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Director of Hospitality
2 months ago
THE COMPANY
Staccato’s mission is to proudly serve those who protect and embody American freedoms. The Staccato Ranch is the place to celebrate those American freedoms. Staccato Ranch breaks the boundaries of what the world has come to expect from a shooting range. Featuring one-of-a-kind shooting experiences such as Run-and-Gun courses and Reactive Steel targets, Staccato Ranch brings the same joy to shooting that the world has come to expect from the Staccato 2011 pistol.
Staccato was ranked one of the Fastest Growing Private Companies in the Southwest by Inc. Over 25% of our team members are veterans and 100% are patriots.
THE MISSION
We proudly serve those who protect and embody American freedoms.
THE POSITION
We are seeking an exceptional Director of Hospitality to join our leadership team. This key role will shape and nurture a culture of exceptional service across our staff. The Director of Hospitality will oversee every facet of the member and visitor experience, ensuring a seamless hospitality integration with efficient business operations. While prior experience in the firearms industry or shooting clubs is not required, the ideal candidate must bring a strong background in the hospitality industry to this role.
KEY DUTIES & RESPONSIBILITIES
- Cultivate a Culture of Hospitality: Develop and instill a deep-rooted hospitality ethos throughout the organization. Ensure every staff member understands and embraces our commitment to exceptional service.
- Member & Visitor Experience: Oversee and enhance the following aspects of the member and visitor journey: the check-in process, Retail and pro Shop operations, event hosting, and (eventually) our Food and beverage services. The Director of Hospitality will not oversee the shooting experiences onsite but will work closely with shooting experience staff to ensure a cohesive approach to visitor engagement and membership conversion.
- Ranch Operations: The Director of Hospitality will coordinate with the Director of Operations to ensure an efficient operation that balances exceptional service with lean, effective business practices.
- Sales Alignment: While not directly responsible for sales, the Director of Hospitality will foster a culture within their team that actively supports converting visitors into new members. Every interaction with a visitor should reflect our commitment to excellence and positively influence their decision to join.
- Strategic Leadership: Develop and implement strategic plans to elevate the hospitality experience at Staccato Ranch, aligning with the organization's broader goals.
- Staff Training & Development: Lead training initiatives to promote a service-oriented culture and continuously enhance hospitality and customer service staff skills.
- Feedback & Improvement: Monitor and respond to member and visitor feedback to drive continuous improvement in all hospitality-related areas.
QUALIFICATIONS
- Experience: Minimum of 10 years in a senior hospitality or guest services role, with a strong track record in luxury or high-end environments. Experience in the firearms industry or shooting clubs is not required.
- Leadership: Proven ability to lead, inspire, and develop teams that deliver exceptional service while managing operational efficiency.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to engage effectively with members, guests, and staff.
- Customer-Centric: A passion for creating outstanding customer experiences and a deep understanding of what it means to provide world-class hospitality.
- Operational Acumen: Strong strategic planning and problem-solving skills, with a track record of balancing exceptional service delivery with lean operational practices.
COMPENSATION AND BENEFITS
We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
