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Area Practice Manager
3 months ago
AREA PRACTICE MANAGER
Responsibilities:
Patient Experience
- Manage and implement patient operational processes to provide an experience that is brand standard
- Develop and oversee operational processes that entail open and clear communications to all patients and superior follow-up.
- Ensure highest clinical and service standards across every touch point in the organization
- Monitor measurement through client survey initiative
Team Leadership and Development
- Working Manager position. Coach, staff, backfill, and assist the Practice Manager position as needed.
- Keen understanding of how important talent is to brand development – people are our most important asset
- Recruit, train, compensate, motivate, retain
- Understand staffing model and ensure adequate team coverage is in place at all times
- Strong commitment to training, delegation and empowerment
- Superb communicators both up and down in the organization
- Create an atmosphere of energy, optimism, selflessness and teamwork
- Creation of personal and professional development plans and updated job descriptions
- Measure and improve employee satisfaction
Outreach and Brand Integration
- Believe in and personify the Pinnacle brand
- Ultimate accountability for center growth (P&L)
- Absolute resource and partner to all partner site clinicians and owners
- Contribute to the strategic direction of Pinnacle
- Responsible for productive practice outreach and marketing initiatives including personal outside calls, CEs, lunch n’ learns, conferences, etc.
Financial Performance
- Profound understanding and commitment to analytics through forecasting models, regular reporting, and ongoing optimization
- Daily management to a budget and ensure tight financial controls
- Full understanding and management of workforce costs and deployment
Data Integrity & Privacy
- High degree of technical capability and understanding of all our technical systems inside and out
- Ensure patient privacy and HIPAA guidelines and processes are in place and executed daily
- Ensure the highest accuracy of system data consistent with brand standard
- Utilize technology to streamline client experience
Qualifications
- Proven experience in leading and building an organization
- 3--5 years of prior management experience in an environment where you were responsible for managing a P&L as well as daily staffing schedules
- Financial acumen
- Forecasting
- Understanding of daily reporting and how to manage a P&L
- Achieving profitability and patient mix goals
- Exceptional communication and strong knowledge and application of the English language, including grammar and spelling
- High level of customer service execution
- Tech savvy
- Clinical understanding
- Ability to work within tight deadlines
- Innovation Must be able to proactively drive operational and clinical efficiency to keep Pinnacle on the leading edge
- Bachelor's Degree plus but will consider candidates with experience in lieu of degree(s)
Benefits of Joining QualDerm Partners
- Competitive Pay
- Medical, dental, and vision
- 401(k) - up to 4% company match; immediately vested; available after 90 days
- Paid Time Off - accrual starts upon hire, available after 90 days
- 6 Paid Holidays available immediately
- Up to 2 Personal Holidays, available after 90 days, prorated based on hire date
- Company paid life insurance and additional coverage available
- Short-term and long-term disability, accident and critical illness, and identity theft protection plans
- Employee Assistance Program (EAP)
- Employee Discounts
- Employee Referral Bonus Program
QualDerm Partners is proud to be an equal opportunity employer.? We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.?
