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Help Desk Specialist
3 months ago
Who we are: Ember Education provides administrative and business services to the institutions owned and operated by San Joaquin Valley College, Inc.
What we're looking for: Help Desk Specialist / Computer Repair Technician with Ember Education.
Summary: Under the supervision and direction of the Director of IT Systems and Support, the Help Desk / Laptop Repair Specialist will assist management and staff in the IS department with a variety of tasks related to computer component repair, end user issue support, ticket resolution, account setup and permissions, access rights, content development, and general administrative support. The Help Desk Specialist will provide first tier technical support regarding business portal and Learning Management System issues in support of both student, staff, and faculty.
What We Offer: The targeted starting pay range for this position is between $21-$25 per hour. Our benefits program for full-time colleagues includes medical, dental, and vision coverage, as well as flexible spending and health savings accounts. You will accrue two to three weeks of paid vacation your first five years with eleven paid holidays. We offer state-compliant sick leave, disability insurance, and company-paid life insurance. We offer a 401k profit-sharing plan with a discretionary match and tuition assistance to employees and their family members beginning your first day of employment.
Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - Associate's degree with two years related experience; or equivalent combination of education and experience.
