Customer Service Coordinator

4 days ago


Fresno, United States Stardom Employment Consultants Full time
Job Description:

We are seeking an energetic and customerfocused Customer Service Coordinator to join our team in the construction industry. The ideal candidate will be responsible for managing customer interactions coordinating service requests and ensuring a high level of satisfaction throughout the customer journey. This role is pivotal in maintaining strong relationships with our clients and supporting our team to deliver exceptional service on every project.

Key Responsibilities:
  • Customer Interaction Management:

    • Serve as the primary point of contact for clients handling inquiries service requests and complaints with professionalism and efficiency.
    • Respond to customer emails phone calls and messages promptly ensuring all issues are addressed in a timely manner.
  • Service Coordination:

    • Coordinate and schedule service requests with internal teams subcontractors and suppliers to ensure timely completion of work.
    • Track the progress of service requests and provide clients with regular updates.
    • Work closely with project managers to align service activities with project timelines and requirements.
  • Issue Resolution:

    • Address and resolve customer concerns escalating complex issues to the appropriate team members as needed.
    • Follow up with customers postservice to ensure satisfaction and gather feedback for continuous improvement.
  • Documentation and Reporting:

    • Maintain accurate records of all customer interactions service requests and resolutions in the companys CRM system.
    • Prepare and distribute service reports to management highlighting key metrics and areas for improvement.
  • Team Collaboration:

    • Work collaboratively with the sales operations and project management teams to ensure a seamless customer experience.
    • Participate in regular team meetings to discuss ongoing projects service updates and customer feedback.
  • Customer Satisfaction:

    • Monitor customer satisfaction levels and implement strategies to improve overall client experience.
    • Conduct surveys or feedback sessions to gather insights into customer needs and preferences.
Qualifications:
  • Education:

    • High school diploma or equivalent required; Associates or Bachelors degree in Business Administration Communications or a related field is preferred.
  • Experience:

    • 2 years of customer service experience preferably in the construction industry or a similar field.
    • Familiarity with construction processes terminology and project management is an advantage.

Remote Work :

No



  • Fresno, United States Lee's Accu-Tech Service Full time

    Essential Duties and Responsibilities includes, but not limited to the following: Talks with customers by phone to create and schedule work orders for service and maintenance. Addresses customer inquiries concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Makes regular calls to...


  • Fresno, California, United States Stardom Employment Consultants Full time

    Job Overview:We are seeking a highly skilled and customer-focused professional to join our team at Stardom Employment Consultants as a Customer Service Coordinator. This role is pivotal in maintaining strong relationships with our clients and supporting our team to deliver exceptional service on every project.Key Responsibilities:Customer Interaction...


  • Fresno, United States PrideStaff Full time

    We are hiring a Customer Service Representative for the warranty department. A Customer Service Representative is responsible for resolving warranty issues for homeowners. This role involves coordinating with homeowners, subcontractors, and internal Customer Service Representative, Customer Service, Representative, Service Manager, Warranty, Retail, Staffing


  • Fresno, California, United States PrideStaff Full time

    We are seeking a skilled Customer Service Liaison to join our team at PrideStaff. As a key member of our warranty department, this role involves coordinating with homeowners, subcontractors, and internal teams to resolve warranty issues efficiently.Key Responsibilities:Resolve warranty issues for homeowners in a timely and professional mannerCoordinate with...


  • Fresno, California, United States Sears Full time

    Job Summary:The Customer Advocate is responsible for providing exceptional customer service and support to customers in a fast-paced environment. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.Key Responsibilities:Serve as the single point of contact for customer...


  • Fresno, United States PrideStaff Full time

    We are hiring a Customer Service Representative for the warranty department.  A Customer Service Representative is responsible for resolving warranty issues for homeowners.  This role involves coordinating with homeowners, subcontractors, and internal teams to ensure timely  and satisfactory completion of warranty repairs. The ideal candidate will be...


  • Fresno, California, United States Qonten Full time

    Client Services CoordinatorThe Client Services Coordinator position is integral to maintaining a welcoming atmosphere for both students and clients. This role requires a professional who is adept at managing communications and providing exceptional service.Communication Management: Handling inquiries through various channels, ensuring timely responses to...


  • Fresno, California, United States Closets by Design Fresno Full time

    Job SummaryClosets by Design Fresno is seeking a highly motivated and organized individual to fill the position of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer and direct incoming phone calls in a professional and friendly...


  • Fresno, California, United States Qonten Full time

    Client Services CoordinatorThis position focuses on providing exceptional service to clients and students, ensuring a smooth and welcoming experience within the organization. The successful candidate will be adept at using technology and managing multiple communication channels effectively.Responding to client inquiries via email and phoneFacilitating...


  • Fresno, California, United States Qonten Full time

    Client Services CoordinatorThis position is essential for maintaining positive interactions with both students and clients, ensuring a vibrant atmosphere within the organization. The successful candidate will be adept at utilizing technology and managing multiple communication channels effectively.Responding to inquiries via email and phone, fostering client...


  • Fresno, California, United States California Dairies Full time

    Job Summary: We are seeking a highly organized and detail-oriented Customer Account Coordinator to join our team at California Dairies. As a key member of our operations team, you will be responsible for reviewing and processing new contracts, creating contract confirmations and proforma invoices, and communicating changes to customers and internal...


  • Fresno, United States APPLIANCE SERVICE PLUS Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesCompetitive salaryPaid time offEmployee discounts Appliance Service Plus is seeking experienced appliance triage technician / parts coordinator. We are an established company authorized for most appliance brands including Bosch, Frigidaire, Samsung, LG, GE, Electrolux. This is a position...


  • Fresno, United States Jobot Full time

    We are a well-established construction company focused in the central valley of CA. We offer an excellent culture, career path, benefits and retirement. Come see what we are all about!This Jobot Job is hosted by: Beau PenningtonAre you a fit? Easy Apply now by clicking the "Apply" buttonand sending us your resume.Salary: $21 - $25 per hourA bit about us:We...


  • Fresno, United States Jobot Full time

    We are a well-established construction company focused in the central valley of CA. We offer an excellent culture, career path, benefits and retirement. Come see what we are all about!This Jobot Job is hosted by: Beau PenningtonAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $21 - $25 per hourA bit about...


  • Fresno, United States Jobot Full time

    We are a well-established construction company focused in the central valley of CA. We offer an excellent culture, career path, benefits and retirement. Come see what we are all about! This Jobot Job is hosted by: Beau Pennington Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $21 - $25 per hour A bit about...


  • Fresno, California, United States Lee's Accu-Tech Service Full time

    Key ResponsibilitiesAs a Customer Service Representative I, your primary duties will include, but are not limited to: Engaging with clients via telephone to initiate and arrange service and maintenance work orders.Responding to customer questions regarding billing or services provided, and directing service failure complaints to the appropriate departments...


  • Fresno, California, United States Jobot Full time

    Position OverviewWe are a reputable construction firm dedicated to excellence in the central valley of CA. Our organization prides itself on fostering a positive work environment, offering career advancement opportunities, comprehensive benefits, and a solid retirement plan.CompensationSalary:$21 - $25 per hourRole DetailsThis is a full-time position...


  • Fresno, California, United States R.F. MacDonald Co. Full time

    Welcome to R.F. MacDonald Co.We are currently in search of a meticulous Service Coordination Specialist to enhance our operations. In this role, you will be tasked with managing service requests between clients and field personnel, ensuring optimal scheduling and prompt responses to customer inquiries.Primary Responsibilities:Handle and oversee incoming...


  • Fresno, California, United States Dave & Buster's Restaurant Full time

    Position OverviewThe role of the Guest Services Coordinator at Dave & Buster's Restaurant is pivotal in creating a memorable first impression for our Guests. This position is designed for individuals who excel in communication and customer interaction.Key ResponsibilitiesWelcome Guests with a friendly demeanor and assist them in navigating our...


  • Fresno, United States Westpeak Consultants Full time $42,000 - $54,000

    Job DescriptionJob DescriptionOur boutique marketing and consulting firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Team Member in the fast-paced, high-energy Marketing and Client Service industry. Our firm proudly works with some of the world’s largest and most renowned brands in the...