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Customer Relations Representative

3 months ago

WilkesBarre, United States Eric Rivera - State Farm Agent Full time
Job DescriptionJob DescriptionROLE DESCRIPTION:
Are you fluent in Spanish and passionate about providing exceptional customer service? We are currently seeking a dedicated and enthusiastic Spanish-speaking Customer Service Representative to join our team.

QUALIFICATIONS:
  • Dedicated to customer service
  • Fluent in both Spanish and English (written and spoken)
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Weekends off
  • Valuable career-building experience
  • Training and development
RESPONSIBILITIES:
  • Establish customer relationships and follow up with Spanish speaking customers as needed.
  • Handle incoming customer inquiries in Spanish via phone, email, and chat
  • Provide accurate and timely information to Spanish speaking customers regarding products, services, and orders
  • Assist Spanish speaking customers with troubleshooting, resolving complaints, and finding appropriate solutions
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Document and update customer interactions and inquiries in our CRM system