Senior Program Specialist

6 days ago

Visalia, California, United States Community Services and Employment Training, Inc. Full time
Job Title: Senior Program Specialist

Community Services and Employment Training, Inc. is seeking a highly motivated and detail-oriented Senior Program Specialist to join our team. As a key member of our Case Management Department, you will be responsible for providing case management services to Corpsmembers between the ages of 18-26 years old.

Job Summary:

The Senior Program Specialist will work in a high-functioning environment with a diverse population, providing vocational counseling and career planning assistance to residents. The incumbent will be responsible for recruiting potential customers or employers, providing outreach in low-income communities, and determining program eligibility and enrollment.

Key Responsibilities:
  • Collects, organizes, and analyzes information about individuals to appraise their interests, aptitudes, abilities, and personal characteristics for vocational planning.
  • Maintains case management files, documents contact with customers, employers, school staff, and other partners, and provides all required documentation in a timely manner.
  • Monitors and maintains program enrollments to ensure full crews and a robust list of potential candidates.
  • Maintains attendance and safety records.
  • Maintains the inventory of safety equipment, uniforms, and program field supplies.
  • Prepares and modifies documents, including correspondence, reports, memos, and emails.
  • Serves as a customer liaison, responding to customer problems, questions, or concerns, and coordinates with the proper agency personnel to provide timely and accurate answers for the customers.
  • Follows up with customers and agencies as appropriate to document the use/success of referrals.
  • Provides documentation to partnering agencies.
  • Inputs accurate and complete data for all contacts with customers into the agency database.
  • Facilitates one-to-one counseling, case management, orientations, and workshops to assist in preparation for job readiness, assist with resume building, and help participants navigate the labor market.
  • Remains updated on occupational and local labor market information, program requirements, and regulations affecting participants and employers.
  • Refers customers to other program resources as applicable.
  • Compiles and studies occupational, educational, and economic information to aid in making and carrying out vocational and educational objectives.
  • Participates in outreach events and meetings with partner agencies as assigned.
  • Participates in training and professional development to build the required knowledge for the position.
  • Performs other duties, including but not limited to, fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures.
Requirements:
  • Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner.
  • Provide exceptional customer service for individuals from various backgrounds, including efficient, precise, and courteous communication in a dignified environment.
  • Ability to speak effectively with groups of customers or employees of the organization.
  • Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public.
  • Ability to deal with customers in a calm, professional, friendly, and patient manner.
  • Ability to work under pressure and work with different types of personalities.
  • Knowledgeable of modern office procedures and methods, proficient in the use of a computer, Windows operating system, including Microsoft Office applications (Word, Excel, and Access), and program database.
  • Possess communication skills, research abilities, flexibility, and an ability to work well with others.
  • Ability to read and interpret documents.
  • Ability to write routine reports and correspondence.
  • Knowledge of the local labor market and employer expectations.
  • Possess excellent organizational skills and attention to detail.
  • Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.
  • Ability to work effectively with minimal/no supervision.
  • Ability to communicate effectively both verbally and in written form.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is typically situated in a standard office environment, resulting in little exposure to the weather and requiring no unusual physical abilities.

  • Must be able to sit, walk, and stand for long periods.
  • Must have the visual ability to perform detailed work at close distances (computer screens).
  • Must be able to bend, stoop, and reach.
  • Must be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling.
  • Must be able to read, understand, and explain various forms and written material.
Disclaimer Statement:

The supplemental job description lists typical examples of work and is not intended to include every job and responsibility to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

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