistics (3PL)
Solid understanding maintaining a safe work environment by monitoring and enforcing safety procedures across all departments
Strong problem-solving techniques and statistical analysis skills
Entails standing, sitting or walking for lengthy periods of time
Ability to work and perform in office and warehouse environments
Job Type: Full-time
Shift:
- 8 hour shift
- White-Glove Delivery: 5 years (Preferred)
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