Customer Experience Account Specialist

2 weeks ago


Mount Crawford, United States InterChange Group, Inc. Full time
Job DescriptionJob Description

Account Specialist Overview: Primary responsibilities involve the administrative, organization and system handling of inbound receipts and outbound shipments. The Individual will communicate directly with the customer and internally with warehouse operations to ensure customer needs are satisfied. This individual will serve as a liaison between our Operations team and the customer.

Reports to: Customer Experience Supervisor

Account Specialist Work Hours:

  • ICCS: 2nd Shift (NS) – Rotating 2 week schedule: 5:00pm – 5:00am **Work every other weekend**

Account Specialist Duties and Responsibilities:

  • Regularly communicate with and respond to customer calls and emails.
  • Assist drivers with directions to facility as necessary.
  • Receive material into Warehouse Management System (WMS).
  • Generate and process orders in the WMS.
  • Verifying inventory on-hand is sufficient to fulfill orders and notify customers of shortages.
  • Ensure proper rotation of inventory and that the product sent to customers has adequate dates.
  • Prioritize, print, distribute, and collect paperwork for the dock to receive or load-out trucks.
  • Reassign inventory as requested by warehouseman.
  • Review Bill of Ladings (BOLs) for accuracy and print as requested by warehouseman.
  • Scan completed paperwork to customer as required.
  • Serve as the point of contact for drivers arriving at facility by issuing drivers paperwork, confirming drivers paperwork and shipment number and confirming appointment time.
  • Record and review receipt and shipment/load details in WMS system to ensure accuracy and close out transactions as loads are complete.
  • Process and send electronic data interchange (EDI) communication as necessary to customer.
  • Organize and file completed paperwork.
  • Assist with reconciling inventory and correcting discrepancies.
  • Assist operations with researching missing pallets.
  • Import/export files to/from Excel to alleviate data entry and for analysis.
  • Confirm transaction charges are accurate for the billing process.
  • Assisting Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.

Prior Work Related Experience Required

  • A minimum of two years’ experience working with an enterprise-level software package.
  • A minimum of three years’ experience with Microsoft Office (Word, Excel, Outlook).
  • Experience with electronic data interchange (EDI) a plus (not required).
  • Experience working in a team environment and/or managing team members.

Minimum Qualifications Required

  • Education – High school diploma or GED equivalent.
  • Organizational – Ability to administer, organize, and file paperwork.
  • Communicative – Ability to communicate via email and the telephone effectively and efficiently.
  • Computer Literacy – Ability to operate a computer and willingness to learn and utilize InterChange’s warehouse management system software.
  • Multi-Tasking Capability – Ability to handle more than one task at a time.

**Pre-employment background check, drug test, and physical are required**

**All applicants must complete an application at www.interchangeco.com/employment to be considered**



  • Mt Crawford, United States InterChange Group, Inc. Full time

    Account Specialist Overview: Primary responsibilities involve the administrative, organization and system handling of inbound receipts and outbound shipments. The Individual will communicate directly with the customer and internally with warehouse operations to ensure customer needs are satisfied. This individual will serve as a liaison between our...

  • Payroll Specialist

    3 weeks ago


    Mount Crawford, United States Power Monitors, Inc. Full time

    Job DescriptionJob DescriptionSalary: The Payroll Specialist manages the day-to-day payroll function for two separate payroll cycles, administers company benefit programs, facilitates recruitment of new employees and serves as the main point of contact for employee questions or concerns regarding company policies.Duties & Responsibilities:Process bi-weekly...

  • Payroll Specialist

    3 weeks ago


    Mount Crawford, United States Power Monitors, Inc. Full time

    The Payroll Specialist manages the day-to-day payroll function for two separate payroll cycles, administers company benefit programs, facilitates recruitment of new employees and serves as the main point of contact for employee questions or concerns regarding company policies. **Duties & Responsibilities**: - Process bi-weekly and semi-monthly payrolls...


  • Mount Crawford, United States Power Monitors, Inc. Full time

    PMI is looking for a Marketing Specialist to provide marketing and communications support to various teams and programs within our company. In this role, they will learn PMI’s product line and craft relevant content to engage prospective and existing customers and drive traffic to the company’s website to boost sales. The content marketing specialist...


  • Mount Morris, United States UNION Savings BANK Full time

    Job DescriptionJob DescriptionCustomer Service SpecialistFull Job Description:Looking for a new opportunity? Join a company where we are one team. We value honesty and clarity. We embrace understanding and resourcefulness. We believe in the strength of collaboration. We are UNION Savings BANK.We are looking for a self-starter who enjoys meeting and helping...


  • Mount Pleasant, United States Dream Finders Homes Inc Full time

    SUMMARY OF POSITION: As a skilled Accounts Payable specialist your primary role is to be responsible for processing invoices received for payment and for undertaking the payment of all creditors in an accurate, efficient and timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Process accounts and incoming invoices in compliance with financial policies...


  • Mount Juliet, United States Servpro Industries, LLC Full time

    What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...


  • Mount Crawford, United States Power Monitors, Inc. Full time

    Job DescriptionJob DescriptionSalary: Join PMI's expanding electronic production team! Work with advanced surface mount electronic assembly equipment; helping to construct state-of-the-art instrumentation. Perform tests on electronic products and subassemblies in accordance with written procedures and document results. You may also assist in the design...


  • Mount Clemens, United States Small Business Health Insurance LLC Full time

    Job DescriptionJob DescriptionAs a Customer Service Representative that specializes in the submission process, you will provide the highest level of customer service to our clients over the phone, email and any other form of correspondence. You will be the primary point of contact for all submission of new apps in which you will create the client profile and...


  • Mount Pleasant, United States SourceOrtho Charleston Full time

    Job DescriptionJob DescriptionOur customers will hear your smile when you answer the phone. This position offers an opportunity to make a difference in the lives of our clients while establishing a career with a tremendous opportunity for growth in a rapidly growing E-commerce based physical therapy and fitness equipment company.We are looking for that...


  • Mount Pleasant, MI, United States Union Township Full time

    Accounting The Charter Township of Union is seeking energetic, detail oriented, qualified applicants for the full-time position of Accounting Specialist. Assist with GL, A/P, A/R, and payroll, benefits administration, annual external audit, budget preparation and analysis and other duties as assigned. The ideal candidate will have a Bachelors’ degree in...


  • Mount Crawford, United States Power Monitors, Inc. Full time

    Join PMI's expanding electronic production team! Work with advanced surface mount electronic assembly equipment; helping to construct state-of-the-art instrumentation. Perform tests on electronic products and subassemblies in accordance with written procedures and document results. You may also assist in the design of new electronic products. A two year...

  • CDL Route

    22 hours ago


    Mount Crawford, United States Blossman Gas Inc Full time

    Job DescriptionJob DescriptionAre you seeking a growing company in which to expand your Route Driver career or learn a sustainable trade while driving locally in the Weyers Cave, VA area? If so, BLOSSMAN GAS & APPLIANCE, INC, desires qualified applicants seeking professional growth to apply for the position of CDL Route Driver at our growing...


  • Mount Laurel, United States Randstad USA Full time

    Discover a career path with endless possibilities at the forefront of imaging technology, where you'll enjoy competitive compensation, comprehensive benefits, and a supportive work environment that prioritizes your well-being. Gain access to cutting-edge resources, training programs, and mentorship opportunities designed to accelerate your professional...


  • Mount Laurel, United States Randstad USA Full time

    Discover a career path with endless possibilities at the forefront of imaging technology, where you'll enjoy competitive compensation, comprehensive benefits, and a supportive work environment that prioritizes your well-being. Gain access to cutting-edge resources, training programs, and mentorship opportunities designed to accelerate your professional...

  • State Inspector

    1 month ago


    Mount Crawford, United States Justice Tire Distributors Inc Full time

    Job DescriptionJob DescriptionSalary: $18-$35 per hourWe are looking for an Automotive Service Technician / Mechanic. Must be flexible and willing to work in a team environment. Must have own tools, drivers license and transportation.No Phone Calls Please!We will contact qualified Automotive Service Technician candidates.*Qualified Applicants Only*Must have...


  • Mount Crawford, United States Riddleberger Brothers Inc Full time

    **Riddleberger Brothers, Inc. is seeking to hire a talented and growth-minded individual to join our team as a Service Projects Estimator.** We offer career opportunities that allow you to be part of a team and grow as an individual. - Please click the video below to hear from RBI team members about what they like most about their jobs, and what it's like...


  • Mount Crawford, United States Justice Tire Distributors Inc Full time

    Job DescriptionJob DescriptionSalary: $20 - $40Rosen Tire is looking for an experienced on farm and over the road service technician. Looking for a can-do attitude works well with others and alone. Will have to pick up and lift 50-100 pounds consistently for use of tools and equipment. Must have experience in fluid fill tires and industrial equipment...

  • SVS Vision

    4 weeks ago


    Mount Clemens, United States SVS Vision, Inc. Full time

    Job DescriptionJob DescriptionSince 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing...


  • Mount Holly, United States Crothall Healthcare Full time

    **Job Summary**: Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong...