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Customer Service Rep

3 months ago

Houston, United States AvantGuard Monitoring Centers Full time
Job DescriptionJob Description

Customer Service Operator

Houston, TX

This position is in-office.

Who We Are
At Eyeforce, a Becklar company, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner while providing a high level of detail through our ticketing system. What makes us stand out is that at Becklar, We Care F.I.R.S.T. In other words, we care about each of our team members and subscribers, we're Fun, Innovative, we value Relationships, we give great Service, and we work together as a Team to extend Trust to those around us.

Reasons You'll Love Working Here:

  • Fully paid, hands-on training - we'll teach you everything you need to know for the job.

  • Starting pay of $13-15 an hour with the ability to grow with us

  • Free mental health assistance for you and your family

  • Great 401(k) retirement plan with company match

  • Competitive tuition reimbursement and continued learning opportunities

  • TONS of growth opportunities

  • NO SALES or Surveys, just helping people and protecting property

  • A FUN team, company parties, work-life balance, weekly pay days, and more

What You'll Do:

  • Process video alarm signals quickly, accurately and professionally

  • Provide a high level of detail through the ticketing process

  • Learn and use new software to complete multiple tasks

What We're Looking for?:

  • 1+ year of customer service experience strongly preferred

  • Strong attention to detail is a must

  • Must be able to type, write, and speak English

  • Must be able to use technology efficiently for an extended amount of time

  • Must work a minimum of 16 hours per week

Preferred Experience (but not required)

  • 1 Year of phone customer service

  • 1 Year of security experience

  • Bilingual is a plus

Eyeforce and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status