Case Manager Supervisor-79532201

NOTE: All applicants must comply with ICL”s vaccination policy. Individuals selected for employment cannot begin working until they provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

JOB SUMMARY:

Under the general supervision of the Director of Social Services, responsible for providing day to day
oversight and coordination to assigned case management staff. Assists in the selection, training, and
supervision of assigned staff. Substitutes for the Director of Social Services in his/her absence, as
directed.

ESSENTIAL TASKS:

Assists in Providing Clinical Services:

1. Assigns caseloads and related duties, coordinates the activities of the staff in
   providing services to clients.
2. Reviews intakes to ensure compliance and timely processing of all required forms and
   processes, e.g., SSI clearance, HRA’s, client documents, etc.
3. Actively participates in improving processes, procedures, policies, and assists in ensuring
   staff compliance.
4. Facilitates resident groups.
5. Monitors services performed by staff either individually with a resident or in groups to
   evaluate the quality of the service.
6. Ensures staff is obtaining information, such as medical, psychological, and social factors
   contributing to the resident’s situation, and that the staff is evaluating the resident's
   capabilities. Regularly inspects case records to evaluate the completeness and quality of
   treatment plans and ensures that the charts are audit-ready and in compliance
   with all applicable agency and funder regulations.
7. Facilitates staff knowledge regarding types of clinical services, recreational
   activities, and ICL programs available as well as community resources. Ensures that staff
   are accompanying residents on regularly scheduled or emergency visits to medical
   treatment facilities, social agencies, government offices, or other locations associated
   with treatment or assistance of the resident
8. Reviews crisis assessment of assigned residents with staff, reviews nonverbal and verbal
   crisis intervention techniques to be used with each individual resident/resident, and staff actions
   during a crisis situation.
9. Immediately reports serious incidents, allegations of abuse, incidents, or sensitive
   situations and completes incident reports to his/her supervisor.
10. In the Social Services Director's absence or with the Program Director's authority
    attends or directs meetings as assigned.
11. Ensures compliance with agency safety infection control policies.

Assists in Directing and Supervising Personnel:

1. With the Director's authority establishes and maintains work schedules in accordance
   with agency policy and assignments of staff. May be responsible for managing the
   completion of time clock edits of assigned staff within the timeframes established by
   the Human Resources Department.
2. Ensures assigned staff's compliance with the agency's time and attendance policy;
   recommends disciplinary action to supervisor for those out of compliance.
3. May manage/distribute resident/resident funds.
4. Assists the Social Services Director in staff performance management, including completion
   of performance reviews and counseling or disciplinary memos.
5. Conducts staff supervision in accordance with program and division policy.
6. Ensures that assigned staff have attended required in-service training and schedules
   employees to attend both in-service training and training provided by vendors. As
   assigned, conducts training on clinical subjects, charting, fire safety plan, fire
   drills, emergency plans and procedures, building security, and site specific exposure
   control plan.
7. Assists in the management of employee accident reporting and initial submission of
   workers' compensation claims.
8. Monitors employee morale and the climate of the work environment to stop or eliminate
   sexual harassment or any form of employee harassment or employee discrimination.
   Responsible for taking complaints of sexual harassment, informing the Social Services
   Director of the complaint, and cooperating in any resulting investigation.
9. Assists in the the orientation and training of supervisees.
10. Actively participates in recommending and implementing improvements in processes,
    procedures, policies, etc. and ensures compliance with changes.

Assists in Maintaining Property Accountability:

1. May assist in maintaining accountability and serviceability of all ICL property
   assigned for use by assigned staff to include vehicles. Reports lost, stolen,
   missing, or damaged property to the Program Director. If directed, conducts initial
   investigations of property that is lost, stolen, missing, or damaged.
2. Recommends the purchase of supplies and equipment; inspects and properly
   secures all property and equipment. Conducts regular inspections of vehicles and property
   to ensure cleanliness, accountability, and serviceability.
3. Conducts regular inspections of resident/resident rooms or apartments to ensure property
   accountability and serviceability. Establishes key control procedures.
4. Recommends disciplinary action for staff whose negligence resulted in ICL
   property becoming lost, stolen, missing, or damaged.

Assists in Providing Quality Management Oversight:

1. Assists in ensuring internal program compliance with federal, state, city, and
   agency regulatory requirements. Monitors the quality of the rehabilitative services
   provided to assigned residents/residents.
2. Assists in ensuring that the agency mission is implemented and supported.
3. May be directed to coordinate with the department of Quality and the Corporate
   Compliance Department for staff assistance in the preparation for an audit.
4. May be asked to participate in plans of corrective action, incident reports, and
   program evaluation reports and recommends action that needed for improvement.

Assists in Assuring Fiscal Control and Accountability:

1. Assists Program Director in exercising control over budgets through planning, prioritizing of
   spending, and monitoring of spending patterns.
2. Recommends approval/disapproval for all purchase orders and financial requests from
   staff and submits purchase orders and financial requests to the Program Director for
   approval.
3. Provides oversight of resident funds program. Assists in the development of internal
   money management census at expected occupancy levels
4. Monitors census, entitlements, and collections to maximize revenue. Assists in maintaining
   census at expected occupancy levels.

Assists the in Assuring Resident and Family Involvement:

1. Educates assigned staff in the benefits and issues of working with residents and families.
2. Assists in fostering the development of resident involvement committees.

ADDITIONAL TASKS:

1. May be a member of an agency or division committee(S).
2. Performs other job-related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

• Ability to coordinate activities of staff and integrate as part of a multidisciplinary team
• Ability to manage multiple projects, delegate tasks and ensure completion of all tasks, assigned and
  delegated
• Ability to manage resources
• Ability to solve problems effectively
• Ability to work with residents/residents, families, and staff in a caring and respectful manner, and
  with due understanding of and consideration for cultural differences.
• Ability to serve as a role model to residents/residents.
• Ability to develop, evaluate, implement and modify a case management plan, meeting all
  deadlines and productivity standards
• Ability to complete written forms and reports in an accurate and timely manner.
• Ability to communicate effectively with staff, residents/residents, families, and the public.
• Ability to prepare accurate and timely documentation, reports and other written material as
  assigned.
• Ability to secure the cooperation of and work effectively with others
• Ability to work independently, and to conform to all applicable safety and accountability
  measures
• Ability to be aware of other's reactions and understanding why they react the way they do
• Ability to actively looking for ways to help people, be compassionate and hopeful
• Ability to talk to others to effectively convey information
• Ability to listen to what other people are saying and asking questions as appropriate
• Ability to identify the nature of problems and propose solutions
• Ability to report for work as scheduled on a consistent basis
• Ability to understand and adhere to internal and external laws, rules, and policies

MINIMUM QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

Bachelor's degree in a recognized mental health discipline (social work, psychology, nursing, rehab
counseling, etc.) plus a minimum of 3 years experience providing direct services to individuals with
mental illness, preferably providing case management or outreach services.
Preferred (but not required) qualifications include CASAC, shelter experience and some supervisory
experience.