Customer Service

2 weeks ago


Fresno, United States Business Marketing Firm Full time $45,000 - $55,000
Job DescriptionJob Description

We are an expanding sales and customer enrollment firm dedicated to bridging communities with affordable communication services. Our dynamic Customer Service & Sales Representative team offers comprehensive coaching and training, focusing on mastering promotional strategies, adept problem-solving, and honing essential skills such as understanding buyer psychology, delivering top-notch customer service, and fostering confidence in sales and public speaking.

We are searching for an enthusiastic and passionate Customer Service & Sales Representative to capture an audience's attention and generate maximum revenue by using a personal approach. The Customer Service & Sales Representative is vital to delivering top-notch customer service and driving client satisfaction by promoting and selling our client’s services. The ideal Customer Service & Sales Representative will be consultative, influential, detail-oriented, and must be ready to work in a fast-paced work environment. 

Customer Service & Sales Representative Responsibilities:  

  • Present products and services to new and existing customers
  • Utilize company-generated leads and proprietary systems to discover and cultivate fresh channels for sales prospects
  • Effectively close sales in designated territories by building and maintaining relationships with new and existing customers 
  • Set sales and gross margin goals for the territory
  • Create and execute sales initiatives to drive and bolster our client's core objective of expanding account growth
  • Prepare sales presentations, proposals, contracts, activity reports, sales goals, closings, and follow-ups with the sales team 
  • Monitor industry trends to identify emerging markets and develop plans to expand revenue 
  • Participate in company training for team building, mentorship, and development of the latest sales trends from field and industry research 
  • Ensure customer feedback to sales management regarding products and enhancements 

Customer Service & Sales Representative Qualifications: 

  • 1-3 years experience as a Customer Service Representative preferred 
  • Excellent presentation and persuasive skills with the drive to continuously improve customer satisfaction and sales performance 
  • Coachable and highly enthusiastic mindset 
  • Communication, negotiation, organization, and problem-solving skills  
  • Outgoing and comfortable working in a customer-facing environment  to generate new business  

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